After introduction, on September 2 1 day, we signed up for the "Golden Fairy Tale" tour group in Xuchang Branch of Henan Xuchang Zhongyuan International Travel Service. The registration fee is 3,600 yuan for two people, 2,900 yuan for the other two people (travel expenses are self-care), and the child seat fee is13,500 yuan. Money is transferred through WeChat and Alipay.
Expectation and yearning
I saw the movie Hoh Xil many years ago, and I remember a line that said, "You left a footprint in Hoh Xil, which may be the first footprint left by mankind." With longing for Hoh Xil, admiration for the myth of Kunlun and exploration of no-man's land, we have been looking forward to 9 days with great joy, and have seen many travel notes and beautiful pictures. The dream journey is about to begin. ...
If the nightmare is sudden.
The first day: (I came to Zhengzhou from the province on September 30th, and stayed for one night at my own expense), 65438+1 October1,and in the afternoon 15: 30, I set foot on the train for Xining. 18 hour train does not work hard for beautiful scenery!
The next day: 65438+1October 2, the train arrived at Xining Station at 9: 42 am. After leaving the station, the ground pick-up guide took the group on the bus, and the nightmare began. Originally, our trip on June 2nd 10 was Ta 'er Temple and Huzhu Ethnic Village around Xining. Because you have to take an all-night train, it will be easier to visit nearby scenic spots and go to bed early at night, which reflects the humanized arrangement. However, our itinerary has been changed!
On 10 in the morning, the bus departed on 10, and the itinerary was changed to Qinghai Lake and Chaka Salt Lake (we don't know the details at all, and the whole bus didn't sign to confirm the itinerary change). In the afternoon 14: 22, the bus arrived at Qinghai Lake scenic spot, and the whole journey took 4 hours 12 minutes (we stopped at the service area for dinner). The tour of Qinghai Lake/kloc-0 starts at 4: 30, and the tour guide/kloc-0 meets at 6: 30. 16: 50, the bus starts again. The tour guide said that Chaka Salt Lake couldn't catch up that day, so I won't go for the time being. 19: 50, it takes three hours to get to the place to eat. At 20: 30 in the evening, the bus started again, arrived at the hotel at 23: 30, drove for three hours, picked up the luggage and assigned it to the room, and entered the room at 23: 45.
Road section: On the same day, the total ride time is 10 hour, 12 minutes. The only scenic spot, Qinghai Lake, was visited for 2 hours. Some people may think that taking the bus for more than 10 hours is not tiring, but if you think about the premise of taking the train for 18 hours before, you will find that ordinary people can't carry it, but we are not ordinary people, because we really challenged it on June 3, 10. (Accommodation: Delingha)
The third day: 65438+1get on the bus at 7: 50 am on October 3, start from Delingha, arrive at Golmud at noon 12: 20, and start eating. In the afternoon 13: 40, I got on the bus and set off again, ready to go to Sonam Dajie Protection Station in Kunlun Mountain and Hoh Xil. In the afternoon 16: 00, it was dusty, and then it rained a little sleet. After failing to reach an agreement with all the tourists, the tour guide began to return. On the way back, tourists refused to get on the bus because they didn't go to the scenic spot (20 minutes), and finally at 2 1: 650 in the evening. It took 7 hours and 30 minutes by car.
Plate: The itinerary of the day was originally Qinghai Lake and Chaka Salt Lake Scenic Area, but due to the change of the itinerary of the previous day, the itinerary of the day became Kunlun Mountain and Hoh Xil. The original itinerary was to stay in Golmud, but the itinerary changed, resulting in staying in Delingha the day before, so it took 4 hours and 30 minutes to drive that morning. The cumulative distance traveled on that day was 12 hour.
654381October 15: 30, get on the train from 10, take the train 18 hours, 10 hours on October 2, 10 hours on October 3,/
After arriving at the hotel, tourists spontaneously organized rights protection and asked the tour guide to give an explanation. The tour guide said that because of force majeure, they didn't go to Kunlun Mountain and Hoh Xil, but tourists all signed up for this group because other groups could go to the scenic spots of Qinghai Lake. Force majeure is usually earthquake, typhoon, etc. I don't know if sleet counts. On the same day, the staff of Golmud Tourism Bureau also arrived at the hotel site. Twenty or thirty tourists stayed until two o'clock in the morning, but failed to reach an agreement with the travel agency and tour guide. The tourists collectively asked to leave the group. On the day of the incident, the attitude of Henan full-time tour guides and Qinghai ground tour guides was very bad, which led to the escalation of the incident!
The fourth day: 65438+4 10, at 7 o'clock in the morning, tourists defended their rights again in the lobby on the first floor of the hotel. The travel agency agreed to compensate each person for 500 yuan expenses, and more than a dozen guests agreed to get on the bus and continue to join the group. Another dozen guests refused to join the group and demanded a full refund and withdrawal.
The event was delayed until noon 12: 10. The relevant person in charge of Zhengzhou Travel Agency happened to be in Qinghai and rushed to Golmud from Delingha for mediation. In the end, about ten tourists reached an agreement, and the travel agency compensated each person for 1000 yuan and continued to join the group. Finally, four American tourists demanded a full refund and stopped participating in the tour. Because the itinerary was changed and the scenic spots were deleted, the group was sent together without signing a contract.
Event focus
First, change the itinerary at will without the consent of all tourists, and all tourists have not signed to confirm the itinerary change!
Second, after the itinerary was changed, it was impossible to visit Chaka Salt Lake that day. Kunlun Mountain and Hoh Xil were hit by sleet, and they returned halfway, and the scenic spots were deleted. The tourists didn't sign it, and the travel agency said it was force majeure. So I want to ask: 1. If the itinerary has not been changed, the visit to Kunlun Mountain and Hoh Xil should be sunny on June 4th, 10. 2. The scenic spots were cancelled by half. Don't you need to explain and apologize? 3. Change the itinerary and cancel the scenic spots, resulting in a three-day 40-hour drive and a two-hour tour of Qinghai Lake.
Third, the guide's attitude is very bad. The tour guide said that you resorted to the law, but even more swearing when you accompanied the tour guide, you turned a deaf ear to the development of the whole situation.
Fourthly, Yue Xiaoyun, who accompanied the tour guide, didn't have a tour list stamped by the travel agency at all, only one scenic spot, travel itinerary. Asked the name of Zhengzhou Travel Agency, Yue Xiaoyun said it was introduced by a friend, but I don't know yet! I have been away from the group for three days, and I don't know which travel agency group in Zhengzhou. Alas, it wasn't until the morning of June 4th 10 that the tour guide in Guangdong discovered that he was taking a tour group from Zhengzhou Tourism Travel Agency.
Fifthly, on the evening of 3 October, 65438/kloc-0, we realized that the ground agency merged the tour groups on 30 September and 1 day, which led to our itinerary following the tour groups of tourists on 30 September, and the itinerary was completely changed. The purpose of merging tour groups at will is to save some expenses, but who has ever cared about the feelings of tourists and the quality of tourism! Who explained it to the guests? Did all the tourists sign it?
Sixth, Zhengzhou Tourism Travel Agency took a tough attitude to solve the delay, saying that Xuchang Branch of Henan Xuchang Zhongyuan International Travel Service had not paid a penny of tour fee as of June 3 10, and the problem could not be solved. Qinghai Land Agency basically ignored it and let the incident develop. There are guests from Xuchang, Jiaozuo, Zhengzhou and Xinxiang in this group. After collecting the tour fee, Zhengzhou Tourism Travel Agency will send a tour group, and Qinghai Land Agency will take the lead. )
Seventh, we are a tour group reported by Xuchang Branch of Xuchang Zhongyuan International Travel Service. We didn't sign the contract (transfer money to Xing * on WeChat in other places) and didn't make up the contract on the train. Later, we learned that many travel agencies in the same group did not sign contracts.
Eighth, the four of us asked to leave the tour group, Zhengzhou Tourism Travel Agency has agreed to refund, and found that the tour fee is still in Xuchang Branch of Xuchang Zhongyuan International Travel Service. Zhengzhou asked us to negotiate with the travel agency, and we asked for a full refund because the travel agency unilaterally broke the contract, but we didn't have a contract. Alas, the incident was not resolved until 22: 00 on June 4, 65438. We will stay in the hotel for one day.
Ninth, we reported this incident to Henan Tourism Bureau and Xuchang Tourism Bureau. Some related personnel inquired or contacted Xuchang Branch of Xuchang Zhongyuan International Travel Service, but the travel agency was tough and refused to refund again on the grounds of force majeure. Then, why not mention changing the itinerary and deleting the scenic spots without signing the contract?
Innocent, helpless, helpless, no one can be trusted.
Zhengzhou travel agency told us to contact the tour agency, so they stopped asking. The relevant person in charge of Qinghai Land Agency never showed up, and we thought that we could solve it by finding Xuchang Branch of Xuchang Zhongyuan International Travel Service. However, their legal person, Wang Xjing, said that because we voluntarily quit the group, there is no fee, and our request is a full refund. Later, Xing *, the former staff member of Xuchang Branch of Zhongyuan International Travel Service, just learned that he had left his job a few days ago and kept calling us to accuse us of why. Finally, we will deduct 5000 yuan, and we will pay her 13500. She asked my friend to change the visa and said she would pay 500 yuan for it, but she didn't give it. Together, it should be 14000 yuan, and only 9000 yuan will be refunded to us. Can we give in and say that it's no problem to deduct 3000 yuan? We have compromised and want to end this nightmare trip as soon as possible, but Xuchang Zhongyuan International Travel Service Xuchang Branch. (Money paid, people left, alas)
Xuchang Zhongyuan International Travel Service Xuchang Branch, it is understandable to want to make money, whether it can be earned reasonably or not, regardless of Qinghai land agency. Zhengzhou Urban Tourism Travel Agency said that we will solve it ourselves. Xuchang Zhongyuan International Travel Service Xuchang Branch means to deduct 5000 yuan, or you can do it yourself.
We four adults, with two and a half-year-old children, are still stranded in Golmud, Qinghai, and the tour guide has already left! The tourists who compensated 500 yuan and 1000 yuan left! The coordinator of Zhengzhou Tourism Travel Agency has left! The bus is gone! The four of us are stranded in Golmud City, Qinghai Province like "orphans". 10 at 8 pm on June 4, we were forced to sign the agreement. In the afternoon, 10, 12 minutes, RMB 9,000, which was transferred to us by WeChat, asking not to report complaints online.
I didn't expect to leave on September 30th and arrive at1October 4th 10. Almost all the five days were by car!
Unexpectedly, I have only seen one scenic spot so far, Qinghai Lake!
Unexpectedly, we were left in the hotel and had to pay for our own room. I can't book a train ticket back. The ticket is 1800 yuan!
Unexpectedly, our road to safeguarding rights is so difficult that we seem to have made a mistake and been scolded by tour guides and travel agencies. We just want to have fun when we come out to play!
Unexpectedly, in a society ruled by law, with such a sound management mechanism, travel agencies can be so casual and bully customers in such shops!
Unexpectedly, if you don't compromise, sign a settlement agreement, and get no money, you have to go to arbitration and sue (I said it would cost 50 thousand to go to court to protect your legitimate rights and interests), but how many tourists can spend dozens of days or even months running this thing? Can you afford it? !
Unexpectedly, our 1 1 day tour ended before it started!
Unexpectedly, it was said that the children took up the whole seat fee and asked for 500 yuan, but in the end, when we incurred the expenses, the daily fare for each person was 200 yuan, and it took four people two days *** 1600 yuan, but it is worth thinking about, because it took 10 hour by car on June 2,1October 3/kloc-0.
Unexpectedly, when we charge for the rooms booked by the travel agency, each person in 70 yuan charges 140 yuan (150 yuan) every day, and a room costs 280-300 yuan in total.
I didn't expect that before we finished visiting Chaka Salt Lake Scenic Area, we would have to deduct 60 tickets when we left the group, so it is understandable for the group agency to make money by calculating the expenses.
I didn't expect a driver to drive for so long a day after the itinerary was changed. Think about it carefully, money is a thing apart, safety first!
Unexpectedly, because of solving the problem, we were pushed to the forefront of the incident and suffered mental torture, hehe.
We declare that:
1. We didn't issue a complaint about safeguarding rights, and we won't defend rights again. Please rest assured that Xuchang Zhongyuan International Travel Service Xuchang Branch has our commitment!
2. I apologize to Xuchang Branch of Xuchang Zhongyuan International Travel Service! Apologize to Zhengzhou Tourism Travel Agency! Apologize to Qinghai Land Agency! Apologize to Mr. Liu, the ground pick-up, and to Yue Xiaoyun, the tour guide, and accompany him all the way! Apologize to Xing *, the legal person and tour guide of Xuchang Zhongyuan International Travel Service Xuchang Branch! Apologize to Qi *, Zhengzhou Tourism Travel Agency! We were wrong, we also reflected and repented, we made trouble unreasonably, we didn't report to the tour group to play, we didn't listen, and we stayed at home on the eleventh. What's the fun of coming out? ! It's our fault that we didn't compromise and take the initiative to defend our rights! Learn from the painful experience and we will correct it!
I don't know how great a person's potential is until I am desperate. I just found out that I can take a bus for more than ten hours a day. It turns out that I can not get carsick. Haha, I'm so happy to surpass myself, even if I throw up, I have a bag. Now I just found out that we were left in Golmud, Qinghai before signing the declaration of quitting the league. I thought we would die if we didn't join the group, but now we are fine! We can be happy without looking at our faces being scolded.
We can definitely leave Qinghai. We have faith and more confidence.
We still express our deep support for national tourism! Governing a big country is actually right if it cooks small things, adjusts them slowly and regulates them slowly! I believe that the national tourism industry can get better and better! I love my motherland!
6. Special thanks to Golmud Tourism Bureau in Qinghai, a staff member surnamed Xia, who accompanied us before. When he was most helpless, he gave us a glimmer of hope and helped us to coordinate and solve the problem, but his authority was limited. alas ...
Travel, we are serious!
All right, forget it. Let's ask for directions. I hope that friends who read this article can visit Qinghai when they have the opportunity. The natural scenery is really good, and go on road trip will be even better.
I believe that Xuchang Zhongyuan International Travel Service Xuchang Branch is getting better and better. If a horse rides high and short, and no one signs up for the tour, I will still sign up. This is our agreement. Keep your word, we are all good friends, retractor!