Hotline for safeguarding citizens' legitimate rights and interests

"12345" generally refers to 12345 government service convenience hotline, which is a public service platform established by local municipal people's governments and composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat. Provide "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. The telephone number for consumer protection in China is 123 15. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era. The so-called consumer refers to the individual who purchases various products and services for the purpose of personal consumption and use or the individual user of the final product.

Article 2 of China's Consumer Protection Law defines the behavior of "buying, using goods or receiving services for daily consumption" as the consumer's consumption behavior. According to this regulation, the so-called consumer refers to an individual who buys, uses goods or receives services to meet the needs of life, whose dominant position is confirmed by special state laws and whose consumption rights and interests are protected.

The promulgation of the Law on the Protection of Consumer Rights and Interests;

1993, 65438+1October 3 1, adopted at the fourth session of the 8th the NPC Standing Committee, and shall come into force on 1994, 65438+1October 3 1. On August 27th, 2009, the 10th meeting of the 11th NPC Standing Committee revised the Provisions on Amending Some Laws for the first time. 2013101On October 25th, the Fifth Session of the 12th the National People's Congress Standing Committee (NPCSC) made the second revision to the Decision.

20 14, 14 On March 5th, the new version of the Law on the Protection of Consumers' Rights and Interests (hereinafter referred to as the "New Consumer Law") was formally implemented, including general principles, consumers' rights, operators' obligations, national protection of consumers' legitimate rights and interests, consumer organizations, dispute settlement and legal responsibilities.

Practical significance of consumer rights protection law

1. The Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests is the general name of the legal norms that safeguard the rights and interests of all citizens and consumers. This law is formulated to protect the legitimate rights and interests of consumers, maintain the stability of social and economic order and promote the healthy development of the socialist market economy.

2. In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened the national consumer complaint reporting hotline 123 15.

3. Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have established a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country. The opening of the special number 123 15 has further smoothed the channels of consumer complaints.

Legal basis: Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 2 Consumers' rights and interests are protected by this law when they purchase or use commodities or receive services for their daily consumption needs; Matters not specified in this Law shall be protected by other relevant laws and regulations.