Telephone numbers 1 and 12345 are used by consumers to report complaints and are hotlines provided by government departments to consumers to solve unfair incidents. They are based on the principles of fairness and justice.
Call 123 15, and the industrial and commercial department will defend the rights according to the consumer's effect, and then investigate the fault of Taobao merchants, which will have an impact on Taobao APP and merchants, so Taobao Xiaoer is very afraid of consumers calling 123 15.
2. 123 15 was originally the Consumer Protection Bureau, and Tmall Store was a company. If 123 15 can handle reports against such companies, it will have a bad influence on Tmall Mall.
If Taobao/Tmall refuses to provide it, or the information provided is untrue and valid, you can report a complaint to Hangzhou Industry and Commerce. Call the phone number where the seller is located 123 15 to complain and report the seller, or log on to the website of the industrial and commercial bureau where the Taobao/Tmall seller is located to make a complaint and report.
123 15 working guidelines for consumer complaint hotline
1. Establish the idea of serving the people wholeheartedly, and do a good job in protecting consumers' rights and interests with enthusiasm, sincerity and patience, so as to reassure the party and government and satisfy the people.
2. Pay attention to pragmatic and efficient work style, and do a good job in quick consultation and answer, quick acceptance of complaints, quick mediation and investigation, and quick feedback.
3, strict administration according to law, so that conclusive evidence, accurate qualitative, appropriate punishment, legal procedures.
4. Adhere to honest law enforcement and oppose abuse of power for personal gain; Adhere to fair law enforcement and oppose bending the law; Adhere to civilized law enforcement and oppose brutal and rude law enforcement.
5, strictly abide by the confidentiality system, and shall not disclose the contents of complaints and reports to irrelevant personnel.
6 carry forward the spirit of unity and cooperation, closely coordinate the internal and external relations of the system, carry out their duties and cooperate with each other to protect the rights and interests of consumers. When your consumers' rights and interests are damaged, please dial "123 15".
Refer to the above? Baidu Encyclopedia-123 15