1. Does Xiaohongshu have manual customer service?
Yes, the little red book platform provides manual customer service.
Users can communicate and consult with the customer service staff through the customer service function in Xiaohongshu application or the online customer service system of Xiaohongshu official website.
Manual customer service can help users answer questions, provide support, and solve the difficulties or problems encountered by users in the process of using the little red book platform.
If you need to contact Xiaohongshu's customer service, you can click "My" in Xiaohongshu's application, and then select "Customer Service and Help". Here you can find ways to communicate with Xiaohongshu's customer service team.
In addition, you can also log on to Little Red Book official website and find the entrance to the online customer service system at the bottom of the website or on the contact page.
Please note that the customer service time of Xiaohongshu may be limited, and you may need to wait patiently for the reply from the customer service staff.
Second, the role of Xiaohongshu customer service
The functions of Xiaohongshu customer service include but are not limited to the following aspects:
1. Provide consultation and answering questions: users can ask Xiaohongshu customer service about the use method, function operation and account number of Xiaohongshu platform, and the customer service will give corresponding answers and guidance.
2. Handling of complaints and disputes: If users encounter order problems, after-sales problems, disputes, etc. When using the little red book platform, they can complain to customer service and ask for help. Customer service will assist users to deal with problems and try their best to resolve disputes.
3. Provide technical support: If users encounter technical problems or failures when using the little red book application, they can give feedback to customer service and get corresponding technical support and solutions.
4. Provide comments and suggestions: Users can provide comments, suggestions and feedback about Xiaohongshu platform to customer service to help Xiaohongshu improve and optimize the user experience.
In short, the role of Xiaohongshu customer service is to provide users with comprehensive services and support, help users solve problems, enjoy a better experience, and provide timely help and answers.