Service guarantee 1 Dear leaders of bus companies:
In order to ensure the bus safety during the two sessions, I must conscientiously perform my duties according to the duties of drivers to ensure the safety of people's lives and property. You can't influence national affairs because of your own small mistakes, and you can guarantee to complete the tasks assigned by the leaders.
Guarantor: XXX
20XX x month XX day
Service guarantee Article 2 I. Pre-sale service guarantee
1. Assist your company to guide product selection;
2. Provide samples of the products ordered by your company, including product introduction, performance parameters, installation dimensions, installation and debugging, matters needing attention, etc.
3. Provide other technical data required by your company.
Second, the service guarantee in sales
1. Provide the contract products on time, with good quality and quantity;
2. On-the-way transportation, quality insurance and other services are provided by our company free of charge;
Third, after-sales service guarantee
1, the company has service outlets in more than 70 large and medium-sized cities across the country, and our office has full-time maintenance technicians and many years of experience in water supply and drainage system maintenance, which can fully meet your after-sales service requirements;
2. Guide the installation and debugging of water pump units;
3. If there are any problems in the on-site installation process after the products arrive, our company will make an installation plan according to the specific situation of users within 2 hours after receiving the notice to guide users to correctly install the connected water pump unit.
4. If the user really needs it, our company can arrange a special person to guide the debugging during the product debugging.
5, the warranty for two years, life-long maintenance.
(1) Three guarantees (repair, replacement and return) are implemented during the warranty period. If there is no man-made damage or improper operation, the goods will be returned.
(2) The warranty period expires: our company is responsible for lifelong maintenance, and the cost of spare parts shall be borne by the user.
6. Our company provides all-day after-sales service for users. After receiving the call for repair, the after-sales service personnel rushed to the scene for repair within 2 hours.
7. With regard to product maintenance, our company can be responsible for training the personnel designated by your company, and we can send someone to give guidance during product maintenance. During the warranty period, our company will provide normal maintenance services, including inspection, adjustment and lubrication of all systems.
8. After the products are delivered for use, our company will send people to provide follow-up services regularly;
9. After the product is delivered for use, our company will try its best to cooperate with you in providing services related to the product and strive to do better.
4. In the process of pre-sale, in-sale and after-sale service, our company will give an immediate reply or send personnel to solve any problems raised by your company;
Verb (abbreviation of verb) supporting products (motor, bearing, mechanical seal, etc. )
The supporting products are supplied by the supporting manufacturers designated by our company, and all quality problems are the responsibility of our company.
Intransitive verb XX Contact information of after-sales service of headquarters:
1, hotline: XXXX-XXXXXXXX
2. Fax: XXXX-XXXXXXXX
1. Our company will conduct targeted environmental monitoring instrument use and technical training according to customer requirements or bidding projects. The following are specific embodiments:
1. Users introduce the existing situation.
2. Train users on the application conditions and scope of the instrument.
3. Train users on the national standards of related instruments.
4. Unpack the instrument and count the accessories. Explain the appearance of the instrument.
5. Introduce the user's operation of the instrument in detail.
6. Introduce all kinds of protection and daily maintenance of instruments to users.
7. Routine troubleshooting training for instruments.
Second, through the above work, we expect to achieve the following goals:
Ensure that users' staff understand the purpose and monitoring methods of our products, so as to better monitor the environment. Ensure that the user's staff can be familiar with the performance of environmental monitoring instruments, can carry out daily maintenance and self-inspection, and clarify the problem handling procedures for possible failures to avoid other accidents caused by insufficient business ability.
Monitoring instrument technical training
1. The training plan provides relevant personnel with 1-2 days of training on monitoring standards, monitoring technology, instrument sampling operation, system daily maintenance and other related knowledge.
Second, the course content arrangement
1, monitoring the use of instruments
2. Training of relevant standards and norms
3, instrument appearance description
4. Detailed operation sampling and analysis of the instrument.
5. Introduce all kinds of protection and daily maintenance of the instrument.
6. Routine troubleshooting training for instruments
3. Our company is responsible for providing training materials, system environment, written materials and handouts, and the training materials are written in Chinese.
Fourth, train operators who have achieved good results to operate and use instruments skillfully; Equipment management personnel can understand all kinds of protection of instruments and eliminate simple faults. System maintenance personnel have reached the level of skilled replacement of daily maintenance spare parts.
Signature:
Date: Year Month Day
Thank you for buying our computer. In order to make you use our computer better, we make the following maintenance service commitment to you through this three-guarantee service guarantee, and provide you with maintenance service according to the requirements of this commitment. This commitment is only applicable to our standard configuration products at the time of delivery (see the sales list of goods issued by our company for details).
I. Standards and scope of maintenance services:
1. maintenance service standard: when the machine leaves the factory, the hardware and software of the machine will be restored to the factory state according to the sales list, and the machine can be started normally. Note: Please prepare your important data. Our company is only responsible for restoring the hardware carrier of data to the factory state (refer to the standard electrical performance of hardware and the factory standard of software). Our company is not responsible for the recovery of data, and does not bear the losses caused by the inability to recover data.
2. Free maintenance service scope: In case of failure within three years from the date of purchase, you will get 1 year hardware on-site maintenance service, one year software on-site maintenance service and two years software delivery service. After the expiration of one-year free on-site service, if you need to renew the fee, please contact our company. )
Second, the following situations are not covered by the free warranty, and our company may charge 50-200 maintenance service fee (the material fee shall be counted separately) as appropriate:
1, machines beyond the warranty period, faulty parts;
2. The user fails to install, keep and use the photos according to the requirements of the product manual, resulting in failure or damage;
3, due to natural disasters and other irresistible factors (such as earthquake, fire, lightning, etc.). ) or human reasons (including operational errors, scratches, handling, bumping, improper voltage input, etc. ) caused by machine failure or damage;
4. Machine failure or damage caused by installation, repair, modification or disassembly by personnel other than our company;
5. Failure or damage caused by users using nonstandard or illegal copyrighted software or computer viruses;
6. The product model on the sales list is inconsistent with the real thing;
7. Machine failure or damage caused by using parts not shipped by our company.
Third, the software maintenance:
1. When you encounter performance failure of random software and pre-installed software, please contact our company, and you can get our telephone consultation service. For software performance failures that cannot be solved by telephone consultation, our company will provide one-year free on-site maintenance service;
2. When maintenance personnel are required to install any non-factory pre-installed software, users must provide genuine installation software. When the genuine software cannot be provided, the maintenance personnel have the right to refuse the installation;
4. During the three-guarantee period, if the terms of this three-guarantee service are lower than or in conflict with the provisions of Article 3 of the State, the provisions of Article 3 of the State shall prevail.
Verb (abbreviation of verb) This guarantee clause is the basic service and service standard of Extreme Technology Computer Operation Service Center, and our company is responsible for the interpretation.
Sales unit: xx Business Service Center
User signature:
Date: 20 _ _ _ _ _ _ _ _
In order to further change the work style, optimize the development environment, and promote the sound and rapid economic and social development of our county, on behalf of the * * Administration for Industry and Commerce, I solemnly promise to the people of the county as follows:
The first is to implement the responsibility system of asking questions first.
Enterprises, individual industrial and commercial households and consumers who go to the industrial and commercial authorities to handle affairs are responsible for handling and transferring the matters they handle for the first time.
Second, the establishment of industrial and commercial registration window
Register the "Chief Representative System"
The implementation of the chief representative system of industrial and commercial window means that the chief representative has full authority to approve administrative examination and approval items, coordinate business and supervise handling on behalf of the county industrial and commercial bureau, so that all matters applied by the client can be completed in the central window, changing the phenomenon of "multiple trips", "shop in front of the store" and "accepting at both ends" in the process of handling affairs, and truly improving the quality, speed and efficiency of industrial and commercial window registration.
Third, the implementation of the time limit system.
In the case of complete materials, the enterprise name is pre-approved for 3 working days; Limited company, sole proprietorship enterprise, partnership enterprise and unincorporated enterprise as legal person shall complete the formalities within 7 working days; The registration of the establishment of business units shall be completed within 7 working days.
Fourth, safeguard consumer safety.
Give full play to the role of "235" consumer rights protection service stations in 25 township administrative villages, large shopping malls, supermarkets and enterprises in the county, and solve consumer disputes in the bud. At the same time, seriously deal with consumer complaints, that is, after receiving the complaint application, make a reply on whether to accept it on the spot; Decided to accept complaints and deal with them in time.
Five, support the reemployment of laid-off workers, establish a "green channel"
Give priority to accepting, approving and issuing laid-off workers who apply for starting their own businesses, and actively build a re-employment platform to provide quality services for laid-off workers' re-employment.
Intransitive verbs promote sunshine administration
Conscientiously implement the "service commitment system", make public the responsibilities, accreditation conditions and procedures, charging basis, items and standards of the industrial and commercial departments through the service windows such as 123 15 complaint reporting platform, place of registration, grass-roots industrial and commercial offices and "Red Shield Information Network", increase the transparency of industrial and commercial administration, and accept supervision from all sectors of society.
Seven, strict administration according to law, civilized and fair law enforcement.
When collecting fees, checking and handling cases, they should dress for posts, be dignified in appearance, have more than two law enforcement officers and show their law enforcement certificates, strictly follow the relevant provisions of laws and regulations to implement procedures and charging standards, and truly implement administration according to law and civilized law enforcement.
Eight, change the work style, improve work efficiency
Conscientiously implement the "six bans" of the State Administration for Industry and Commerce and the "Regulations on Prohibition of Alcohol for Office Workers at Noon" of the county government, further implement the convenience measures such as the first inquiry responsibility system and the time-limited handling system, and provide thoughtful and enthusiastic services to the masses.
The above promises are welcome to be supervised by the people of the county.
Commitment:
Xx，xx，XX，XX
Chapter VI Service Assurance XXXXXX Co., Ltd. made a written commitment to the project maintenance cycle, project maintenance content, operation and maintenance service requirements, service response level and other aspects required in the bidding document of XXXXXX“XXXXXX Information System Operation and Maintenance Service Project ". The specific guarantees are as follows:
First, the duration of the project.
Our company guarantees that the construction period of this project is: after the contract is signed, the maintenance period is X years.
Second, the project maintenance content
Our company guarantees that the operation and maintenance services will fully meet, but not limited to, the specific project maintenance contents required in the bidding documents numbered xxxxxx-xxxxxx.
Third, the project service response level
According to the service response level of the project, our company makes the following commitments:
(1) The customer service center set up by our company provides fixed 7×24-hour telephone fault handling service.
(2) Time limit for our technicians to respond: our technicians must respond within 5 minutes after receiving the fault, and record the fault phenomenon in detail.
(3) Time limit for troubleshooting: Our company guarantees to solve the problem within 1 hour in general and within 3 hours at the latest.
Fourth, maintain the quality of service
(1) should be able to accurately diagnose and inform the user of the cause of the fault within 10 minutes, and the diagnosis error rate should be controlled within 5%. And explain to the end users the reasons for the failure, possible consequences and measures to be taken. Complete the maintenance of the faulty equipment within the response time, and the maintenance personnel shall strictly abide by the maintenance procedures.
(2) Our company guarantees to set up a hardware emergency maintenance team to respond and report to key positions and emergency failures in time, and the maintenance of faulty equipment shall be supervised and implemented by specific technical personnel designated by the purchaser.
(3) In the process of fault repair, users' work or application data of the system may be affected, and users' opinions should be sought before handling.
(4) If the machine is sent for repair, it is necessary to protect the storage devices such as disks. Please back up user data before sending it for maintenance.
(5) For the faulty equipment within the warranty scope, the service provider shall coordinate the product supplier to implement the warranty on behalf of the buyer within the scope authorized by the buyer, and supervise the timeliness and quality of maintenance.
(6) For the maintenance of desktop equipment with hardware failure outside the warranty period, if it is necessary to replace spare parts, please ask the organization designated or authorized by the original manufacturer to test the quotation, purchase spare parts at a reasonable price according to the standard or higher configuration of the equipment, and install and debug them. After passing the test, the user will approve it in writing, and the cost of replacing spare parts will be borne by our company.
Verb (abbreviation for verb) hard disk data security hard disk data security hard disk data security hard disk data security hard disk data security.
Our company promises to undertake the obligation and responsibility of keeping relevant confidential information for users when carrying out maintenance, repair or repair services for users. At the same time, our company will take the initiative to require all front-line service personnel to sign confidentiality agreements with users. If the machine is sent for maintenance, our staff need to protect storage devices such as disks. Please back up user data before sending it for maintenance.
The intransitive verb project personnel guarantee
Our company promises to set up a project team of X people for this project. The project team of Guangzhou Urban Drainage Monitoring Station consists of X project managers, X resident engineers and X second-line support emergency engineers.
Seven. Bid for guarantee
1. Our company guarantees to provide the original brand-new equipment of the manufacturer, which meets the relevant quality standards put forward by the state and users. If other brands of equipment/components are provided because the manufacturer cannot provide them, our company will clearly explain and list the comparison table of product performance and market situation, and put forward quality assurance.
2. The products purchased this time are non-imported products (imported products refer to products that enter China through customs declaration in China and are produced outside the customs).
3. Our company guarantees that there are no energy-saving products purchased by the government in this project.
Eight. Other guarantees
(1) Our company guarantees to provide 7×24-hour telephone response service, including all telephone, mail and fax services for technical support, service request and problem solving; Record, assign, track, manage and analyze all customer requirements; Respond immediately after receiving the call. Will arrange the maintenance engineer to reply to the user and determine the maintenance method; At the same time, inform and report all problems in time. Unlimited number of services.
(2) Our company guarantees to provide 5×8-hour resident service: we arrange X engineers to be resident at the user's site to provide fault response and daily inspection services for users. For server system and network system failures, our company guarantees to solve them within 1 hour, and within 3 hours at the latest.
(3) Our company guarantees to provide on-site inspection of the system: Our company conducts regular inspection of the servers and core network equipment in the public area of xxxxx, Guangzhou (the inspection period refers to the project maintenance service implementation plan), and puts forward suggestions for improvement and optimization through regular inspection, maintenance and maintenance, so as to ensure the stable operation of the equipment, prolong the life cycle of the equipment and reduce the failure rate through maintenance.
(4) Our company guarantees to establish a sound management system, formulate work flow and personnel assessment system (monthly assessment), and determine the job responsibilities of maintenance personnel (including working hours, rest and standby time, working time allocation, etc.). ), track the work of maintenance personnel and supervise the quality, and require complete documents.
(5) Our company guarantees to compile a maintenance manual (establish the corresponding system inspection guide and standardize the system inspection steps), establish a complete maintenance process document, unify the format and make a good classification, and finally establish a maintenance document library (predict the system state by using the daily accumulated faults and solutions).
(6) Our company guarantees that when the customer's computer equipment and system have large-scale emergency failures or the service project personnel are insufficient for other reasons, our company will fully support the provision of emergency services, analyze common and key weak links, build a simulation test environment, find out solutions, and guide resident personnel to solve problems.
(7) Our company guarantees to ensure and improve the utilization rate of system equipment, keep records of the running status of all kinds of equipment, ensure the rapid and effective maintenance work, and make regular maintenance and inspection plans for all equipment (classified by units, at least once a month, registered and reported in the form of files), so as to improve the intact rate of monitoring equipment and reduce the failure rate.
(8) Our company guarantees that all the equipment will be classified and registered into documents, and the management, distribution and allocation of equipment will be done well to assist in the registration of fixed assets.
(9) Our company guarantees to establish a personnel knowledge updating system. Including the continuous cultivation of ability, the establishment of quality model, clear post setting, comprehensive grasp of the characteristics, performance and maintenance essentials of new products and equipment, and clear maintenance tasks, responsibilities and quality requirements.
I promise here!
Guarantor: xxxx Limited
Seal of Legal Representative or Authorized Person: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Warranty date: XX years x months x days
Service Guarantee Chapter VII Our company implements a whole-process tracking management system for products from delivery to effective service life:
1. Establish product technical file management system, call back regularly and deliver wearing parts; 2. After-sales service guarantee system, with special personnel for regional service.
I. Technical services
1, equipment technical documents
① Within 5 days before the delivery of the equipment, we will provide customers with drawings of equipment installation infrastructure, power requirements and operating space requirements.
② Main wiring diagram of random equipment, list of equipment parts, model code of wearing parts ③ Instruction manual, product certificate and ex-factory inspection report of random equipment.
2. On-site service content
(1) In order to facilitate the installation, debugging and trial operation of the equipment, we will send professional technicians to the site to provide technical services at the time specified by users, and our technicians will participate in the infrastructure installation of the equipment.
(2) Responsible for completing installation and debugging, conducting on-site debugging with customer technicians, and answering technical contracts, drawings, operation, equipment performance and matters needing attention.
(3) Make necessary demonstration on the technical indexes of the equipment, participate in the preliminary operation of the equipment, and assist the user to formulate the correct winding process.
3. Skills training
We will provide technical training to our customers, so that their technicians can master the operation of winding machine, be familiar with the parameter setting and debugging of winding process, and master the skills of installation, debugging, operation, inspection, repair and maintenance of equipment.
Second, the after-sales service content
1, maintenance service
In order to ensure the normal operation of the equipment and solve the problems raised by customers in time, the company's technical service hotline is opened 24 hours a day to provide quality services to customers at any time. After confirming the customer's equipment failure, we will rush to the scene to solve the problem with the fastest land transportation arrival time. Any quality problems during the warranty period will be handled by our company free of charge, including hardware maintenance and replacement, and lifelong maintenance of equipment.
2. Technical support services
Our company provides lifelong free technical support services for users, which will promptly and effectively solve the problems encountered by users in the process of equipment use and meet customers' technical support for equipment function and component reorganization.
Third, product quality control.
The company strictly controls the quality process of procurement, inspection, production, packaging, installation, debugging and after-sales service, and strictly follows the requirements of enterprise standards and related industries and national standards.
Guarantor:
Date:
Article 8 of Service Assurance I. Basic Quality Requirements
1 The food provided shall meet qs food safety standards.
Ensure that the food and vegetables provided are fresh, and do not purchase or supply spoiled or expired food.
3. Ensure that all condiments provided are produced by qualified manufacturers, such as edible oil, meat and frozen food (subject to the inspection report of each batch of manufacturers).
4 openly accept quality spot checks (regular and irregular) to ensure the safety of employees' meals.
Second, the basic requirements of health
1 Seriously implement relevant industry standard operations.
2. The staff must hold a personal health certificate before taking up their posts.
Keep the floor, dining table and chairs clean at all times.
4. The goods and vegetables in the warehouse should be far away from the walls and the ground, free from pollution sources.
5. Food processing sites and warehouses should be kept clean and tidy, so that items are placed in an orderly manner, clearly marked and easy to supervise.
Third, the service commitment.
1 Provide meals on time with good quality and quantity.
Restaurants should set up complaint boxes to openly accept complaints and suggestions from service supervisors.
3. Always choose the dishes that guests like, strengthen innovation, and constantly improve the quality of service.
Collect information on the 4th, digest problems in time, adjust work and improve service.
Advocate the restaurant staff to take care of the guests with enthusiasm, concentration and care.
Our company will strengthen publicity and education for employees who find bad service attitude.
7 put an end to malicious incidents; If there is such a phenomenon, our company will resolutely deal with it.
Ensure that the service satisfaction rate is above 80%, pursue higher satisfaction rate with high-quality service, and strive to win long-term cooperation goals.
1. Our company makes the following commitments to the goods technical services provided by your company:
1. The model of the goods meets the requirements of the order contract.
2. The allowable loading quality, linear density and warp and weft density meet the requirements of gb/t8946- 1998 table 1.
3. The appearance quality conforms to Table 2 in gb/t8946- 1998 standard.
4. The buyer requires packaging.
5. The delivery date and place meet the requirements of the order contract.
2. Our company makes the following commitments to the after-sales service of the bidding goods: 1. After the products are qualified, we will send technicians to solve the quality problems caused by the cartons we provide as soon as possible, and send the responsible person to negotiate with the buyer until the requirements of the buyer are met.
2. If there are problems in the use process after the product is accepted, our company will respond within 24 hours after receiving the user's notice due to quality problems, and we can make technical improvements to the product according to the user's requirements.
3. If the product is damaged due to the buyer's reason during the use of the product, we can provide technical support to repair or replace the damaged product, but the buyer shall bear the corresponding expenses arising therefrom.
Company full name (seal):
Date: Year Month Day