1. Case study method
2. Temperament
Step 3 group
4. Organizational culture
Second, multiple-choice questions (each question 1 point, * * *1point. In another case, choose a correct answer and fill in the brackets after the answer question)
1. What is called the milestone of people's behavior research in the organization ()
A. 1949 scientific seminar held in Chicago, USA
B. Hawthorne experiment
C1965438+management psychology published by Lillian gilbreth in 2004.
D. Taylor's scientific management principles
2. The sum of a person's frequent and stable psychological tendency and non-tendency characteristics is ().
A. Temperament B. Personality
C. Ability D. Personality
3. When a certain behavior appears, give it some mandatory and threatening adverse consequences, with a view to reducing the possibility of such behavior or eliminating it. This strengthening method is ().
A. Punishment B. Strengthening
C. Natural fading D, negative reinforcement
At the end of the year, a company issued an electric fan to every employee. As a result, many employees are very dissatisfied and think that the company has spent money to buy them useless things and occupy space. The reason for this phenomenon is () O.
A. the company has no clear reward and punishment measures. The reward is not timely enough.
C. the company failed to meet the needs of the winners, and the form was changeable. Employees are too picky.
5. It is clearly stipulated in the official documents of the organization that the team members have a fixed establishment, prescribed rights and obligations, and clear responsibilities and division of labor.
A.b. formal groups
C. Group D. Reference group
6. According to the management grid theory, the most effective way of leadership is ().
A. poor type b task type I
C. Club type D. Team type
7. Take a trusting attitude towards subordinates, make plans with them, set goals, improve and check the work. What kind of leadership style is this submission to ()?
A. Autocratic dictatorship B. Moderate dictatorship
C. Consultation D. Participation
8. The design theory to help leaders effectively manage all "changes" in the organization is ().
A. Differentiated-integrated organizational structure B. Project organization design
C. Matrix organizational design D. Free organizational structure
9. From which angle does Aissani divide the organization type ()?
A.b. Members' interests
C. Methods of controlling members D. Number of members
10. Supporters of learning organizations believe that the problems of traditional organizations are caused by their inherent characteristics, mainly ().
A. Division of labor, competition and reaction B. Competition and possession
C. Observation, cooperation and reaction D. Cooperation and possession
Third, multiple-choice questions (2 points for each small question, *** 10. Choose two or more correct answers from the alternative answers and fill in the correct answer question number in the brackets after the question)
1. The duality of organizational behavior comes from ().
A. Duality of management B. Duality of people
C. duality of organization
E. Multi-level
2. The characteristic of human behavior is ().
A. spontaneous B. with a reason
C. purposeful D. persistent
E. changeable
3. The following practices, belong to the natural fading strengthening method ().
A. employees who make mistakes will be recorded.
B. Take an indifferent attitude towards gossipers, so that they will give up this bad behavior because they are bored.
C. give bonuses to employees when they perform well.
D. Close the door to those who treat guests and give gifts
E. give a cold face to people who like to kiss up.
4. The function of interpersonal relationship has ().
A. Generate resultant force B. Form complementarity
C. Incentive function D. Contact feelings
E. Information exchange
5. To sum up, the quality of outstanding leaders in China should include ().
A. Political quality B. Knowledge quality
C. Coordination quality D. Ability and quality
E. Physical and mental quality
Four, true or false questions (first true or false, then correct, 3 points for each small question, 9 points * * *)
1. The bigger the team, the lower the job performance.
2. In an emergency, democratic leadership is the most effective.
3. Organizational structure is to organize individuals and groups to accomplish tasks in a decentralized way.
Five, short answer questions (7 points for each small question, ***28 points)
1. What is the significance of studying career design and development?
2. What are the methods of group decision-making?
3. What principles should be followed in interpersonal communication and how to improve interpersonal communication?
4. How to correctly understand and treat work pressure?
Six, essay questions (15 points)
How to improve the effectiveness of incentives
VII. Case analysis (4 points for each question, *** 12 points)
The contradiction between Mingjuan and Asu
Mingjuan doesn't talk to Sue anymore. Since the first day Mingjuan went to work in Ai Tong Company, she has noticed the indifferent Asu. At first, she thought Sue hated her MBA degree, her rapid promotion in the company, or her ambition. However, Mingjuan was determined to get on well with everyone in the office, so she invited him out for lunch, praised his work whenever possible, and even kept in touch with his son.
However, with the appointment of the marketing director for the Midwest, it all ended. Mingjuan has been obsessed with this position and thinks she has a great chance to get it. She competed with three other managers at her level for the position. Asu is not among the competitors because it has no postgraduate diploma, but its opinions are considered to have great influence at the top. Mingjuan has less qualifications than other competitors, but her department has now become the core department of the company, and the top management has praised her many times. She believes that if Sue makes a good recommendation, she can get the position.
But Ma De was finally promoted to Shaanxi, and Mingjuan was very disappointed. It's bad enough that she didn't get the promotion. What she can't stand is that Mad was chosen. She and Asu once called Ma De "Mr. Hate" because they couldn't stand Ma De's arrogance. Mingjuan felt that Ma De's election was an insult to herself, which made her reflect on her whole career. When rumors confirmed her guess that "Asu has exerted great influence on high-level decision-making", she decided to minimize contact with Asu.
Office relations cooled down for more than a month. Asu soon gave up her efforts to repair the relationship with Mingjuan, and the two began to communicate with each other, using only unsigned diapers. Finally, their boss Wayne couldn't stand the cold war any longer and called them together for a meeting. "We will stay here until you become friends again." Wayne said, "At least I want to know what's wrong with you."
Mingjuan began to deny it. She denied any change in her relationship with Arizona State University. Later, when she saw Wayne's seriousness, she would never give up, so she had to say, "Asu seems to prefer to deal with Mudd." Asu opened his mouth wide in surprise and talked for a long time, but he couldn't say anything.
Wayne told Mingjuan: "It was partly because of Asu's credit that Ma De was safely kicked out. None of you need to try to deal with him in the future." But if you are not satisfied with that promotion, you should know that Sue said a lot of nice things about you and pointed out how bad this department would be if we buried you in the Midwest. If you add dividends, your income will still be as much as that of Ma De. If you continue to do well here, you can run a much better place than the Midwest. "
Mingjuan is embarrassed. She looked up at Asu. Asu shrugged and said, "Would you like some coffee?" While drinking coffee, Mingjuan told Asu what she had thought in the past month and apologized for her unfair attitude. Asu explained to Mingjuan that what she thought was alienation and indifference was actually a kind of awe: when he saw her Excellence and efficiency, he was cautious as a result, fearing that something would get in her way.
The next day, the office returned to normal. But a new agreement has been established: Mingjuan and Asu have a coffee break at ten o'clock every day. Their friendly state relaxes the colleagues who work around them from high tension.
Question:
1. What is the reason for the contradiction between Mingjuan and Asu?
2. Is it feasible for Wayne to solve conflicts as a company leader?
3. What inspiration does this case have on how to deal with interpersonal relationships?
Test paper code: 1070
The final exam of "Open Undergraduate" in the second semester of the 2003-2004 academic year of China Central Radio and TV University.
Answers to organizational behavior questions and grading standards for business administration majors (for reference)
July 2004
I. Explanation of nouns (4 points for each small question, *** 16 points)
1. Key points:
Case study method refers to a long-term continuous investigation of an individual, a group or an organization, so as to study the whole process of its behavior development and change. This research method is also called case study method.
2. Key points of the answer:
Temperament is a dynamic feature of people's psychological activities. Similar to the so-called "temper" and "disposition". It has similar performance in different activities that people participate in, regardless of the content, motivation and purpose of the activities. Temperament is an individual's behavioral characteristic which is related to the characteristics of neural process.
3. Key points of the answer:
Groups are interdependent and interactive dynamic whole. A group in an organization is a collection of two or more people who abide by the same code of conduct, depend on each other emotionally, influence each other ideologically and have the same goal.
4. Key points of the answer:
Organizational culture refers to the sum of * * * common consciousness, values, professional ethics, codes of conduct and norms followed by all members, which are formed through social practice under certain historical conditions.
Second, multiple-choice questions (each choice of a small question is 1 point, *** 10 point, and none, wrong choice or multiple choices are scored)
1.B 2。 B 3。 A 4。 C 5。 B
6.D 7，D 8。 D 9。 C 10。 A
Iii. Multiple choice questions (2 points for each small question, * *10, no choice, wrong choice or less choice)
1.ABD 2。 ABCDE 3。 BDE 4。 ABCDE 5 Abdul
Fourth, the judgment question and the correction question: (The judgment question does not score; If it is necessary to correct mistakes, the correct judgment will be 1 point, and the correction will be 2 points.
3 points for each small question, ***9 points)
1. Answer: Wrong, the group size is appropriate and the work performance is the highest.
2. answer: wrong. In an emergency, authoritarian leadership is the most effective.
3. Answer: No, the organizational structure is to combine the individuals and groups of the organization to complete the task.
5. Short answer questions (7 points for each short answer question, * * * 28 points); Those who fail to answer or miss the key points will be deducted by the reviewer according to the proportion of key points in the question)
1. The main points of the answer;
Studying the design and development of career is of great significance to individuals, organizations and even the whole society. Mainly includes:
(1) is conducive to defining future life goals.
(2) It helps me and the organization to better understand everyone's strength and professional skills.
(3) It is conducive to the organization and myself to formulate targeted training and development plans and encourage self-control of their own future and destiny.
(4) It is helpful for people to make the best use of their talents and avoid wasting human resources.
2. Key points of the answer:
The methods of group decision-making are:
① Brainstorming method
② Delphi method
③ Synonymy (Gordon method)
④ Scheme premise analysis method
⑤ Non-communicative programmed decision-making
3. Key points of the answer:
Interpersonal communication should follow the following principles:
(1) principle of equality;
(2) The principle of reciprocity, in which reciprocity includes material reciprocity, spiritual reciprocity and material and spiritual reciprocity;
(3) the principle of credit;
(4) the principle of compatibility.
In an organization, improving interpersonal relationships must start from both leaders and the masses. The leaders and managers of the organization should actively guide the interpersonal relationship within the group to develop in a positive direction, including creating a good group environment and communication atmosphere, and promoting mutual communication among group members; Establish a reasonable organizational structure and formulate necessary measures; Do a good job in democratic management and improve the relationship between managers and the managed; Using the theory and method of behavioral science, we can cultivate and train the ability of group members to correctly handle interpersonal relationships, do detailed ideological work, and straighten out various relationships between people. Team members should consciously strengthen their self-cultivation, including establishing a correct world outlook; Pay attention to character cultivation; Strengthen self-awareness; Improve interpersonal skills and so on.
4. Key points of the answer:
The consequences of stress are both positive and negative, but usually more negative. The negative impact of stress is mainly manifested in the damage to health and work performance, which is closely related to control ability and personal attitude towards stress.
Work stress exists objectively, but the same stress will have different consequences for different people. A lower-than-average sense of stress helps employees improve their job performance. However, if the stress level is too high or the middle level of stress lasts too long, the performance of employees will be reduced. At this time, managers need to take action. In fact, the influence of stress on employee satisfaction is not direct. Although the pressure below the middle level helps employees improve their performance, they still think this pressure is unpleasant. There are many ways to deal with stress, and generally there are the following measures:
(1) Change behavior through organization to reduce and offset stress.
(2) Reduce and offset the pressure through employees' personal solutions.
Sixth, the essay question (15 points, the theoretical point of view is correct, the argument is sufficient, the logic is clear, and on the basis of answering the main points, combining with the actual situation, it can get full marks; The reviewer can refer to the standard answer and give points as appropriate)
How to improve the effectiveness of incentives
Key points of the answer:
(A) means and methods of incentives
According to the law of positive movement, the basic way to arouse people's enthusiasm is to stimulate and meet legitimate and reasonable needs, improve people's ideological consciousness and create a good incentive environment. This can be achieved in various ways. Commonly used means and methods in practice are:
1. Ideological and political work
Reward and punishment
3. Work design
4. Employee participation in management
5. Training incentives
6. Example motivation
In the actual management of industrial and commercial enterprises, there are various incentive measures. Managers can choose appropriate incentives according to the actual situation of employees, thus mobilizing people's enthusiasm for work.
(b) Requirements for effective incentives
It is an important duty of leaders at all levels to use various incentive theories to stimulate the enthusiasm of organization members, and it is also a necessary prerequisite for achieving organizational goals. In order to make the incentive effective, the following requirements must be met during the incentive process:
1. Reward the expected behavior of the organization.
2. Be good at finding and using differences. 、
3. Grasp the time and intensity of incentives.
Motivation should be based on personal needs.
5. System design incentive strategy system.
Seven, case analysis (12 points, require to answer the basic theoretical points specified in the question, and combine the specific circumstances provided by the case to make appropriate analysis, explanation and explanation. If the theoretical basis is correct and the problem is clearly analyzed, you can give full marks, and the reviewers can refer to the standard answers to give points as appropriate)
Key points of the answer:
1. The conflict between Mingjuan and Asu is caused by the power struggle and the obstacle of information communication.
2. Wayne's method of solving contradictions is feasible. He adopted the strategy of shifting the target, such as setting up Ma De, the conflicter, and promoting the communication between Mingjuan and Asu to coordinate their cognition.
3. To improve interpersonal relationship, we must embody the principle of equality, mutual benefit and compatibility. Let Mingjuan and Asu live in peace, understand each other, tell them that it is more beneficial not to be promoted, and make them believe Wayne's words. This process enlightens us that we should use scientific methods to help subordinates correctly handle interpersonal problems according to the principles of interpersonal communication.