12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks.
12348 legal consultation hotline service scope:
Answer legal advice and publicize legal knowledge;
(two) to coordinate legal service institutions to meet the legal needs of the masses;
③ Collect and master relevant information and reflect social conditions and public opinions in a timely manner.
Extended data
Calling 12348 to consult a lawyer has become the common sense of many people in Jiangsu. "12348 Farun is deeply rooted in the hearts of the people." In order to fill the service gap in non-working hours, the Jiangsu Provincial Department of Justice has taken the lead in realizing the "7×24 hours" uninterrupted service of the 12348 public service telephone platform in China by packaging and purchasing third-party services.
It is understood that at present, during working hours, the province has a total of 12348 hotline seats, which are responsible for answering calls from the masses. Wan Li, deputy director of the Provincial Department of Justice, introduced that from July 1 day, the telephone platforms in Nanjing, Changzhou and Lianyungang 12348 opened the off-hours legal consultation service for the first time to realize legal consultation.
After the operation test, the overflow calls during the full busy period can also be followed up and answered by the lawyers on duty in time to provide services, and all the rotating lawyers of the traffic platform have been practicing for more than 3 years, which ensures the service quality of the traffic platform. From August 1 day, the transportation platform of the whole province 12348 will also be fully upgraded to "7×24 hours" service.
People's Daily Online-Since August, Jiangsu's "12348" legal consultation platform has realized all-round Baidu Encyclopedia-12348.