Job responsibilities of telephone customer service

In the positions of the company, we are also familiar with customer service positions, especially telephone customer service, which is one of the more and more common positions now. Is to communicate with customers by telephone and serve them. What are the specific job responsibilities? The following information about the responsibilities of telephone customer service is sorted out for your reference.

1. Communicate with customers by telephone to complete customer information consultation;

2. Be responsible for answering customer consultation and after-sales questions by telephone;

3. Use the customer resources provided by the company to promote products to customers through telephone, email and instant messaging tools;

4. Be responsible for contacting and reflecting the customer's feedback to the technical department and other relevant departments for processing;

5. Complete outgoing calls and customer return visits on a regular basis;

6. Summarize and analyze the target customer base, provide follow-up services, and establish and maintain good customer relationships;

7. Manage customer information and update customer database in real time.