Main functions: accepting industry complaints, consulting, suggestions and maintenance services.
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate evaluation, real estate surveying and mapping, real estate brokerage, real estate property right, pre-sale of commercial housing, sale of stock houses, housing rental market, lease management of public housing, poverty alleviation of low-rent housing, housing maintenance, community management, work of industry committees, maintenance funds, seals, housing reform, renovation of old houses, house demolition, private saving and administration.
4. Municipal affairs include: complaints, consultation, suggestions and repairs for expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road and pipeline construction, municipal construction sites and gas industry.
5. The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultation and repair on city appearance and environmental sanitation, city landscape lighting and outdoor advertising, domestic garbage and specific pollutants, cleaning and cleaning of motor vehicles, supporting facilities for city appearance and environmental sanitation, water areas and specific areas.
6. Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction.
7. The management of building materials industry includes: the management of all parties in the construction market, including owners, survey, design, construction and supervision units, and the administrative examination and approval of the application, addition and upgrading of the qualifications of Shanghai building materials enterprises, engineering survey and engineering design enterprises; Safe and civilized construction on the construction site; Complaints, consultation and suggestions on the management of building materials on the construction site.
Digital city management call center system has the following characteristics:
Unified telephone number (12319);
Unified hotline function;
Unified management interface;
Unified data management;
Unified high-standard public services;
Convenient, fast and safe information transmission technology.
The ultimate goal:
Respond to repair;
The report has a response;
The complaint has been implemented;
There is a reply to the consultation;
Opinions echoed;
Share worries for the government and solve problems for the masses.