I have never heard of such a position in the court. The court has judges, assistant judges, clerks and bailiffs. Are you sure you're asking the broker? Operator, customer service. Provide service and consultation to customers by telephone and find potential customers. Attendants belong to the marketing category and solve consultation, maintenance and complaints by telephone. Specifically, it is endless to answer questions while answering the phone. Equivalent to customer service staff, the salary is not high, and the work is hard. Even for posts like China Mobile and China Unicom, the treatment is very general.
I think it's better to find a better job. Responsible for answering telephone calls, answering users' inquiries, replying to emails, handling telephone complaints and summarizing customers' feedback and suggestions. The most important requirement for handling customer calls seriously is to correctly understand customer needs. Constantly update product and service knowledge, keep the ability to update product and service knowledge, master the latest promotion activities of product and service policies, and introduce products and services to customers in an easy-to-understand way.
Dealing with common customer problems can solve common customer problems. Team spirit A good agent with team spirit and cooperation ability should be able to solve problems through cooperation, share information with others, actively help colleagues and enthusiastically help new colleagues. Take self-responsibility for behavior and performance, respect customers, be proud of home, and add grace to colleagues at any time. Show civilized accomplishment, maintain noble moral behavior and standard tolerance, tolerate others, maintain a positive attitude, carry forward team spirit, and pay attention to personal style and dress.