1. House appearance inspection;
2. Public * * * facilities and equipment inspection (the main responsibility shall be the responsibility of the engineering maintenance department);
3. Community environmental sanitation inspection;
4. Accept and handle the complaints of the owners (residents);
5. Recover the property management fee;
6. Organize community cultural activities.
7. If it is a new property takeover, it is necessary to do a good job of takeover acceptance;
8. Learn by doing and attend professional training in property management.
In addition, the different requirements of some companies have been sorted out, which are similar:
Job responsibilities of housing manager
1, under the leadership of the director of the property management department, specifically exercise the functions of management, supervision and coordination of services.
2, responsible for the management of the company's cleaning, greening, public security, maintenance, reception, return visits and other services.
3, a comprehensive grasp of the use of public facilities and equipment in the region.
4. Coordinate the director to send documents related to property management.
5. Attend the regular meeting of the department chaired by the director, summarize the work of the current month and make plans for the next month.
6. Be responsible for finding unqualified service items in the operation, tracking and verifying them, and handling complaints from operators.
7. Collect valuable property information and make suggestions to promote the development of the company's property management.
8. Be responsible for the reception of the company's business households, and be dignified in appearance, kind in attitude, warm and generous, quick in response and steady in handling affairs.
9, responsible for the business households to handle the occupation, occupancy, decoration procedures.
10, according to the regulations on reception and visit, make a good visit registration, notify the relevant leaders or departments in time when making an appointment by telephone, and report to the relevant leaders or departments before making an appointment for reception for sudden visitors.
1 1, responsible for receiving and handling the consultation and complaints of business households, and making regular return visits.
12, responsible for providing business, ticketing and other services for company residents.
13, complete the temporary work assigned by the office.
(1) Assist the director to supervise the service work of the management office, coordinate and patrol the responsible areas, and keep a diary of the internal affairs.
(2) Assist the director to participate in the building completion acceptance and takeover, prepare user information, handle user procedures, accompany users (owners) to see and inspect houses, and manage vacant houses.
(3) Assist the director to handle the user (owner) decoration examination and approval procedures, be responsible for decoration inspection, and handle the decoration acceptance procedures.
(4) Assist the director to organize activities and publicity work within the jurisdiction, actively strengthen communication and contact with users (owners), and conscientiously implement the return visit regulations.
(5) Assist the director to maintain the relationship with the power supply and water supply departments, and cooperate with the neighborhood committees, urban management and police stations to do a good job in family planning, environmental protection standards, and public security joint defense.
(6) Assist the director in weekly inspection, make weekly inspection records, correct and track unqualified services, and strengthen employee training.
(7) Receive users (owners) to visit, do a good job in explaining complainants and violators, and stop, report or handle illegal operations or behaviors in time.
(8) Responsible for the supervision and management of material procurement, warehouse, staff dormitory and canteen.
(9) Responsible for the collection, distribution, collection, filing and storage of as-built documents, user (owner) documents, relevant records and materials.
(10) Complete other tasks assigned by the management office director.
1. The housekeeper is responsible for the overall supervision of the company and its owners, residential buildings, public facilities, public security, transportation, greening, fire fighting and other facilities.
Two, familiar with the national and provincial laws, decrees and policies related to property management and the rules and regulations of the unit. Stick to your post, warmly receive residents and visitors, patiently explain residents' complaints, and ask the leaders for instructions in time. Complaint handling rate 100%.
Proficient in business: familiar with the structure of residential buildings, the arrangement of buildings, the number of units, the number of households, the direction of pipelines, the operation mode of various equipment and the position of switches. The type and number of households and the situation of residents should be well known. Familiar with the relevant housing management regulations, and skillfully use them, responsible for putting forward the management service work plan of the responsible area, and supervising and inspecting the maintenance work everywhere. Put forward opinions on the safety, integrity and beauty of the renovation project of buildings and residents, and make work records to provide staff for leaders to deal with problems.
4. In-depth investigation and study: establish good relations with residents, visit residents regularly to solicit opinions and suggestions, fill in the visit registration form, summarize residents' opinions, and report to the supervisor to ensure that the suggestions are adopted in time and the problems are dealt with in time.
Five, the establishment of a complete housing management files, do a good job of keeping and sorting files, if there are incomplete or lost files, reflect to the superior, and strive to complete.
6. Participate in the house takeover acceptance, be responsible for the management of the house takeover data and keys, and handle the house handover procedures of the owner.
Seven, complete other tasks assigned by the superior.
The housekeeper is responsible for handling all kinds of shutdowns received, giving timely feedback and scheduling relevant personnel to implement them. He integrated various business information processing centers. Its specific responsibilities are:
First, the housekeeper must be familiar with the responsibilities and specialties of all kinds of managers in the residential area management office, and be familiar with the structure of residential buildings, the layout of buildings, the number of units, the situation of owners and tenants, the layout and control scope of all kinds of equipment and equipment.
Second, understand the daily work arrangements and actions of all kinds of personnel in the community management office.
Three, through various communication facilities, timely notify the relevant personnel to deal with related matters.
Four, 24 hours to answer the maintenance hotline, accept customer complaints, timely deployment of personnel to deal with or report to the superior and make records.
Five, do a good job in the handover records of all kinds of house keys, and establish a key management account and an office supplies receiving and dispatching account.
Six, responsible for the superior and foreign telegram receiving and dispatching, registration, circulation, reminders, reply and filing.
Seven, coordinate the contact between maintenance personnel, security and cleaning personnel.
Eight, household decoration or professional and technical personnel need to temporarily isolate the alarm point, should actively cooperate with timely recovery and make records.
Nine, to participate in the management office of the owners and tenants symposium, do a good job of communication, for the owners and tenants to understand and support the management office.
10. Take charge of all kinds of meetings in the management office, including meeting notice, agenda arrangement, venue layout, venue service, keeping meeting minutes, sorting meeting minutes, etc.
Twelve, complete other tasks assigned by the company manager.