According to the system broadcast, press 0 and then press 0 to transfer to manual customer service. Sometimes the manual customer service may be busy and can't get through, so you need to try several times or call at the wrong peak. After the test, please press 1 to broadcast broadband through the system, and press 1 to enter the manual customer service. This way of dialing the manual customer service hotline is easier to connect.
Playing manual customer service is mainly to solve some intractable diseases. If you just want to check the traffic fee and handle operations such as refueling package, it is recommended to download the telecom app-telecom business hall on your mobile phone.
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Matters needing attention in telecom manual customer service:
According to different regions, or different versions of languages appear, for example, in first-tier cities, there will be choices of Mandarin and English, for example, in Shenzhen, Guangdong, there will be choices of Mandarin and Cantonese, and users can choose a language to communicate according to their own regions.
After entering the manual customer service, you need to choose the service business. If it has nothing to do with the purchase business, just enter 2 directly.
After confirming the service business, enter the telecom mobile phone number for confirmation. This is to let the human customer service save the contact information so as not to leak it out.
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