First, the administrative front desk reception
1. Receive visitors
When receiving visitors with unknown purposes, first ask the reason of the other party's visit, and judge whether it is necessary to inform the relevant personnel of the company to receive them according to the situation. If you have a valid reason to visit or have made an appointment, you should contact the relevant personnel quickly, ask the visitors to wait in the living room and pour water or drinks for the guests. If the interviewee is a group president or other senior executive, he should confirm the appointment time with his secretary and inform the reception.
2. Reception of consultants
If there is a business consultant visiting, please ask the assistant of the business department or the staff of the customer service department to assist in the reception.
answer the phone
When you answer the phone, you should say "Hello, Dida Group" first. Use polite language when answering the phone, record the phone information and inform the relevant personnel in time (note: don't disclose the contact number of the group president or other senior executives to others at will).
4. Reception of sales staff
If salesmen from other companies come to sell during working hours, they should politely refuse and tell them that selling in the company during working hours will affect others' work.
Second, the transfer of letters, newspapers and magazines.
When you receive letters, newspapers and magazines, you should quickly and carefully identify the recipient or recipient unit, and promptly notify the recipient to come and collect them. If the recipient is the group president or other senior management, it should be delivered to his office or to his secretary as soon as possible.
Third, express management.
1. Receive express delivery
Be familiar with the courier companies that have business dealings with the company at present, update the contact person of the courier company and their contact information in time, and warmly receive the courier who comes to deliver and pick up the goods every day.
Hand over the courier
When receiving the courier, quickly and carefully identify the recipient or the recipient unit, and promptly notify the recipient to come and collect it, and make a good registration for receipt. If the recipient is the group president or other senior management personnel, it should be sent to his office or notified to his secretary to collect it as soon as possible.
Fourth, the work of the meeting
1. Preparation before the meeting
Take the initiative to pay attention to the meeting information, learn about the meeting from the organizer or organization department, record the preparation work in time and actively assist; Prepare for the conference room; Assist the meeting organizer to do a good job of meeting notification.
2. Service work in the meeting
Keep the quiet environment outside the meeting room, prepare tea and drinks for the participants in time according to the requirements of the meeting organizers, and stand by and assist other meetings at any time.
3. Improve the work after the meeting
Responsible for checking and closing the electronic equipment and appliances in the meeting room; Tidy up the meeting room and assist the meeting organizer to improve the work after the meeting.
Verb (abbreviation of verb) is the daily affairs of the administrative front desk.
1. Ensure the normal use of electronic equipment at the front desk.
If the electronic equipment such as computers and telephones at the front desk fails, colleagues can check it first. If it can't be repaired, please ask colleagues to contact suppliers or external maintenance units to troubleshoot.
2. Front desk power management
After work every afternoon, you must turn off the power of the electronic instrument at the front desk before you can work.
3. Company key management
The front desk is equipped with conference room keys and personal office keys, which should be properly kept for use.