What can 12338 solve?

Call the women's rights hotline 12338 to complain, and the staff will provide effective shelter for the help seekers in time. At the same time, psychological counseling will be given to the injured according to their family situation, structure and causes of domestic violence. , so as to alleviate the psychological pressure and family conflicts, and avoid greater injuries and vicious incidents. "12338" public service hotline for women's rights protection is a national unified number and standard hotline for women's rights protection set up by the All-China Women's Federation, which mainly provides legal, marriage, family, psychological and educational consultation for women and children and accepts complaints about women and children's infringement cases. Victims of domestic violence, their legal representatives and close relatives may report or seek help from the injurer or the unit to which the victim belongs, residents' committees, villagers' committees, women's federations, etc. , you can also report to the public security organ or bring a lawsuit to the people's court according to law.

I. Functions of 12338 Hotline

The Legal Help Center mainly relies on the two national unified hotline numbers of the All-China Women's Federation's Women's Rights Protection Hotline "12338" and the All-China Women's Federation's Mary Kay Domestic Violence Hotline "198" to provide professional, standardized and authoritative hotline consultation services, and regularly organizes and invites experts and scholars in legal, social and psychological fields to carry out consultation in different forms and with different themes.

According to the needs of women and children, 2-4 expert interviews are conducted every month, including marriage and family adjustment, psychology, policy and law. In addition, the establishment of women's rights protection service websites, the use of network resources, publicize the laws, regulations, policies about women and children at home and abroad and the trend of women's movements in various countries, unblock women's complaint channels, provide psychological, legal and policy advice and help information, and timely announce, discuss and provide social assistance and relief to cases that infringe on women's and children's rights and interests, thus forming a multi-angle system and strengthening the work of women's and children's rights protection in the whole society.

Second, 12338 hotline related knowledge

"12338" public service hotline for women's rights protection is a national unified number and standard hotline for women's rights protection set up by the All-China Women's Federation, which mainly provides legal, marriage, family, psychological and educational consultation for women and children and accepts complaints about women and children's infringement cases.

Legal basis:

Domestic Violence Act of People's Republic of China (PRC)

Article 13

Victims of domestic violence, their legal representatives and close relatives can complain, reflect or ask for help to the units where the perpetrators or victims work, residents' committees, villagers' committees, women's federations and other units. After receiving complaints, reflections or help from domestic violence, the relevant units shall give help and treatment. Victims of domestic violence, their legal representatives and close relatives may also report to the public security organs or bring a lawsuit to the people's court according to law.