How to refund freight and exchange goods for Taobao freight insurance

Now Taobao shopping has become an important way for people to shop, especially young people, who like to visit Taobao when they have something to do. However, online shopping has a disadvantage, that is, it is impossible to try, and the size or color of the purchased goods may not be the same as expected, which involves the issue of returning goods. Starting from 20 10, when shopping in Taobao, there is an additional option, that is, freight insurance, which costs only a few cents each time and can be used when returning goods. Then, how to refund the freight insurance when Taobao returns?

How to refund the buyer's freight insurance?

When returning goods, buyers need to click "Apply for Refund" first. After the seller agrees to the buyer's refund operation, the buyer only needs to fill in the correct information such as "logistics company" and "logistics number". In the process of returning goods on Taobao. After the transaction is refunded, the system will automatically initiate a claim, and the insurance company will examine and approve it within 72 hours. After confirming the claim, the payment will be paid directly to the buyer's Alipay account. Buyers can click "Return Insurance" in the corresponding order in "Bought Baby" to check the insurance details and understand the progress of claim settlement. After the claim is successful, you can view it under the "Revenue and Expenditure Details" menu of Alipay account.

Ms. Yang and her friends bought two coats in Taobao the day before yesterday, and the seller delivered them that afternoon. Ms. Yang received it yesterday, but none of them were suitable. The shopkeeper agreed to return the goods. Ms. Yang bought freight insurance for every dress. How to refund the freight insurance? If Taobao's freight insurance is refunded, it will be returned to Ms. Zhang's Alipay. The specific process is that the buyer and seller follow the general return process first, and the buyer pays the return postage first. After the return is successful, the system will initiate a claim application, and the insurance company will conduct internal audit and batch processing within 72 hours. The confirmed payment amount will be directly credited to the buyer's Alipay account.

Operating Steps: Open my Taobao-I'm the buyer-the treasure I bought-and find this refund form, which says "Apply for a refund" next to it. If you have applied for a refund, it will display "Refund in Progress", click and enter the return waybill number. After the refund is successful, the freight insurance will be returned to Alipay account within three days. Freight insurance is settled by insurance companies, so buyers should not ask sellers for it.

How to refund the seller's freight insurance?

"Return freight insurance (seller)" refers to the service that the insurance company provides insurance for the one-way freight caused by the return when the buyer and the seller request the return. This service is purchased by the seller of "7 days no reason to return". After the refund is successful, the insurance company will directly transfer the claim amount to the seller's Alipay account. Who should be responsible for the postage of the return in the "7-day return without reason" shopping? In fact, 2/3 of the buyers bear the return postage.