In the process of shopping in the WeChat live room, if there are problems or dissatisfaction, users can complain to the customer service of the WeChat live room platform. The platform of WeChat live broadcast room has special customer service staff to handle users' complaints and problems. Users can make complaints through the "Contact Customer Service" button in the WeChat live broadcast room or the WeChat customer service channel.
Specifically, users can click the "Settings" button at the bottom of the live broadcast interface in the WeChat live broadcast room, select the "Contact Customer Service" option in the pop-up menu, and then fill in relevant questions and complaints and submit them to the customer service staff of the platform. In addition, users can also contact WeChat customer service staff for complaints and consultation through official WeChat customer service channels, such as WeChat official account and WeChat customer service phone number.
Shopping precautions in WeChat live broadcast room:
1. Know the merchant: Before shopping in the WeChat live room, it is recommended to know the merchant information carefully, including the reputation, evaluation and after-sales service of the merchant. You can know the relevant information by searching the name of the merchant or browsing the homepage of the merchant.
2. Choose formal channels: choose legal merchants and official sales channels for shopping, avoid being cheated and infringe on your own rights and interests, and at the same time get more reliable commodity protection and after-sales service.
3. Pay attention to promotional activities: There are often various promotional activities and coupons in the WeChat live broadcast room, but don't blindly pursue low prices and ignore quality and service issues. You also need to carefully check commodity prices and preferential information to avoid being misled by false advertisements.
4. Confirm the product information: Before buying the product, it is recommended to know the detailed description and pictures of the product, and know the size, color and style. Make sure you can buy products that meet your needs in advance.