Conversation is our common communication work, and how to improve the quality of conversation directly affects our actual performance. Telemarketing can save our time and energy, improve work efficiency and shorten the transaction cycle, so telemarketing is very important to us. Let's start from improving the quality of the telephone now.
Matters needing attention when making a phone call
How to better communicate with customers on the phone?
1, like customers
Everyone likes to be praised by others. After being praised, customers must be very happy, which helps us guide customers and further communicate. “g； m9 c，F！ United States of America
Step 2 suspend
Speak slowly. Give customers a break after each sentence. When you finish it in one breath, the effect is very poor, because the customer can't remember what we are talking about at all.
Step 3 listen carefully
If we are interrupted by the customer when explaining to the customer, it means that the customer is very interested in our topic. At this time, we should listen carefully to understand the real thoughts of customers and lay the foundation for our subsequent transactions.
4. Repeat what the other person said. If some important words of customers are properly repeated, on the one hand, it is easy to ring the bell with customers, on the other hand, it can ensure the accuracy and authenticity of important information.
Repeat his name. The feeling of being valued is what every customer wants, and it is repeated appropriately. It's usually best to shout at a lady? Sister s? , the older shout? Aunt s? , the man shouted? Brother s? , the older shout? Uncle s? In order to close the distance with customers.
6. Take care of your heart. The trust of customers depends on everyone's sincerity. So, take care of your heart, treat each other sincerely, and consider the problem for him from the customer's point of view. Customers will trust you and be willing to deal with you. In the end, he will be willing to buy or sell a house in your store to achieve our final sales result.
How to start?
Be fully prepared before you start calling.
1, before calling
Prepare the paper and pen to record the employment (this is the most basic requirement, it is best to prepare a customer demand book of your own, record the situation of each pursuit in detail, and lay the foundation for subsequent transactions).
2. Prepare what you want to feedback or communicate before calling.
Seller: the seller's psychological bottom price, payment method, and whether to approve the loan. In addition, understanding the temper and personality of some homeowners is more conducive to establishing a closer relationship with them. Talking to people, what the hell? )。
Buyer: Prepare two sets of qualified housing materials (preferably with obvious differences), and ask the customer about the time of viewing the house, the customer's ability to pay, whether a loan is needed, whether a decision can be made, etc.
3. Prepare polite expressions before calling, which reflects our company's professional service level and is more convenient for us to communicate with customers. Generally there are:? This is Xiao Li from a store in 1+2. Excuse me. Can you talk now? Such kind words, in fact, no matter which service industry, customers mainly choose a sincere and satisfactory service.
4. Before making a phone call, prepare the relevant information of buyers and sellers' customers. It is necessary to know more about the specific situation of the owners and customers, such as: home address, number of family members, where to work and status in the family, economic strength, customer's personality, etc. To promote the relationship with customers and increase their trust in us. But when you speak, you must master the scale, and you must not let customers feel that we are exposing their personal privacy.
How to vividly reflect the value of housing when recommending housing to customers on the phone
1, reflecting the value of the house requires comparison method, and only through comparison can the selling points and advantages of the house be analyzed.
2. Describe the house and surrounding environment, etc.
When you make a phone call, you should not only introduce the house, but also introduce the surrounding environment of the community where the house is located, the surrounding facilities, schools, hospitals, shopping places and other living facilities. Let the house be three-dimensional, which is more conducive to arousing customers' interest in seeing the house. )
3. Reflect the uniqueness of the recommended houses.
Finding the selling point of the housing, coupled with our encouragement and flicker, shows that the supply of high-quality housing is in short supply, and customers should have no problem looking at the house.
If the customer has any questions, answer them well.
Think ahead of time about the questions that customers may ask. We have prepared it in advance if the customer requests it. So, at that time, when we deal with customers, we will be very confident and comfortable, and this will be half the battle.
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