1. Contact the high-speed rail customer service: You can call the high-speed rail customer service hotline to inquire about the latest operation and outage time of the high-speed rail, and ask about refund or change.
2. Online inquiry: You can log on to official website or related travel booking websites to inquire about the operation and outage time of high-speed rail, so as to know in time and take corresponding measures.
3. Adjust the itinerary: If the high-speed rail stops, you can consider adjusting the itinerary, choosing other means of transportation or temporarily changing the travel plan. When adjusting the itinerary, you should inform travel agencies, hotels and other related service providers in time to avoid unnecessary losses.
4. Refund: Passengers who buy tickets for stopped trains can apply for refund within 30 days (including the day) with their tickets, and no refund fee is charged. Passengers who have purchased tickets online but have not exchanged paper tickets can apply for refund at 12306 website or any station. Passengers who have purchased or exchanged paper tickets can go to the refund window of any station with paper tickets for refund.
I hope the above information can help you.