Enter the star card number, transfer to manual service, and ask the staff to check the activation and use of the card number for you. You must ensure that the card has not been activated and it has not been more than 30 natural days since the date of purchase.
Take my ID card, star card, shopping receipt and bonus to any local Starbucks (during the insurance period, it is best to go to the store where the star card was originally purchased) and directly tell the clerk to return the card.
Generally speaking, the clerk will refund the original amount after verifying that the card and my information are correct. It should be noted that the password coating on the back of the card cannot be scraped off. If it is scraped off, the clerk will generally not agree to a refund.
If the coating is scraped off accidentally and the card is not activated, it is recommended to consult with the store manager. In most cases, you can get a refund.
1, about manual customer service
Manual service refers to the process of communication between customer service and customers, and is responsible for handling accounting request, account maintenance, service distribution, time arrangement, general information, etc. Manual service is usually conducted by telephone, but it can also be conducted by email, fax, chat, self-service or mail.
Pre-sales services: market research, product design, product description and consulting services. Sales service: the services provided by the seller to the buyer during the product transaction, such as reception service, delivery service, product packaging service, etc.
After-sales service: any service related to the goods sold and beneficial to the buyer's characteristics, mainly including delivery, installation, product replacement, repair, maintenance and technical training.