Until one day, I saw that great anger caused the liver qi to rush up and the blood overflowed with the qi, so it hurt the liver. It suddenly dawned on me that those morbid faces were related to anger.
1、
I hear blindness and urgency in my voice. Knocking on the door kept coming, from one door to another. I hesitated, but I still opened the door and looked around. I saw a man sweating profusely, with the veins standing out on his forehead exposed, bumping into an empty corridor like a headless fly. When he saw me, he came at me like a wave.
A complainant came to the hospital. I am the only one in the administrative office area. In the past six months, he is the first complainant and the first complainant I have received since I started working. I'm a little nervous. An unexpected visitor broke the peace of the weekend. Defense, or confrontation, is my choice. It seems that from the beginning, I was at the disadvantage of confrontation.
I stepped back and asked him politely what had happened. Considering that the Health Bureau recently organized a training meeting to solve medical disputes, perhaps the opportunity to apply what you have learned has arrived. I told myself to be calm and convince others. I thought to myself, I want to send him away smoothly. There are many patients with chronic diseases in township hospitals, and there are few medical disputes on weekdays, which are nothing more than trivial matters, such as poor service attitude, that's all.
"Can you make a decision?" He snapped at me.
"ok." I answered cautiously.
"I want to complain about your lousy hospital!" When he said "rotten", he tried hard, like lifting a big stone to break the glass of the pharmacy toll booth. The doctor behind the glass told him to come to the office if he wanted to complain.
I saw a man breathing heavily, as if he would faint at any moment. Eyebrows droop, nostrils open and lips thin. I clearly saw an angry face and made a judgment in an instant. I know what happened to him. He was angry. In addition, he will say some harsh words, and his voice will be loud and harsh. It is unconscious that the observed object may have excessive behavior.
I quickly agreed, sat down and took out my notebook from the drawer. After I took out my notebook, I slowly took out my pen and scratched it on the white paper to ensure smooth writing. The man is standing, his chest is ups and downs, and every expansion makes people nervous.
For personal safety, maybe I should be more considerate. I put down my notebook and said clearly, "Please sit down."
"I want to complain!" The man once again stressed that his mouth and cheekbones rose.
"Have some tea." I turned to the filing cabinet, rummaged through disposable paper cups and brought thermos flask and old tea.
"Come on." The man said. The man began to swear off and on. Don't be angry when I let him drink water.
I'll sit down and take notes. Date, complainant, recorder and event shall be filled in item by item. Here's the story. An old woman took her daughter-in-law's medical insurance card and prescribed some medicine for her fallen daughter-in-law. The medical staff in the pharmacy strongly rejected her and asked the injured person to come to the hospital in person. Knowing the news from his mother, the man packed his luggage, refused to take a ride, trotted all the way and came to the health center from the village with his wife on his back. I saw his chubby body and thought he was embarrassing himself. He suppressed his anger by punishing himself, hoping that I would give him an exit.
From the perspective of biological research, anger is a threat. I found that the stronger a man is, the easier it is to get angry, the easier it is to get into a fight, and the easier it is to feel unfair treatment. I am the opposite of him. I am a person who is afraid of arguments.
The man said, "He won't let me feel better, and I won't let you feel better."
The man also said, "You must give me a result today. I will never leave until I fire him. "
I said, "I can only be responsible for upward communication. After the investigation, feedback the results within three working days. "
The man took the tea and looked at me with a low eyebrow, but he didn't drink it. He put down his glass and sipped his dry lips.
"No, I must see the result today. Looking for your dean! "
It suddenly occurred to me that not everyone's anger is so easy to calm down. Even such anger began to show some arrogance and irrationality. I told myself never to take a stand. Because a statement means arguing or bowing your head to apologize.
So, the whole morning was deadlocked. I wander from time to time, thinking about countermeasures. Men curse attacks and are aggressive. I smiled and shirked, feeling annoyed and anxious. I can't hold on any longer. A man's anger is a threat. In other words, anger makes him stronger on the one hand.
Finally, I had no choice but to find the boy in the drugstore and explain to him. In other words, I need his apology. It seems to be my weakness to let my colleagues bow their heads and admit their mistakes. Colleagues finally bowed their heads and said sorry. This apology is like untied the knot, and the angry balloon withered instantly. Without the support of anger, the skin gradually relaxes as if nothing had happened. The man's voice began to fade. He won, but the winning posture was not full.
The man's left back slowly withered. I threw the paper cup into the trash can.
2、
One morning a few years ago, there was the sound of an electric drill on the wall. The sound of the electric drill is erratic, and the sound source is erratic, which is really annoying. Maybe there is a new neighbor next door who is assembling furniture. The residents in this community are very mobile. From the beginning of check-in, such electric drill sounds from time to time.
In the afternoon, I heard a knock at the door. I have hardly met visitors. It is a strange neighbor who knocks at the door. Apartment-style houses with deep corridors on the first floor are almost completely unfamiliar to more than a dozen families. The man has a bunch of bodhi in his hand. At first glance, he is a standard Beijinger, who speaks well and kindly, like a baked wheat cake just out of the pot, with a warm air. The man identified himself and said, "This morning, the base station and signal transceiver of the mobile company were installed on the roof."
The sound of the electric drill is perfectly explained. But I'm still a little confused. The man continued to explain: "The base station has radiation. I asked my friends in the mobile company that this thing is dead red blood cells and hair loss, which is particularly harmful to pregnant women and babies. My family just gave birth to a baby last week. " I saw Sister Tang across the hall, and we met several times when the new house was renovated.
Sister Tang said, "You and I are both medical students, and we should know the seriousness of dead red blood cells."
Like a sickle of death hanging over my head, I suddenly got a little scared.
Tang Jie called the property with indignation, and the little girl of the property company hung up under constant and fierce questioning.
Plus me, there are four families in total. Sister Tang said, "Let's go to the property." I just thought I should do something, so I naturally joined the condemnation team. I'm in charge of creating momentum and I'm not good at swearing.
In the property hall, the man said, "If you don't tear it down, I'll go to the roof and cut the wire of the machine into pieces." Sister Tang said: "It is illegal to occupy the roof to build a base station without the consent of the owner."
I stood behind them when they were talking. Although I am anxious, I am not angry. The property promises to dismantle the machine next Monday and turn off the power supply during the period. I believed this answer and went back to the house with peace of mind. But later I learned that on the roof separated by a wall, the machine was still running day and night. Invisible enemies are more terrible than scourges. Ignorance is also terrible. I search for information on the Internet, and the information on the Internet is so confusing that I can't judge whether several machines will hurt me.
At first, I was hopeful that this matter would be solved as soon as possible. Even at work, I still remember to call the property every day to ask about the progress of things. However, I finally lost my patience in prevarication. Those things that are "quickly solved" have not been solved from beginning to end. I climbed to the top of the building and saw the machine's indicator light flashing, and gradually I was a little overwhelmed.
I called the mayor's hotline and I said, "I want to complain!" " "
Maybe I'm not angry enough. I always believe that things will be solved properly. The reason for accepting the complaint is "radiation hazard and pollution", and the operator is polite, careful, professional and thoughtful. I can hear that it is not the first time that he has accepted similar complaints. Within three days, I received a call from the environmental protection department.
On the phone, the environmental protection department explained that all launchers are horizontally outward and have no radiation to the residents in the building. I asked her if she needed to explain and publicize the residents when building related facilities. The staff said that they were only responsible for approving the project. I asked her if she had any relevant test data reports. The staff said that the newly built equipment has not been accepted. I asked her if all the relevant procedures of the construction party were legal and complete. The staff said, please apply in the service hall of the website and receive a reply within a few working days. I said I know everything, so you can't solve anything, but thank you.
In fact, I should be able to understand such a reply. Because in my daily work, I don't just hold the same attitude and do the same thing. I think I have reason to be a little angry. My anger is more like chagrin and becomes a small tombstone. Silent tombstone. This anger is due to our lack of effective methods to solve problems. Sometimes, we are forced to learn barbarism and even solve problems with violence.
Maybe I should turn to Taobao. I also need to buy an instrument to detect radiation. Someone on the Internet said that you can move if you are afraid of radiation. When I kept putting up with this inexplicable threat, I gradually found that I could put up with it.
Looking up in the yard every day, I see the machines on the roof, white and lovely.