Guangxi Airlines Co., Ltd. was established on1October 28th, 1993, and its base is located in the picturesque international tourist city of Guilin. The establishment of the company ended the history of no airlines in Guangxi, and since then, the aviation history of Guangxi has turned an epoch-making page.
Actually, Guangzhou Airlines is very small, with only four planes, but its routes connect more than 30 large and medium-sized cities in Chinese mainland, Hongkong and Bangkok. In the past seven years, * * * has sent 4.5 million passengers, handled more than 53,400 tons of cargo and postal services, and completed a total transportation turnover of more than 345 million tons kilometers, making outstanding contributions to the economic development of Guangxi.
Although Guangzhou Airlines has a history of only seven years, it has become a household name. Every year, it won the trophy of safe production issued by China Southern Airlines, and won the honorary title of advanced unit of economic benefit in the autonomous region for five consecutive years. The flight department of the company was also rated as "National Advanced Civil Aviation Group" by the Civil Aviation Administration of China.
Flight safety lays the foundation for takeoff.
"Safety is the life of aviation enterprises and the foundation of Guangzhou Airlines. Without security, everything in Guangzhou Airlines can't be discussed. " This is what the CEO of Guangzhou Airlines said to all employees on the first day of the company's operation, and asked them to keep it in mind at all times.
In the seven years of operation, the company leaders have always regarded safety as the top priority, insisted on carrying out all-round safety education among employees, strengthened their safety awareness, and combined with the company's safety situation, carried out regular safety rectification in a targeted manner, and established the company's safety prevention system. Company leaders often go deep into the production line, hold on-site office meetings and coordination meetings on safety issues, and regularly check, analyze, predict and study them. Strict safety and quality control systems have been established in key safety departments such as flight department and maintenance department, which effectively monitor the production process, every working procedure, every post and every link. The company also invested heavily in personnel training, and sent 30 pilots to Boeing Company in the United States in six batches to learn and master advanced flight technology. In the training of maintenance personnel, American experts were invited to the company for face-to-face instruction, and the maintenance personnel were sent to Seattle, USA for further study in seven batches. With the improvement of personnel quality, the four aircraft managed have maintained a high intact rate. In addition, the company signed a safety responsibility contract with various departments, which clearly defined the responsibility to individuals and linked it with economic benefits, effectively enhanced the sense of responsibility of the broad masses of cadres and workers, formed a good atmosphere of "everything is safe and everyone is safe" throughout the company, and put an end to mistakes and accidents caused by human factors.
Once, an old customer went to the freight room of Guangzhou Airlines to go through the consignment formalities, and the staff opened the box for inspection as required. The owner said that they were all acquaintances and asked for exemption. But the staff in the freight room insisted on unpacking inspection. After testing, the goods were found to be dangerous goods, and they were immediately rejected, which put an end to an incident of contraband boarding the plane and eliminated the potential safety hazard on the ground.
Service wins the favor of passengers.
In strict accordance with the service standards of the international aviation industry and with the service tenet of "safety, comfort, enthusiasm and thoughtfulness", Guangzhou Airlines has set itself the goal of "satisfying Guangzhou Airlines passengers". Company leaders know that the key to improving service quality lies in the improvement of personnel quality. Therefore, on the basis of improving service facilities and strengthening hardware construction, Guangzhou Airlines incorporated professional ethics education into its service work, which enabled employees to firmly establish the ideology of "People's Aviation for the People" and truly "serve with heart".
There is a slogan circulating in the crew of Guangzhou Airlines: "We should be babysitters of children, relatives of the elderly and nurses of patients." In this way, Guanghang people touch every passenger who travels from south to north with love. One day this summer, a 14-year-old boy on the Dalian-Qingdao-Guilin flight caught the attention of Guangzhou Airlines passengers. The boy is lonely and depressed. The stewardess intuitively judged that this boy must have something on his mind. Sure enough, I asked. The boy's parents are separated. He flew from Dalian to Guilin and then to Liuzhou to find his mother. His father got in touch with his mother before sending him to the plane, so no one came to meet him at the airport. This is worrying the flight attendants.
They contacted the boy's mother on their own initiative, but they couldn't. It's already past 10, and there is no bus to Liuzhou. The boy was so anxious that he burst into tears. They brought delicious food to the little brother they didn't know and arranged accommodation for him. The next morning, after the crew contacted the boy's mother, they sent someone to put the boy on the bus to Liuzhou. This love deeply touched the boy's family.
Guangzhou Airlines has won the hearts of passengers with its excellent service. In recent years, under the circumstances of fierce competition in the aviation market and general losses of aviation enterprises, Guangzhou Airlines has always maintained a high passenger load factor, thus creating better economic benefits. Over the past seven years, Guangzhou Airlines has realized profits and taxes (including civil aviation construction funds) of more than 527 million yuan, equivalent to the investment of the first three Guangzhou Airlines.
Boutique sets up a good image
Over the past few years, while paying attention to the ideological construction of personnel, Guangzhou Airlines has also paid special attention to the work of grasping brands, creating fine products and building images. The Party Committee of the Company regards the creation of "Boutique Airlines" and "Civilized Ticket Office" as an important task in the construction of two civilizations of the Company, and has set up a leading group of "Creating a Model of Boutique Service" headed by the main party and government leaders of the Company, and selected Guijingguang Airlines and the ticket office of the Operation Department with large passenger flow and wide influence as the focus of the creation activities, and made clear the creation methods, steps and time for reaching the standard. Party workers' groups want Qi Xin to work together to form an overall joint force. The company has formed a good atmosphere of "building brands and creating fine products". To this end, the operation department put forward the slogan of "making passengers satisfied with Guangzhou Airlines" and organized employees to carry out the special education of "establishing a good image and creating first-class service". The flight attendants persistently carry out the education of "starting from me and winning glory for Guangzhou Airlines" among the flight attendants. Carefully select flight attendants with good ideas, correct style and good business skills to form a "quality aviation crew group", and send more than 20 people to Air China, China Southern Airlines Training Center and Civil Aviation College for business training. "Jingui Group" and "Yin Gui Group" were rated as "Youth Civilization" by Guilin and China Southern Airlines. 1998, the "boutique route" successfully passed the acceptance of China Southern Airlines and Civil Aviation Administration.
"I come from Guangzhou Airlines, I represent Guangxi and I represent China", which is the slogan put forward by Guangzhou Airlines in the boutique activities. Employees always keep this sentence in mind, maintain the image of Guangzhou Airlines everywhere in their work, and win glory for Guangxi and the motherland. In August this year, Liu Jianfeng, director of the Civil Aviation Administration of China, received a thank-you letter from a Japanese friend, thanking two employees of Guangzhou Airlines for sparing no effort to help him find his wallet when he took the flight. He wrote in the letter: "It is very unpleasant to meet this incident in a foreign country, but I was deeply comforted and moved by the enthusiasm of the two (staff) of Guangzhou Airlines ... I am afraid that Japan Airlines can't do it with such enthusiastic service and professionalism!" Director Liu was very happy after reading the letter, thinking that Guangzhou Airlines had set up a good image for China, and immediately instructed the CEO of China Southern Airlines to praise the relevant personnel. This incident caused a sensation in the national civil aviation system.
Over the past seven years, Guangzhou Airlines has made remarkable achievements in the wave of market economy. The new millennium is coming, and we believe that Yin Yan, a powerful village, will fly higher and farther.