For a job like customer service, his requirements are not very high and the threshold is relatively low. Many customer service positions are not the core positions of the company, but only an auxiliary position. Therefore, the company does not pay special attention to it, and the requirements for this kind of work are relatively low. Just recruit a fresh graduate who hasn't graduated, and you can take up your post in two or three days after training.
Moreover, this job has a drawback, that is, if you can't get up, you can't get down, and both sides suffer indignities. It is ok for many young people to accumulate experience in this job. Long-term customer service work is not recommended.
Job responsibilities of customer service
1, conscientiously implement the company's sales management regulations and implementation details, and strive to improve their own business level.
2. Actively complete the work objectives stipulated by the company or promised by the department.
3. Provide customers with active, enthusiastic, satisfied and thoughtful services.
4. Provide business consultation for all kinds of customers of the company.
5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.
6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).
7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.
8, responsible for answering customer complaints phone, make phone records.
9. Complete other tasks temporarily assigned by superior leaders.