Article 1 after-sale commitment of equipment In order to provide users with high-quality and fast service, we will provide various services before, during and after sale, and strive to satisfy users.
First of all, before the sale
Our company provides detailed office solutions to meet the real needs of users, so as to purchase economical and applicable office equipment.
Second, in sales.
1. The related products promised by our company are the products of regular manufacturers, which meet the relevant national technical standards;
2. The single delivery time of our company is within 1 hour from the site and 1-3 working days after receiving the user's order requirements (telephone, fax, internet or any other form of order requirements); Conventional products are in stock.
3. If a user asks us for a replacement or exchange of goods due to quality problems (telephone, fax or any other form of replacement), our company will respond within 5 minutes and deal with it immediately;
4. If the brand, model, specification and quantity of the goods delivered by our company do not meet the requirements of the single purchase contract, the user has the right to reject them.
5. Users can choose at home or order by telephone, fax, Internet, etc. Our company will deliver goods to your door for installation free of charge.
6. Our company provides perfect on-site service, the purpose of which is to make the supplied goods put into operation safely and normally. Our company will send qualified on-site service personnel, so that the products supplied can be used normally.
A. Responsibilities of the field service personnel of our company:
1. The tasks of our on-site service personnel mainly include expediting delivery of goods, unpacking inspection of goods, handling quality problems of goods, participating in trial operation and performance acceptance test.
2. Before the installation and debugging, our technical service personnel should make technical disclosure to users, explain and demonstrate the procedures and methods to be carried out.
3. Our company's on-site service personnel have the right to deal with all technical and commercial problems that appear on site.
If there is any quality problem on site, the site personnel of our company should solve it within a reasonable time specified by the user.
4. Our company takes full responsibility for all actions of its field service personnel.
B. obligations of users:
Users should cooperate with our company's on-site service personnel and provide convenience for work coordination.
7, personnel training:
A. In order to ensure the normal installation and operation of the agreed goods, our company has the responsibility to provide corresponding technical training.
B, training time, number of people, location and other specific contents shall be agreed by our company and users.
C. When training personnel at our company's location, our company shall provide free training facilities for the training personnel of the employer.
Training conditions such as equipment, venues and materials.
Third, after sales.
1, door-to-door service during the warranty period, immediate response in case of failure during the warranty period, arrival at the site within half an hour in the main city (within 2 hours in villages and towns), general failure within 2 hours, and complex failure within 16 hours. For complex problems that cannot be solved, we will provide backup machines, and everything will not affect the use of users.
2. Our company will provide lifelong service for the goods sold, and continue to provide on-site service beyond the warranty period. If there is any machine failure, only the material cost will be charged.
Name of bidder (official seal): Chongqing Leya Office Supplies Co., Ltd.
Legal person or authorized representative (signature):
Equipment after-sale commitment 2 XXXXX Equipment Co., Ltd. made the following commitments on the project name 1 1: stainless steel vertical high-pressure steam sterilizer, model: LDZX-50KBS, manufacturer: Shanghai Shen 'an Medical Instrument Factory, and the products sold after sale:
I. Mode of service
1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.
2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.
Second, the service commitment
1, timely service response;
2. Effectively solve problems;
3. Service process specification;
4. The service content is comprehensive.
The equipment provided by our company shall not be less than the specified warranty period. During this period, if there are any quality problems (party member public commitment letter), our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If it cannot be solved within 24 hours, replace the corresponding products on the same day to ensure the normal operation of the equipment.
Third, after-sales service content
1, free warranty during product warranty period, and five-year commitment letter for after-sales service of mechanical equipment. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. For details, please refer to Spare Parts Charging Standard and Mechanical Equipment After-sales Service Commitment.
2. After each service, a formal after-sales service report will be submitted to the customer.
3. Service plan: See the bidding documents for details.
4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.
5. Contact information: For details, please refer to the mechanical equipment after-sales service commitment in the bidding documents.
6. Installation and debugging: provide the installation and debugging of goods free of charge, and make the installation plan and carry out the installation and debugging according to the predetermined plan and the actual needs of users. .
7. Information: After installation, provide necessary documents and all information about this project free of charge. Fourth, preferential terms.
During the warranty period of equipment products, our company will make use of the licensed time (holidays) to conduct regular product inspections at least four times a year for free, so as to solve the problems in time and avoid the worries of customers.
Official Seal of Bidder: XXXXX Equipment Co., Ltd.
Signature of authorized representative:
Shanghai Qingheng Electronic Technology Co., Ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get the best service from delivery, commissioning, equipment maintenance and management, technical services, user technical training and other aspects, so as to satisfy and rest assured customers.
1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.
2. High-quality and fast technical service In order to better ensure the normal operation of the equipment, answer the questions raised by users in time and help users solve problems, the company has maintenance centers and local maintenance outlets, which are responsible for the opening, maintenance and technical consulting services in various places. The full-time engineer in the maintenance center is responsible for providing customers with free technical consulting services at any time.
Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.
The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.
Hotline: 021-61/xxx 24-hour telephone: 15900XXXXX.
3. Free debugging and opening for users.
Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.
4, regular inspection
Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.
5. Warranty period
Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.
6, lifelong maintenance, to ensure the interests of users
Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company provides lifelong paid clothing.
7. Establish user files to improve product quality.
In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.
Equipment after-sales commitment 4 Dear customers:
Thank you very much for choosing our "Xing Jun" brand products. Our products are produced in strict accordance with the national product standards for the record. In line with the business philosophy of "honesty and trustworthiness, win-win cooperation", we will provide you with the best quality and fast after-sales service, for which we solemnly promise:
1. Under the conditions of correct installation and normal use, the service life of our products is 50 years, and according to the relevant regulations of the state, the product warranty period is 2 years.
2. If you encounter technical problems during installation and use, please feel free to consult your local dealer or call our after-sales service number: 800-8 18 1666, and we will provide you with perfect technical support.
3. Our company entrusts the local dealer to be responsible for the after-sales service in this area. If you have any objection to the quality of our products, please contact the local distributor or call our after-sales service number: 800-8 18 1666. We promise to make a handling opinion within 24 hours after receiving the objection. If on-site treatment is required, ensure that professional technical service personnel are dispatched in time for on-site treatment.
4. In case of product quality defects caused by product design and manufacturing, our company will replace similar products for you free of charge, and the expenses arising therefrom will be borne by our company.
5. According to the relevant provisions of the state, the following situations are not covered by the warranty:
(1) Man-made damage;
(2) Damage caused by irregular installation or improper use;
(3) mixing with other brand products;
(4) Damage caused by force majeure;
(5) Damage caused by other reasons other than product quality.
6. The definition of product quality shall be implemented in accordance with relevant national laws and regulations.
1. Our company will provide users with the following equipment warranty and maintenance services:
Equipment provided by our company: from the date of arrival and acceptance, the equipment enters the warranty period, which is 1 year (some outsourced goods shall be handled according to the manufacturer's regulations). During the warranty period, if the equipment breaks down, our company will be responsible for the maintenance. After receiving the user's equipment failure report, if the failure is caused by our equipment, our company is responsible for providing warranty and troubleshooting in time. If the fault is caused by one of the following circumstances, it is not included in the free warranty. The user shall provide the equipment cost, but our company shall assist in troubleshooting as soon as possible to restore the equipment to normal:
1. The user does not follow the operating procedures;
2. The user causes equipment damage artificially;
3. Due to failures caused by other force majeure factors (such as lightning, earthquake, flood, etc.), our company provides users with free maintenance services within the one-year warranty period. ). After the warranty period expires, our company will continue the after-sales service procedures:
1. Negotiate with the user to determine the content and format of the service application form and the support service implementation report, and the user and our company will designate the relevant personnel of the two units respectively.
2. If users need support services, they need to fill in the service application form and fax it to our company. In an emergency, it can call the service directly.
Second, the scope and content of support services.
Our company promises to provide maximum technical services in the whole process and all aspects of the project, including: hardware maintenance support services.
1. Hardware maintenance support service: Our company promises that during the equipment warranty period, our company will be responsible for the maintenance of any equipment, and users will not pay any fees (except for mechanical damage and failure caused by users' misoperation). After the equipment warranty expires, our company will sign relevant agreements with users to determine the charging method, maintenance responsibility and maintenance method to ensure the performance of maintenance responsibility.
Third, after-sales service telephone number