1, responsible for receiving customer consultation and understanding the basic situation and requirements of customers; 2. Responsible for helping customers to inquire about travel itinerary, travel schedule and other related travel information and give feedback; 3. Check customer information, update and improve it in time to ensure the integrity and accuracy of customer information; 4. Be responsible for timely and accurately placing advance orders for customers according to their needs; 5. Be responsible for providing services such as car rental for customers; 6. Responsible for booking air tickets, hotels and other services for customers;
Customer service is a measure taken before and after providing services to consumers, including pre-sales service and after-sales service. Customer service can be provided by people, such as salesmen or customer representatives, or self-service, such as online service and official website online message, which mainly reflects a value oriented to customer satisfaction.