First, carefully comment on customers' circle of friends.
When the salesperson makes a thoughtful comment in the circle of friends of the prospective customer, the other party will unconsciously answer the salesperson. Once you answer the salesman, there will be a magical "interaction effect": at this time, this person is no longer a salesman who sells products, but an equal friend who can interact with him. Once the other party reads the salesperson's comments, in fact, the salesperson doesn't have to say what he does. But it will stimulate the other party to remember again what products the salesman sells.
Second, answer the XX questions that customers are most concerned about.
Many customers have a lot of questions and want someone to answer her. If the salesperson can answer, the customer will think that the salesperson is an expert, the salesperson can output value and has the answer she wants, so the customer will choose this salesperson. Therefore, sales staff can make such value output through friends circle, private number, WeChat group and WeChat official account.
Third, do a good job in customer return visits.
Whether it is a new customer who just bought the product (or a new customer who has already received the trial package). Or an old customer who has already bought the product, the salesman wants to upgrade the other party to become an agent or help the salesman introduce it. Then the customer's return visit will be very powerful. But many people always ignore this action. Salespeople should keep in mind a true meaning: closing a deal is the beginning of serving customers. Not the end.
Fourth, occasional voice conversations.
It is very useful to give some old customers, or customers who have introduced or are already familiar with them. Because there is already trust, this is the key. So these potential customers have been communicating with themselves for a long time. If it is not a strange customer, then the other party is willing to talk to the salesman in the past.
Five, give each other small gifts
When following up with customers, there are some important customers and some prospective customers, and the salesman can give each other some small gifts. Then every time I see this gift, the customer will remember who gave it to me. Every time I look at it, the customer thinks of this person once.
6. Greet customers from details.
Many customers have developed impatience in their hurried work and are always forgetful. Faced with this situation, salespeople need to have the ability to observe details. Starting from the details, pay attention to the differentiated service to customers, uphold the concept of customer first, and deeply understand what the pain points and needs of customers are.