front page (of a newspaper)
Beijing huanda automobile refit factory
Issue number:
(2003) Chang Huan Zong Zinuo. 0 1 (controlled)
Compilation of enterprise management system
front page (of a newspaper)
Notice on Printing and Distributing the Compilation of Enterprise Management System (First Edition)
In order to gain a firm foothold in the fierce market competition and develop rapidly, combined with the actual situation of the factory at this stage, the factory should improve the management level, strengthen the basic management work, improve the quality and reduce consumption through strict management, and the factory decided to formulate and issue the Collection of Enterprise Management Systems (the first edition).
1, which requires all departments to seriously organize the study and implementation, and requires all relevant departments and personnel to strictly implement it in the spirit of being highly responsible for the enterprise.
2, each unit can according to this system, combined with their own actual implementation details.
3. If there is a problem with this system, it can be revised by professional departments and implemented after approval.
This system has been implemented since August 1 day, 2003.
Beijing huanda automobile refit factory
June 2002
Directors' responsibilities
In order to strengthen management, reduce material consumption and realize TQCSE, that is, organize production with the fastest time to market (T-Time to Market), the best quality (Q-Quality), the lowest cost (C-Cost), the best service (S-Service) and the cleanest environment (e-environment), the following system is formulated:
1. Under the unified leadership of the head office, the factory implements independent accounting.
2. It consists of production department, technology development department, marketing department, administrative human resources department, quality control department and finance department.
3. The chief financial officer is appointed by the company to supervise the operation, the managers of all departments are directly employed by the company or approved by the factory recruitment report company, and the employees are uniformly employed by the factory.
4. See the attached chart for the organization chart.
5. Formulate the responsibilities and work processes of each department and update them annually according to the development.
6. Coordinate and supervise the work of ministries and commissions, advocate team spirit, eliminate management blind spots and manage cross-responsibility without counting. Ensure a smooth and efficient workflow.
7. Hold a production and operation review meeting every Friday, make detailed meeting minutes, report them to the company leaders, distribute them to all ministries and file them.
8. Establish a complete enterprise technical standard and R&D system, improve the universality and interchangeability of materials and parts, and gradually form an efficient product development and production capacity. The period from new product development to prototype enterprise finalization is controlled within two months.
9, establish a quality assurance system, and gradually realize the product zero defect factory.
10. Establish a human resource management system, reserve human resources, formulate employee training plans, and improve the overall quality of employees.
1 1. Establish effective marketing strategies and systems, improve corporate visibility and establish a good corporate image.
12. Establish a cost control system, gradually realize the production close to zero inventory, and the product cost is 6% lower than that of competitors.
13, effectively control the logistics and capital flow, and reduce the flow cost.
14. Formulate a management system for non-productive expenditures such as business trip, reception and office supplies, and strictly control non-productive expenditures.
15. Strengthen safety education, clarify the safety officers of all departments, conduct regular inspections, enhance employees' safety awareness, and nip accidents in the bud.
Responsibilities of the production department
Management scope of production manager: procurement, warehouse, production team, inspection and equipment.
1. Hold a production dispatch meeting every Monday to summarize, arrange and coordinate production.
2. The production department must establish the post responsibility system, distribution system and working procedures for employees, and constantly improve them.
3. The production department has the right to evaluate its employees. Unqualified employees will be returned to the administrative personnel department. Employees who need to be hired have the right to recommend, and they will be hired by the administrative personnel department after examination.
4. Organize production and distribution according to the labor cost approved by the company. The company only controls the production cycle and total labor cost, and the production department can decide the quantity and distribution of labor force accordingly. Before the 5th day of each month, the production department shall submit the statistical report of the labor cost of the department to the manager of the division for review, and submit it to the finance department, which shall distribute it according to the management procedures.
5. Take over the production tasks of the company and the Division, and jointly determine the process and technical conditions with the R&D department;
5. 1 new model
1) within three days, the production department shall organize the planning, production, procurement and warehouse personnel of the department, formulate the material quota, material preparation list, production operation plan and labor cost, and submit them to the company and the Division for approval;
2) Within one week, the materials shall be put into the factory and put into storage according to the production operation plan, and all materials shall be put into storage within fifteen days;
3) Within ten days, the tooling and fixtures are ready for production according to the production operation plan;
5.2 Model car: complete the production preparation within three days and put into production according to the quota approved by the company;
6, equipment management, establish equipment account, equipment card, clear users, listed for use.
6. 1 Every time the equipment is maintained, the equipment card must have detailed maintenance records, including maintenance personnel, equipment users, reasons, maintenance contents, replaced parts, accuracy and changes of the equipment before and after maintenance, which shall be confirmed and signed by the management of the production department;
6.2 According to the equipment requirements, users should maintain the equipment regularly, and the production department should check and verify it regularly;
6.3 Equipment instructions and random data shall be kept. Borrowing and returning must be registered, and the period cannot exceed 2 days;
8. Establish a warehouse management system and constantly improve it;
8. 1 Inventory cannot be greater than 20% of WIP quota of the current month;
8.2 All kinds of accounts are complete and the records are clear and complete;
8.3 Cooperate with the financial inventory on June 1-3 every month, and bind and file the picking list, receipt list and product delivery list of the warehouse in that month;
Warehouse management system
The work and management scope of the warehouse includes: work card measuring tools, all kinds of raw materials, purchased parts, outsourced parts, finished products that have been put in storage but not out of storage, recycling all kinds of recyclable scraps, preparing materials according to work number and feeding them to the work station.
1, establish and improve the account according to the number, and fill in the daily material records carefully and truthfully;
2. Establish a personal collection account;
3. The materials in the warehouse should be classified and packed in cards, and placed neatly and orderly;
4. Raw materials shall be put into storage under the following conditions, otherwise they shall not be put into storage:
① Purchase requisition;
(2) A clear and complete receipt filled in by the buyer and signed by the purchasing department;
③ The product identification is clear and the quantity is correct;
5. Outbound
(1) According to the job number and the material preparation plan of the production department, check whether the picking list is correct or not, and whether it exceeds the planned quantity. Only the supplementary plan of the production department can issue materials for the part exceeding the plan;
(2) The finished product is delivered out of the warehouse, and the sales department will open the product delivery order, and after it is verified, it will be delivered out of the warehouse;
6. Work card measuring tools shall be old and new;
7. Prepare materials in strict accordance with the job number and the material preparation plan of the production department, and feed them to each station in time according to the picking list;
8, all kinds of scraps, timely recovery, unified stacking, accounting;
9. Finished products shall be put into storage under the following conditions, and irresponsible finished products shall not be put into storage:
(1) The production department fills in the receipt document;
② Complete vehicle and its accessories (accessories);
(3) In conjunction with the inspection, if there is no problem, the inspector will sign it;
10,2000 yuan or more, belonging to fixed assets, recorded in the fixed assets account;
1 1. Within one hour of going to work every day, the materials of the previous day will be distributed, and the requisition department will keep a copy and return it to the requisition department, and the finance department will send it to the finance department. The receipt of the previous day, the purchase is returned to the buyer, and the finance is sent to the finance. The previous day's product outbound order, sales belong to sales, and finance is sent to finance;
12, cooperate with financial inventory on 1-3 every month;
13. Non-warehouse staff are not allowed to enter the warehouse without special reasons;
14. The warehouse shall compensate for discrepancies and shortages in the accounts;
Material requisition and management system
The picking list is filled in by the picking department and handed over to the production team for picking in the warehouse. The delivery system and procedures are as follows:
1, equipment and * * * appliances are brought out by the team leader according to the arrangement of the production department, and the team leader at work has a personal account. Malicious man-made damage, resulting in losses, the responsible person is clear, the responsible person pays compensation, and the team pays equal compensation;
2, personal employment permit measuring tool, with the consent of the production department, by the individual recipients, personal conceit, malicious man-made damage, by the individual compensation;
3, work card measuring tool, strictly implement the old and new, otherwise will not be used, find out the reason, before use;
4. Raw materials for production, purchased parts and outsourced parts shall be filled in by the production department according to the production preparation plan and process number, and delivered to the production team for picking in the warehouse.
5. When the company issues personal articles and office articles, the administrative personnel department will issue a requisition form, which will be collected by the individual and put in the personal account. In case of malicious man-made damage, personal compensation;
Job number assembly
Job number is the basis for organizing production, making production statistics, verifying costs and distributing labor fees. Therefore, the numbering rules are formulated as follows:
1, working number compilation rules:
1. 1 year: for example, 02 in 2002;
1.2 product variety code:
JY car ZX dump truck
PB flat XC boxcar
GC tanker SS telescopic car
1.3 production batch: if the first batch is 001;
2, temporary operation and outsourcing processing job number compilation rules:
2. 1 code: If the temporary operation is temporary, connect external processing;
2.2 years: 02, 2002;
2.3 First serial number: 001;
3. Small parts and production urgent parts can be produced first, and then the job number can be supplemented intensively, but the time cannot exceed one week;
Material procurement system
All outsourcing business of the Division shall be handled by centralized procurement. In order to ensure production, control material inventory, reduce capital backlog and strengthen procurement management, this working system is specially formulated.
1. Establish the material price list (to be filled in every year and every month), and draw the price trend chart of main materials every month.
2. Establish a supplier file with the following contents:
2. 1 company name and detailed address;
2.2 Copy of business license and tax registration certificate;
2.3 Name, telephone number and fax number of the contact person;
2.4 Description of product variety, quality, price and product series;
3. Monthly supplier evaluation and supply sequencing;
3. 1 Develop at least three suppliers for each variety (except special materials);
3.2 The evaluation is divided into three grades: A, B and C.. The evaluation content includes supply mode, price, payment mode, quality, supply capacity and supply speed, preferably Grade A, etc.
3.3 A is the preferred supplier of materials in the current month, and B and C are the standby suppliers;
3.4 The supplier who has been rated as Grade C for three consecutive months and has supply shall be deleted from the supplier list and find another supplier;
4. Procurement procedures
4. 1 The user department submits the purchase order;
4.2 The warehouse confirms that there is no inventory or it is lower than the minimum inventory;
4.3 department heads sign and agree;
4.4 Buyer's price search;
4.5 Verification by department manager;
4.6 The Chief Financial Officer shall review and sign for approval;
4.7 Approved by the General Manager;
4.8 The buyer retrieves the purchase requisition from the financial strength, the red joint guarantee exists in the finance, and the blue joint guarantee returns to the purchasing department for purchase;
4.9 The buyer should fill in the receipt document, sign it after inspection by the user department, and check whether the warehouse receives the goods correctly.
4. 10 The buyer submits the receipt and purchase requisition to the general manager for approval after financial review, and goes through the reimbursement or payment procedures;
5. Once the following situations are found, the buyer will be dismissed immediately:
5. 1 accept kickbacks;
5.2 It is higher than the market price for no reason, and the reason cannot be explained;
5.3 shoddy;
5.4 Work mistakes, resulting in losses of more than 5,000 yuan;
Responsibilities of the purchasing manager
1, responsible to the general manager and fully responsible for the work of the purchasing department, to ensure that all kinds of materials, outsourced parts, outsourced parts and repaired parts needed for production are in place in time to meet the production needs.
2. Responsible for the management of the purchasing department. Do a good job in supplier evaluation and investigation, price comparison, pricing, contract signing, procurement, arrival and quality control of the company's production materials and maintenance materials. Ensure quality and reduce cost.
3. Do a good job in market research, collect information related to the company's procurement, and find out the laws of the material market.
4. Be responsible for formulating the company's procurement management rules and regulations, organizing implementation and continuous improvement.
5. Be responsible for the overall quality management of the purchasing department and the quality of all purchased materials.
6. Responsible for coordinating the business relationship between the purchasing department and various departments of the company.
7. Responsible for organizing procurement business, reducing procurement costs, controlling procurement funds and expenses, and strengthening business supervision of this department.
8. Strengthen the education and management of employees in this department, and constantly improve the quality of employees.
Buyer's responsibility
1, under the leadership of the purchasing manager, according to the purchase requisition of the production department, the selection and quality control requirements of the technical development department and the quality control department, and in accordance with the purchasing procedures.
2. Be familiar with the use and performance of the purchased materials and take full responsibility for the quality of the purchased materials.
3. After the materials are purchased back to the company, fill in the receipt form, and cooperate with the inspection and warehouse to handle the material warehousing procedures.
4. Responsible for financial reconciliation.
5, responsible for purchasing materials in a timely, appropriate and appropriate price, to ensure the production schedule.
6. Be responsible for investigating the production capacity, technical level and relevant information of suppliers and providing relevant information.
7. Evaluate suppliers regularly.
Marketing management system
Marketing management scope: marketing strategy planning, market information collection, market forecasting, market cultivation, competitor data collection, corporate public image, product sales, after-sales service and key customer service.
1. Establish the post responsibility system and working procedures of employees in this department, and constantly improve them.
2. Marketing expenses and employees' salaries are proposed according to 2% of sales revenue, and financial statements are kept separately. After being examined and approved by the general manager, expenses can be handled according to financial management requirements.
3. Formulate and implement corporate marketing strategies, establish a good corporate image, establish a good and stable customer relationship, and make dynamic adjustments according to market changes.
4. Collect market information and file it.
5. Make market forecast according to the national industrial policy and market information.
6. Collect competitors' information:
① Marketing mode and after-sales service mode;
② production capacity;
③ Product model, technical parameters and pictures;
④ Product features, advantages and disadvantages, and customer feedback;
⑤ Major customers and customer demand ability;
6. Market share;
7. Create a sales file:
① Company name, detailed address, contact person and telephone number;
② Number, model, age and manufacturer of vehicles;
(3) Evaluation of semi-trailers used by vehicles from different manufacturers and requirements for vehicles when buying a car;
(4) Purchase the detailed information of the semi-trailer transported by the company's vehicles;
⑤ Business scope and operation;
⑥ Whether there are special social relations;
8. Establish after-sales service and return visit system;
(1) service personnel dress neatly, don't smoke, don't drink, don't eat customers' meals, don't arrange accommodation for customers, and don't make unreasonable demands on customers. After the service, clean up the vehicles and the site;
(2) after-sales service, within 500 kilometers from the date of customer request, and arrive on the same day; 500- 1000 km and arrive the next day; 1000 kilometers away, three days to arrive;
(3) Use the car for customers in January, pay a return visit for the first time, and pay a return visit for two months, and make detailed records. If it is impossible to pay a return visit by telephone for the first time or for special reasons, you should ask the department manager for instructions and record it.
9. Make product publicity materials and do a good job in publicity and market cultivation.
10. Establish a key customer service system and provide characteristic and high-quality services.
Standardized management
1, bicycle material cost, production plan and operation number are issued by the factory department, and the production department organizes production according to the production plan and operation number.
2. After receiving the production instruction, the production department
1) While arranging production, issue the job number to all departments and teams in the production department, which is convenient for quality control, cost accounting, labor cost accounting and procurement control.
2) The work number must be marked on the purchase requisition, man-hour list, inspection record, receipt document and issue document. If there is no job number, the relevant departments will not handle the relevant procedures. Otherwise, the responsible persons of relevant departments and departments will be punished according to the Employee Punishment Regulations.
3. The total bicycle service fee shall be approved by the factory department.
1) The production department divides the quota of each process according to the total amount.
2) Report to the Administrative Human Resources and Finance Department for future reference.
4, labor payment procedures:
1) On June 5438+0-5, every month, the production department will make statistics on the labor cost of last month, and fill in the report on the labor cost of workers signed by the production manager last month (with a complete work order signed by the production, inspection and workers).
2) Report to the manager of administrative human resources department for review.
3) Financial review
4) General Manager's approval
5) The Finance Department issues service fees.
5, sporadic processing, working hours
1 below) 100 yuan/piece, approved by the production department, but the total monthly amount cannot exceed 2000 yuan.
2) If the price exceeds 65,438+000 yuan/piece, it will be approved and issued by the administrative human resources department, and will be filed by the administrative human resources department and the finance department for future reference.
7. The procurement of materials must be handled according to the requisition procedure, and the procurement shall be implemented after the requisition procedure is fulfilled. Otherwise, it shall be punished according to the Regulations on Staff Punishment.
Responsibilities of manager of quality control department
1, responsible for the overall work of the quality control department to ensure the completion of the annual quality objectives of the department.
2, responsible for the preparation of inspection procedures, and organize the quality control and management of the whole process from raw materials entering the factory to product molding according to the requirements of the procedures.
3. Be responsible for the management of measuring instruments in the whole company.
4. Be responsible for the preparation and implementation of the company-wide management review plan; Prepare the company's annual quality system audit plan and organize its implementation.
5, responsible for the layout and inspection of the inspector's key work, and assess the quality of their work.
6, responsible for organizing the professional knowledge training of employees in this department, and to assess it.
7. Be responsible for the management of the company's quality objectives, make statistical analysis on the completion of product quality indicators, and deal with the quality problems of daily and after-sales feedback.
8. Organize regular quality spot checks and take timely measures for the problems found in the spot checks. Organize correction and prevention. Verify the implementation of corrective and preventive measures. Organize quality analysis meeting.
9, responsible for the management of unqualified.
10, complete the task assigned by the general manager.
Inspector's responsibility
1, responsible for the quality control of the whole process of product formation, and handling daily quality problems according to the requirements of program documents.
2. Be responsible for formulating the control contents of key working procedures, and be responsible for the quality of finished products transferred out or put into storage.
3, responsible for the preparation of inspection procedures.
4, responsible for the collection and sorting of quality records of the competent department. Ensure that the form is accurate and traceable. Go through the filing formalities on time every month.
5. Be responsible for counting the first inspection qualification rate of products.
6. Responsible for the management of inspection status identification.
7. According to the actual production and the requirements of improving product quality, put forward reasonable suggestions and improvement measures for unreasonable process in time.
8, complete the work assigned by the competent leadership.
Quality analysis conference system
In order to continuously improve quality management and product quality, the factory has established a quality analysis meeting system. Quality analysis meeting is a two-level regular meeting system, factory quality analysis meeting and production department quality analysis meeting.
First, the factory quality analysis meeting
1, meeting organization and meeting time
The meeting was organized by the Technology Development Department. Held once a month, if necessary, can increase the number. Generally, meetings are held around the 20th of each month, and urgent matters are held at any time.
2. Meeting contents
(1) The meeting discussed the monthly quality analysis report and corrective and preventive measures proposed by the Quality Control Department.
(2) Discuss the problems, causes, lessons and improvement measures of product quality and make resolutions.
(3) Each department reports the implementation of the decisions made at the last meeting.
(4) The Quality Control Department shall draft the minutes of the quality analysis meeting and send them to relevant departments after the meeting.
3. Participants
Factory director, manager of technology development department, director of quality control department, head of production department and relevant personnel of production department, heads of relevant departments and other relevant personnel.
4. Mediator
Manager of technical development department
Second, the production department quality analysis meeting
1, meeting organization and meeting time
The technicians in the production department are responsible for organizing meetings twice a month, and the number of meetings can be increased if necessary. The meeting time can be arranged according to the actual situation.
2. Meeting contents
(1) Learn and implement the decisions of the factory quality analysis meeting.
(2) Solve the quality problems in production.
(3) Each group should report on the implementation of the decisions made at the last meeting.
(4) Analyze the existing and potential quality problems and put forward corrective and preventive measures.
3. Participants
Production manager, production related managers and team leaders.
4. Mediator
Production technician
R&D management system
The work scope of R&D department is: product development, production technology, standardization, information collection and technical book management.
1. Establish the post responsibility system and working procedures of employees in this department, and constantly improve them.
2. Formulate the technical conditions of enterprises and various products, and check and accept the technical conditions.
3. According to the requirements of the company and customers, prepare the project proposal, submit it to the company for approval, develop or modify the design, and finish it on time.
4. Organize the trial production and final appraisal of new products and modified products. The information is complete and the product meets the design requirements.
5. Formulate the process documents of products, complete the design of product fixture, and guide to solve the process problems existing in production.
6. Establish reference room, formulate data management system, and constantly improve it. The reference room shall be managed by a special person. If it is lost, the responsible person shall bear the responsibility or compensation; otherwise, the manager shall bear the responsibility or compensation. Strictly implement the graded lending system, which is divided into three levels, as follows:
① Class A: confidential, which shall be signed by the manager of the Division when borrowing, and shall not be taken out of the reference room, copied or duplicated, and the general manager shall give instructions in special circumstances.
② Level B: Secret level, technicians can borrow it, but they can't take it out of the reference room, and they can't copy or copy disks. Special circumstances require instructions from the department manager. ,
③ Grade C: Ordinary grade, and the borrowing time cannot exceed 6 days.
7. Collect all kinds of technical information in the same industry, and if conditions permit, collect the latest foreign technical information and keep it on file.
8. Collect the standards, regulations and policies of relevant state departments on special purpose vehicles and file them.
9, understand the latest processing technology and equipment in the industry, file preservation.
10, collect all kinds of dynamic data of purchased parts needed for product selection and design, and archive them.
1 1. Buy all kinds of technical books needed by this enterprise and file them.
12. Establish a system of regular customer return visits to learn about the use of products and existing problems, and keep them on file.
13, forecast the market demand, put forward the 5- 10 enterprise development direction forecast report, and revise it once every six months to help enterprises avoid making mistakes in development direction decision and avoiding product design and selection from leaving the market.
14. According to the market demand, no less than 4 new models will be launched every year.