1. Why is there no manual service for Taobao customer service?
Maybe you didn't choose to go to manual customer service.
After entering the customer service, the intelligent robot customer service comes out first. If you choose to use manual customer service, you will not switch to manual service immediately. Intelligent customer service will ask what the problem is again, and switch to manual service for the second time, and you can receive manual customer service.
You can't connect at this time, because many people may be looking for manual customer service. When waiting in line, you will usually be reminded to wait about 5- 10 minutes, but this time is not necessarily, and the service may be busy. You'd better continue to wait.
Second, do you want to answer Taobao's customer service phone?
Taobao customer service calls should be answered.
Taobao customer service usually calls users because of order problems, such as the goods purchased by users are out of stock, whether they can change products or order operation problems, etc. , the user can answer.
However, it should be noted that if you call from Taobao customer service and ask users to provide private information, you need to be cautious. It is best to contact customer service online to confirm.