Talking skills of real estate agents
1. Be patient
Listen patiently and avoid interrupting customers. Interrupting a customer may mean that you are dismissive of the customer's point of view, or lack patience to listen to what the customer has to say. Only when it is necessary to clarify a certain point can you say something like "I'm sorry …" and raise an objection.
2. Use pause wisely
In the conversation with the customer, you can pause before answering the questions raised by the customer. Because through pause, we can grasp the process of dialogue, show the process of thinking, and give customers a good impression of maturity and ability. In addition, by stopping, you can get more information about potential customers.
Use parentheses
Use exclamations like "Yes" and "I understand" to let the customer know that he is being listened to and valued. In the conversation with customers, using parenthesis can not only make customers feel real respect, but also show that you have given timely feedback to customers' views, so as to communicate better.
4. Don't guess the customer's conversation.
Don't try to guess what the customer said on the phone. Instead, imagine that everything the other person says is true. Open a dialogue with a frank attitude and open the hearts of customers. Even in ordinary interpersonal communication, harmonious conversation is always based on mutual sincerity.
5. Listen to the words and understand the meaning.
Try to understand what the customer said. Just listening to customers does not completely mean that you have good communication with customers. It is more important to understand what customers say. In actual interpersonal communication, almost all communication is based on nonverbal expression. Therefore, as a real estate agent, it is more important to pay attention to the tone, intonation and language connotation of the other party, rather than focusing on isolated sentences.
6. Don't jump to conclusions.
Remember: don't jump to conclusions. Try not to draw any conclusions until the conversation with the customer is over. Only after listening to what the customer said can we effectively draw a more objective and practical conclusion.
ask a question
Ask questions to customers in time so as to answer them at any time, which can better enhance customers' understanding of products.