1000 1 is a self-help hotline.
China Telecom Customer Service Hotline 10000 provides services to customers through manual and automatic voice. China Telecom can dial 10000 or 1000 1 (dial area code+10000 or1) to access the customer service center of China Telecom.
China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. Adopt the national unified special service access code 10000, integrate the original special service numbers, take the telephone network as the main information exchange channel, provide users with services such as consultation, inquiry, acceptance and complaint of various telecom services, and establish a rapid customer response center for basic telecom services and various telecom value-added services based on the customer service platform.