12333 intelligent service system, through the organic integration of 12333 telephone consultation center knowledge base and the massive information resources of the municipal human resources and social security bureau portal website, emphasizes the man-machine interactive dialogue service mode, and realizes the innovation of online consultation form and interactive process of the website.
12345, a non-emergency rescue service system, is used to help the applicant solve the difficulties and problems encountered in life and production. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinion.
12333 development direction:
1, relying on the key technology research and major applied science and technology projects of labor and social security service business and information technology system, * * * formulate standards and specifications including service facilities, service terms, business processes, knowledge base, etc. To guide the construction of local telephone consultation service center;
2. Concentrate on the publicity of telephone consultation service, determine the unified logo, cultivate the concept and habit of 12333 on human resources and social security among the public, and make 12333 a household name;
3. Gradually establish a telephone and SMS incoming exchange platform and a ministerial-level telephone consultation service knowledge base. All localities * * * participate in the maintenance and use, realize the unification of standards, share resources * * *, and promote the interconnection and business cooperation of telephone consultation service centers around the country;
4. Further open new service channels such as SMS, study and formulate the application of SMS in the telephone consultation service center of human resources and social security in combination with local exploration and practice, give full play to the flexible and fast characteristics of SMS, and deliver the service directly to the people;
5. Establish a regular exchange mechanism for local telephone consultation service departments, including technical exchange, training and observation. , timely sum up the experience of telephone consultation service center system construction and service in various places, and promote the development of national telephone consultation service centers by setting a model.
The former is only a telephone service system, and the latter is a government service hotline, so there is still a big difference and the handling is different.
People's Republic of China (PRC) Consumer Protection Law Article 32 A consumer association shall perform the following duties:
(1) Providing consumer information and consulting services to consumers;
(two) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(three) reflect, inquire and make suggestions to the relevant administrative departments on issues related to the legitimate rights and interests of consumers;
(4) Accepting consumer complaints, and investigating and mediating the complaints;
(five) complaints involving the quality of goods and services, you can apply to the appraisal department for appraisal, and the appraisal department shall inform the appraisal conclusion;
(six) to support the injured consumers to file a lawsuit against the acts that harm the legitimate rights and interests of consumers;
(seven) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall support consumer associations in performing their functions.