Once the incident came out, it immediately aroused widespread concern. ? On June 22nd, Weibo, the official of Alipay Security Center, responded to this. It happened in May this year. Alipay temporarily restricted Mr. Wang's account, because according to the report information and the platform risk system, if the transaction behavior of the account is abnormal, it is necessary to verify whether it involves online gambling, telecom fraud, false transactions, etc. On the second day after Mr. Wang submitted the supporting materials, the restrictions on the account were lifted. At present, the account is used by Mr. Wang normally.
Beware of risky operation
Alipay Security Center stated in its reply that the transfer-in and transfer-out functions of all users' Alipay and Yu 'ebao accounts are normal under the normal use of accounts. According to the report information and platform risk system, Mr. Yu's account transaction behavior is abnormal, and it is necessary to verify whether it involves online gambling, telecom fraud, illegal investment and wealth management, virtual currency transaction or false transaction. In order to avoid losses caused by criminals using user accounts, Alipay imposed temporary restrictions on Mr. Yu according to relevant national laws and regulations.
After calling Alipay customer service to reflect the problem, Yu Xiansheng uploaded relevant proof materials according to customer service tips. After Alipay and relevant departments verify that relevant risks have been eliminated, the restrictions on Mr. Wang's account will be lifted the day after the materials are submitted (May 24th). Yu Xiansheng's account is working well.
The reporter of China Times also learned from consulting Alipay customer service staff that when Alipay's risk control system finds that some transactions of users are risky, Alipay will restrict some functions of the account. At the same time, users can provide specific and effective vouchers for proof, and if successful, the restrictions can be lifted. The customer service staff said that Yu 'ebao's funds could not be withdrawn, which was a very rare case. When the Alipay account is normal, the user's balance treasure funds will not be affected.
In this public response, Alipay also reminded users that the use of Alipay accounts is standardized, and they should not easily trade with unknown accounts, lend personal accounts to others, and do not make online orders, run points and other operations and virtual currency transactions. These behaviors may be used by criminals to conduct illegal transactions, leading to the disclosure of personal information, affecting account security, and even violating relevant laws and regulations.
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