According to the format, such as convenience stores, supermarkets, mass stores, department stores. Convenience store: 1. To facilitate and serve the online shopping of goods;
1. Break geographical restrictions
2. All-weather service Ex: convenience stores, supermarkets, public shopping malls, department stores, specialty stores and shopping center specialty stores: 1. Sell a specific group of goods or a specific service. 2. The appearance and display of the store can highlight the characteristics of the goods. Online recruitment and offline (pyramid organization) commission expenses are higher than the purchase cost (attracting people to join with generous commissions). This product has a good function to distinguish whether there is a chain:
(1) Independent store-there is only one suitable for traditional logistics channels, and there is no semicolon Ex: traditional grocery store, traditional hardware store.
(2) Chain stores-two or more stores suitable for modern channels use the same trademark or business model, and present them to the outside world at the total cost method. There are ten cost factors and their interrelationships: sales channels.
Customer service cost should include the following cost items: storage cost, goods storage cost, transportation cost, goods aging cost, flexible use value of equipment, selection of production and supply, cost burden value, communication and data processing cost, sales channel, customer service cost, inventory holding cost, batch cost, out-of-stock cost, procurement cost, order processing, information cost and other management expenses. Take the manufacturing industry as an example, raw materials, semi-finished products and finished products should be stored in some places. In order to put these three things, you may have to buy a warehouse or rent a warehouse with others. The purchase cost or rent is the cost of storing this interest, which can be said to be the opportunity cost. Take raw materials as an example. The more raw materials you buy, the greater your inventory. If you invest the amount you buy, you can generate interest (return), and the interest (return) you may lose because you buy raw materials is also a storage cost. From the management point of view, some storage costs are necessary and some can be reduced, but the reduction of storage costs may lead to ordering costs, so there are many factors to consider! Storage expenses of goods: refers to the interest lost in the storage of goods and the expenses of theft, insurance and deterioration of goods. Therefore, maintaining a large inventory will increase these costs as well as management and tax expenses. Transportation cost: the expenses incurred by all transportation activities of raw materials, products in process and finished products, such as direct transportation expenses and management expenses. In order to reduce the total cost of logistics, we must strictly control the expenditure of transportation costs and strengthen the economic accounting of commodity aging costs. Under a certain sales level, when the total inventory is increased to improve customer service, the turnover rate of inventory will often be reduced, thus making the original inventory obsolete or deteriorating and increasing the aging cost of goods. Flexible application value of equipment: changing inventory demand and other logistics decisions will change the space demand and utilization rate of factory warehouse equipment or retailers.