1. Strengthen the ability of information collection and analysis and carry out business innovation.
Nowadays, concepts such as "cloud computing" and "big data" are constantly put forward, and scientific decision-making through information and data has become a common decision-making means for leaders of enterprises and institutions at all levels. In the era of empirical decision-making, office secretaries only needed to do daily work. But in the era of scientific decision-making, the main job of office secretary is to assist leaders with knowledge and information and serve employees at all levels. This determines that it is an essential ability for an office secretary to expand the amount of information, optimize the information structure and provide data support for leading scientific decision-making through business innovation. To carry out business innovation with strengthening the ability of information collection and analysis as the main content can be carried out from the following three aspects:
(1) Collect and analyze the internal information of the unit. Internal information includes the opinions and suggestions of internal grass-roots employees and managers at all levels, the information of employees at all levels in the unit, the working attitude and quality of employees, and the problems existing in the unit. Through the collection and analysis of the above information, assist the leaders to solve the internal problems of the unit in time and make internal management improvement and policy adjustment.
(2) Collect and analyze the external information of the unit. External information includes the development of the same industry at home and abroad, the development and launch of new products, and the characteristics of customer groups. With a variety of rich and sound data, clearly describe the external environment and assist leaders in decision-making.
⑶ Collect and analyze relevant national policies and regulations. The guiding role of policies and the normative role of laws play a very significant role in various enterprises and institutions. If the leadership's decision is inconsistent with the relevant national policies and regulations, the final result is bound to be the opposite. Secretaries need to have a high sense of smell and sensitivity, and interpret new principles and policies for leaders in time.
2. Strengthen coordination and organizational capacity and carry out functional innovation.
Coordination and organization ability is an important part of office secretary's work. Among them, the ability of coordination organization is divided into two aspects: internal coordination organization and external coordination organization. Internal coordination organizations include the relationship between the upper and lower levels, the relationship between secretaries and leaders, the relationship between leaders at all levels, and the relationship between functional departments. External coordination organizations include the handling of public relations, the communication between government departments and institutions, and the communication between various enterprises, institutions and social groups.
First of all, there must be both principle and flexibility in coordination and organization. Principle is the degree of flexibility, flexibility is flexibility within the limits of principle, and principle also reacts on principle.
Secondly, when coordinating the organization, we should handle the relationship between the part and the whole and establish the overall concept. Only by establishing the overall concept can we actively put the work in the overall vision, correctly handle the relationship between the part and the whole, and promote the coordinated development of the overall work.
Finally, when coordinating organizations, we should pay attention to our own scope of authority. Office secretaries are authorized to do some things in most cases when coordinating the inside and outside of the organization. Authorization means that leading cadres authorize the affairs within their functions and powers to office secretaries according to the needs of their work. In this case, the office secretarial staff should make clear the way of authorization and the content of the task, whether it belongs to deterministic authorization, flexible authorization or uncertain authorization, and decide the steps and methods of handling affairs according to the way of authorization.
3. Strengthen service awareness and quality, and carry out service innovation.
Office secretarial staff are also people who serve unit leaders and grass-roots employees in terms of work content and responsibilities. This requires office secretaries to carry out service innovation and expand the scope of their own ability innovation. The first is to change thinking, from passive to active, and the second is to change attitude, from rigid to enthusiastic. The third is to be pragmatic and solve practical problems. From the innovation of service mode to the improvement of service quality, we should focus on the central work of enterprises and institutions, and work with leaders at ease and employees' satisfaction as the standard. In terms of service consciousness, we should have the consciousness of active service and advanced service, understand the actual needs and potential needs of the work and their regularity with modern eyes, and actively explore the dynamic adaptability of office secretarial work to the service of leaders and employees.
4, the use of modern theories and tools for technological innovation.
With the continuous strengthening of office automation, informatization and automation operations pose a severe challenge to the overall office environment in China. It is the general trend of today's society to speed up office automation, further improve office facilities, improve office conditions and improve the quality and efficiency of office secretaries. Realizing office automation can promote the reform of office management and assist leaders to realize time management automation. At the same time, office automation can share information more timely and accurately, establish an internal information sharing network, and transmit and feedback information in real time. Office secretarial staff should constantly strengthen the study of professional ability and technical ability, and use modern theory to carry out internal coordination organization and file management; Use modern tools to improve work efficiency and quality.
In short, the ability innovation of office secretaries should be combined with the job responsibilities of the new era and the quality requirements of secretaries, from business innovation to functional innovation, from technological innovation to service innovation, and constantly strengthen the comprehensive ability of office secretaries, and finally realize the transformation of office secretaries from panacea to professionalism to meet the needs of the times.
Expansion: How to improve other abilities of office secretaries?
1, emphasizing morality. If a secretary can't put "virtue" first, even if he has "omniscience", he can't be regarded as a qualified secretary. The secretary does not seek fame or gain, works hard and is willing to be an unsung hero. In particular, the material benefits of being a secretary are far from those of some industries and personnel in society, and the work is often "thankless". Under the complicated and ever-changing situation at home and abroad, a secretary can't do well without the ideological and moral character of "being rich and not obscene, being humble and not arrogant", the political nature of being honest, diligent for the people, struggling hard and spotless, and the work attitude of being patient and hardworking. At the same time, because the secretary's virtue is a supplement to the image of the leader, a reflection of the efficiency of the organization and a reflection of self-cultivation, the secretary is required to be honest, modest and prudent, conscientious, keep secrets strictly, complement each other's advantages and not be jealous of competition.
2, so promising. First of all, we must have a correct role orientation. The secretary has the function of "external brain", which does not mean that he can express his opinions at will, make his own decisions and influence the leaders. The secretary must pay attention to make his words and deeds conform to the role norms, so as to respect the leadership, resolutely carry out the leadership instructions, not blindly follow, and always take it as his important duty to provide valuable decision-making basis and staff suggestions for the leadership. Secondly, we should have the intelligence to understand the intention of leaders. To "participate" in ideas and "seek" in key points, we must accurately understand and grasp the leadership intention. We should be good at sorting out leaders' ideas and plans through indirect or direct means, so that we can "play" correctly according to leaders' intentions without being clever. Grasp the key links in the work with keen observation and form valuable employee opinions after careful consideration. Third, we should have the artistic skills of making suggestions. According to the psychological and behavioral characteristics of leaders, we should choose the appropriate occasion and the best opportunity, cut into key issues, and skillfully express our views or different opinions in euphemistic and implicit language.
3. Be good at book promotion. Being good at writing manuscripts should be the minimum quality requirement of a secretary, and it is also the key to improve the position of a secretary. To improve the quality of secretarial staff's manuscripts in an all-round way, we should pay special attention to "three points": First, practice hard. In terms of learning content, focus on learning policy, theory, business, economy, law, writing, computer and so on. , so as to broaden their knowledge, do know fairly well. At the same time, we should learn in practice, learn in work and improve in summary, so that the written manuscript can be flesh and blood; Learn from the leaders, learn the ideas when the leaders speak and the skills when dealing with problems, so that the ups and downs of the manuscript and the language and working methods of the leaders can achieve "the same frequency * * * vibration"; Learn from colleagues, learn from each other's strengths, and strive to be a "generalist" and a "generalist". The second is to learn from others. On the one hand, secretarial staff are required to learn from all aspects, positive and negative information, absorb the essence and use it for themselves; On the other hand, we should often send secretaries to various places to study and inspect, emancipate our minds, broaden our horizons, and increase our knowledge and talents. The third is hard work. Theoretical study and practical exercise are like two wheels of a car and two wings of a bird, which are indispensable. The process of practice is not only a process of understanding the situation, finding problems and solving contradictions, but also a process of understanding, mastering and applying laws and increasing talents and skills. Therefore, we should combine theory with practice in our work and boldly apply the theoretical knowledge we have learned to practice.