Huzhou "12345 government sunshine hotline" has always adhered to the service concept of "convenience, benefit, pragmatism and efficiency" since it was officially opened in July.
Adhere to the people's satisfaction as the criterion, constantly standardize the platform construction, improve the operation mechanism, innovate the working methods and improve the service quality, effectively solve a large number of outstanding problems involving the vital interests of the people, and effectively promote the transformation of government functions and the construction of political style.
Huzhou Hotline 12345 Launches the Plan of "Intelligent Full Voice Portal"
In order to respond to the needs of the masses more quickly, Huzhou Hotline Center 12345 has planned and built an "intelligent full voice portal" and opened 30 intelligent customer service lines, which can respond to the government consultation calls made by citizens through "intelligent customer service" in real time.
When citizens call the hotline 12345 for information, "intelligent customer service" can provide friendly and natural communication, and the reply covers social security, medical insurance and provident fund.