12368 Can I complain?

Legal analysis: The platform consists of the general platform of the High Court and the sub-platforms of various courts, and agents and consulting judges provide five types of litigation services. First, provide procedural and transactional litigation information consultation to the public and the parties, such as the direction of the courts in the city, jurisdiction regulations, filing conditions, litigation fee standards, and writing formats of litigation documents; The second is to help litigants and their agents contact the presiding judge and smooth the communication channels between litigants and judges; 3. After verifying the identity information or case inquiry password, provide the transferee or entrusted agent with the process information of the corresponding case; The fourth is to answer and record the case complaint information and discipline inspection and supervision report information reflected by the call, and hand them over to the responsible departments and units for handling; The fifth is to collect the opinions and suggestions of the society on the work of the courts in the city.

Legal basis: Article 4 of Guiding Opinions of the Supreme People's Court on Comprehensively Promoting the Construction of Litigation Service Centers of People's Courts 12368 Litigation Service Hotline (I) Infrastructure: 1. Open the litigation service hotline 12368, set up a special answering place, configure the necessary working facilities, and realize the connection with the case flow management system, online office system, litigation service network and communication service. 2. Conditional information can be pinyin, and a self-service voice response system can be established. (2) Main function: 1. Information inquiry. From the date of accepting the case, the parties, agents and defenders call the hotline to inquire about the case information through self-service voice; If the self-service voice response system is not established, the agent will answer questions or push the query results through the communication service system. 2. Litigation consultation. Provide advice on common procedural legal issues. 3. Contact the judge. If the parties, agents and defenders call the hotline to contact the judge, they will help to contact. 4. Appointment service. According to the conditions and actual needs, provide services such as helping to make an appointment for holidays and filing a case at home. (3) Job Requirements: 1. Seated personnel can be non-judges, responsible for answering and recording hotlines, answering and transferring related matters. To ensure that the hotline is open on weekdays, answer calls patiently and make records. Answer questions and consultations comprehensively and accurately; If you want to contact the judge, you should help contact him in time. If he can't be contacted in time, the judge will reply the caller within the specified time. Complaints and suggestions should be accurately recorded, promptly transmitted in accordance with relevant regulations, and strictly abide by confidentiality discipline. 2. The service hotline should have special management and maintenance personnel, and a self-service voice response system has been established to ensure the normal operation of 24 hours.