Why does Taobao show that the online buyer sent me a message but the human customer service is not online?

Network problems.

There is something wrong with the network. The buyer sends a message, but the seller can't receive it for the first time. At this time, it is necessary to observe that it is a network problem, and there is no connection to the network or Want Want is in a suspended state.

It may also be a problem with Taobao system, which leads to the delay of buyer information.