Project communication management is a series of processes that need to be implemented to ensure the reasonable collection, transmission and final treatment of project information. Including the necessary processes to ensure timely and appropriate generation, collection, dissemination, preservation and final configuration of project information. Project communication management provides a key link between people, ideas and information necessary for success. Anyone who participates in the project should be prepared to send and receive information in the "language" of the project, and must understand how the communication he personally participates in will affect the whole project. Communication is information exchange. Communication between organizations refers to information transmission between organizations. For a project, to scientifically organize, command, coordinate and control the implementation process of the project, it is necessary to communicate the information of the project. Good information communication can promote the development of the project and the improvement of interpersonal relationship. Project communication management has the characteristics of complexity and systematicness. Barnard, a famous organization management scientist, believes that "communication is a means to connect members of an organization to achieve the same goal". Without communication, there is no management. Poor communication is an old problem in almost every enterprise. The more complex the organization of an enterprise, the more difficult it is to communicate. Often, many constructive opinions at the grass-roots level have been stifled by layers before being fed back to senior decision makers, and the communication of senior decision-making can often not be presented to all personnel in its original form.
What are the main functions of project communication management and why?
The role of communication in management
Communication helps to improve the decision-making of leaders and employees. As a manager, when formulating principles and policies, the perspective is always biased or the issues considered are not comprehensive enough, or even can not be well combined with reality. Then, managers need to get a lot of information from employee communication, so that employees can make suggestions for leadership decision-making; Or when employees understand a system or policy, their understanding is biased because of different angles. Communication makes employees' understanding tend to be rational and improves team awareness and judgment ability.
Communication can encourage employees to work in a coordinated and effective way. The various departments and posts of the management office are interdependent. The greater the interdependence, the higher the requirements for coordination, and coordination is achieved through communication. Without proper communication, managers and subordinates have not reached a * * understanding of work objectives, working methods and work requirements, and subordinates may have a wrong understanding of assigned tasks and work requirements, fail to complete work tasks, and even bring losses in interests.
Communication helps to form a team with good atmosphere and fighting capacity. Establishing a good interpersonal relationship and organizational atmosphere between leaders and subordinates is helpful to improve the morale of employees. In addition to technical and coordination information, employees need inspiring information. Adequate communication can make leaders understand the needs of employees, and through communication, they can also have a proper evaluation of employees' work. Through sufficient understanding, we can have a recognition of employees' work and make a correct evaluation, and then consider employees' requirements in decision-making to achieve effective incentives. Therefore, communication is an important basis for forming a good working atmosphere.
At the same time, good internal interpersonal relationship is inseparable from communication. Ideological and emotional communication can enhance mutual understanding, eliminate misunderstanding, estrangement and suspicion. Even if it can't be fully understood, it can at least be understood, so that the unit can form a harmonious organizational atmosphere.
Introduction of project communication plan
Project communication plan is the plan and arrangement of communication work, communication methods and communication channels in the whole process of the project. For most projects, the content of communication plan is part of the initial stage of the project. At the same time, the project communication plan needs to be checked regularly according to the results of plan implementation, and it needs to be revised if necessary. Therefore, project communication plan management is a work that runs through the whole project process. The project communication plan is closely linked with the project organization plan, because the project communication is directly affected by the project organization structure.
Brief introduction of project communication management
Project communication management is a series of processes that need to be implemented to ensure the reasonable collection, transmission and final treatment of project information. Including the necessary processes to ensure timely and appropriate generation, collection, dissemination, preservation and final configuration of project information. Project communication management provides a key link between people, ideas and information necessary for success. Anyone involved in the project should be prepared to send and receive information in the project language, and must understand how the communication they participate in as individuals will affect the whole project. Communication is information exchange. Communication between organizations refers to information transmission between organizations. For a project, to scientifically organize, command, coordinate and control the implementation process of the project, it is necessary to communicate the information of the project. Good information communication can promote the development of the project and the improvement of interpersonal relationship. Project communication management has the characteristics of complexity and systematicness. Barnard, a famous organization management scientist, believes that "communication is a means to connect members of an organization to achieve the same goal". Without communication, there is no management. Poor communication is an old problem in almost every enterprise. The more complex the organization of an enterprise, the more difficult it is to communicate. Often, many constructive opinions at the grass-roots level have been stifled by layers before being fed back to senior decision makers, and the communication of senior decision-making can often not be presented to all personnel in its original form. The communication objects in the project are mainly project stakeholders, and different stakeholders may need different information. Therefore, when the project starts, it is necessary to determine the different information needs of all project stakeholders and different people. Take out the information obtained by different people and enjoy communication. Communication object, required information, information release frequency, etc. A communication plan should be determined and implemented. Seemingly simple, every project can be applied according to this model, but in fact, many projects will have communication problems during implementation. Plans should be divided into long-term plans, medium-term plans and short-term plans. Distinguish the plan of each period: priority, urgency. Only by correctly distinguishing can the work plan be carried out step by step. 1, the mistake of "I thought": I thought that if I communicated, others would be clear; Think that no feedback is no opinion. In particular, cross-departmental communication, whether oral or written, should pay attention to whether the two sides understand the same. It is sometimes too subjective to think that if you don't say something, the other person will know your own thoughts and positions. Everyone has different ideas, so it is impossible to completely guess each other's ideas. Only timely communication can achieve good results. 2. Dare not communicate directly with the top management: In many companies, the function of the project manager is generally lower than that of the department manager, so it often happens that the project manager is afraid to communicate directly with the general manager of the top management or other departments and needs the assistance of the superior functional manager. Especially for cross-departmental complex projects, the project manager should dare to "manage" the company's top management and communicate directly with the top management on project issues. Some project managers may worry that they don't know how to communicate with the top management, because the thinking of the top management is divergent and general. If you are talking about details such as solutions, it is estimated that it is difficult to communicate. The project manager is also required to have good problem abstraction and classification ability. 3. Fear of rejection: This is human nature. If it is a sales position, there should be special targeted training. In the process of project promotion, it often happens that there may be some ideas and suggestions that you dare not put forward for a long time, or dare not put forward with the project stakeholders, which delays the good opportunity in vain, or dare not put forward when you need assistance from other departments. 4. Failure to plan and communicate in advance has led to waiting for others: it often happens that several responsible persons need to participate in determining a certain item, but because there is no plan in advance, no one can be appointed at that time, resulting in delay in waiting and unnecessary growth lag. In fact, for difficult problems, you should plan at least two weeks in advance and make an appointment with relevant personnel. 5. Lack of appropriate communication skills: I am not a management expert, so I don't need to spend too much time on communication skills, but I need to master some appropriate communication skills, mainly the sensitivity to people and things, and I can judge whether individual communication is more effective, written communication or oral communication, or I need appropriate leverage to reach this level.
What is communication management in project management?
It is a series of processes to ensure the reasonable collection, transmission and final processing of project information. Including the necessary processes to ensure timely and appropriate generation, collection, dissemination, preservation and final configuration of project information. Project communication management provides a key link between people, ideas and information necessary for success. Anyone who participates in the project should be prepared to send and receive information in the "language" of the project, and also participate in communication in peacetime, with obvious results. And we must understand how their personal communication will affect the whole project. Communication is information exchange. Communication between organizations refers to information transmission between organizations. For a project, to scientifically organize, command, coordinate and control the implementation process of the project, it is necessary to communicate the information of the project. Good information communication can promote the development of the project and the improvement of interpersonal relationship.
The importance of communication in project management?
Communication is necessary for the team and management. Only communication can reduce friction, resolve contradictions, eliminate misunderstandings, avoid conflicts and give full play to the best efficiency of team and management. When an enterprise is threatened by an unfavorable market environment, or even faced with a crisis, it will generally lead to low staff morale and group centrifugal force. At this time, it is necessary to communicate widely, encourage employees' fighting spirit, stimulate their confidence and loyalty, and restore morale. When an enterprise has major initiatives, it should let as many employees know and participate in advance, listen to their opinions, and enhance employees' sense of ownership; It is a professional work plan and log management tool, which is convenient for the team to strengthen teamwork, optimize the project management process and improve work efficiency. Generate the original work log with one click, and easily complete the day's work!
Paper: The purpose and significance of communication skills in negotiation. Five points.
It's from the opening report, right?
How many words does the opening report need?
You can tell me the specific typesetting format requirements. I hope I can help you and wish the topic selection of the opening report success.
1, research background
The research background is to ask questions and explain the reasons for studying this topic. The research background includes theoretical background and practical needs. It is also necessary to summarize the research status of similar topics at home and abroad: ① What are people studying and to what extent? (2) Find out what you want to learn but others haven't done yet. (3) What others have done, you think it is not enough (or defective), and put forward perfect ideas or measures. Others have done it, so you have to do another experiment to verify it.
2. Purpose and significance
Purpose meaning refers to what problems will be solved (or what conclusions will be drawn) through this research, and what is the significance of solving this problem (or drawing conclusions). Sometimes the research background and purpose are combined into one.
3. Division of labor among members
Members' division of labor should refer to the specific responsibilities of the members of the research group in the research process, and everyone should have something to do and take responsibility. The team leader is responsible for coordination and organization.
4. Implementation plan
The implementation plan is the core part of the project, which mainly includes the research content, research methods and time arrangement. Research content refers to something that can be operated, generally including several levels: (1) research direction. (2) subtitle (quantity and title). (3) The contents related to the research plan, that is, through what, what purpose is achieved, etc. Should the research method clearly indicate whether it is literature research or experimental investigation? If the survey is a general survey or a spot check? If it is an experimental study, please indicate whether there are controlled experiments and repeated experiments. The implementation plan shall specify the schedule, location, tasks and objectives of each stage and the responsible person. If you go out to investigate, you should list the investigators, subjects, contents, means of transportation, investigation tools, etc. If it is an experimental study, you need to write down the experimental content, experimental location and equipment. The more specific the implementation, the easier it is to operate.
5. Feasibility demonstration
Feasibility demonstration refers to the conditions needed for research, that is, materials, experimental equipment, research funds, students' knowledge and skills and teachers' guiding ability. In addition, what work has been done, what difficulties and problems still exist, and what help schools and teachers need to provide.
6. Expected results and their manifestations
The expected results usually appear in the form of papers or investigation (experiment) reports. The results are expressed in words, pictures, objects, multimedia and so on.
At which stage of the project is the project communication plan implemented?
The whole process, I personally think.
How do project teams and users achieve their goals through communication?
According to the theory of project management, the active participation of users, the clear expression of requirements and the strong support of management are the three main factors that determine the success of IT projects. But what is the reality? According to the statistics of a famous foreign management consulting company on the completion of IT projects in the United States in recent years, only about 28% of the projects can be regarded as successful if the success of the projects is measured according to the constraints of time, cost and scope. If this standard is used to measure the success of IT projects in China, the success rate will not exceed 28%. Many unfortunately failed IT projects, although their specific circumstances are different (because the projects are unique), but the reasons for failure are similar, and there are some * * *. Therefore, many failed projects often hear the following complaints: "The project team of the software company can't predict the end time of the project, and users always have a lot of work to do, so it is difficult to participate in the project effectively", "We have made a plan, but users can't cooperate with our work as planned"; User: "We really want to cooperate with you, but we always don't know what to do." "Why does your plan always conflict with our work?". Compared with traditional investment, information technology investment often has higher technical content and greater risks. Not all users who participate in informatization selection and informatization construction are informatization experts. The difficulties and obstacles that may be encountered in the project come from all aspects, and the project is at risk of failure at any time. Before implementation, information system suppliers should make in-depth analysis and full planning, conduct comprehensive research on possible problems and formulate countermeasures, and summarize and prevent all possible risks. However, with the deepening of the project work process, there will still be many new problems. Information system construction is a project faced by information system suppliers and users. Only the active participation of both parties can promote the success of the project, and only effective project communication management can ensure the active participation of users. Project communication management refers to the process needed to ensure the timely and correct generation, collection, release, storage and final treatment of project information. —— Excerpted from Guide to Project Management Knowledge System compiled by Standards Committee of Project Management Institute. The communication management of IT projects takes "communication as the guide, planning as the foundation, notification as the horn and inspection as the guarantee" as the guiding principle, and establishes the communication mechanism of "communication plan, information release, performance report and management closing". First of all, clearly analyze who needs to communicate in the information construction project, what is the specific content of communication, when to communicate, and how to communicate, and on this basis, formulate a feasible project communication plan; Secondly, under the guidance of the established communication plan, timely and effectively communicate with the project during the project, so that users can actively participate in the information construction through effective communication and cooperate with each other to complete the project. Effective communication can ensure the success of the project. For example, in the informatization construction project of a group subsidiary, the project team of the information system supplier (hereinafter referred to as the project team) has carried out effective communication management, which has made great contributions to the success of the project and won the praise of "your communication is very professional" from users. Let's take this information construction project as an example to explain the communication management of IT projects. Project background: This project is to carry out information construction for dozens of chain stores of subsidiaries of a certain group all over the country. In this project, the communication stakeholders of users include the group information director, the person in charge of the subsidiary, the information team of the subsidiary, the personnel of all departments of the subsidiary, and the directors and personnel of all chain stores. In the informatization construction, the informatization construction of subsidiaries should not only refer to the informatization strategy of the group and its own development strategy, but also fully consider the informatization status of each chain branch. The people and information to communicate are very complicated. In the whole project management, the project team carried out effective project communication management. Diversified communication principles guide communication. First of all, the project team divides the users' communication objects into three categories by analyzing the project stakeholders: the main person in charge of the subsidiary (hereinafter referred to as the number one) and the group information director, the specific person in charge of this project and the personnel of the information department, the heads of various chain stores and departments and the specific implementers. Because of the different influences and functions of these three types of users in the project, the project team adopted different communication principles to communicate with them. 1. communication principle with the person in charge of the subsidiary and the group information director: understand the strategic intention, solve problems and report. ......
Which of the following situations is the most important to promote communication among project members?
Answer: centralized office. Thank you for your adoption.