Changchun Medical Insurance Hotline 12393 is a service hotline set up by Changchun Medical Insurance Bureau to facilitate citizens to consult medical insurance policies and answer related questions. By dialing this number, citizens can learn about medical insurance policies, inquire about personal medical insurance account information and consult the medical insurance reimbursement process. But it should be noted that the hotline is not open 24 hours a day.
Due to the complexity of medical insurance policy and related business, professionals are needed to answer and guide. Therefore, Changchun medical insurance hotline 12393 generally provides services during normal working hours on weekdays. The specific service hours may be adjusted due to different seasons or holidays. It is best for citizens to know the service hours of the day before dialing this number.
If citizens need to consult medical insurance-related issues during non-working hours, they can choose other channels for consultation. For example, you can check the relevant information through official website or WeChat official account of Changchun Medical Insurance Bureau, or go to the local medical insurance service window for consultation. In addition, some designated medical insurance hospitals may also provide medical insurance consultation services, and citizens can choose the consultation method that suits them according to the actual situation.
To sum up:
Changchun medical insurance hotline 12393 is not a 24-hour service. People need to pay attention to the service time when consulting medical insurance-related issues and choose the consultation method that suits them.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 74 provides that:
The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.
The social insurance agency shall establish a file for the employer in a timely manner, completely and accurately record the social insurance data such as personnel's participation in social insurance and payment, and properly keep the original vouchers for registration and declaration and accounting vouchers for payment and settlement.
The social insurance agency shall timely, completely and accurately record the individual's personal rights and interests such as social insurance payment, employer's payment and social insurance benefits, and regularly send the personal rights and interests records to me free of charge.
Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consultation and other related services.