General social work is a kind of unpaid service or public welfare work that is carried out outside of one's own job. This kind of social work is relative to one's own work and can be called ordinary social work. So what are the basic skills of social worker casework? Let's find out!
1. talks
(1) Type of case lecture. Including relationship building talks, information gathering talks, diagnosis talks, treatment talks and general consultation talks.
(2) The arrangement of case lectures. It includes three tasks: the preparation of case lectures, the arrangement of case lectures, and the connection between inside and outside the lectures.
(3) skills of case presentation
① Supportive skills: A series of skills that social workers use oral and body language to make clients feel understood and accepted. It mainly includes concentration, listening, empathy and encouragement.
② Guidance skills: A series of skills that social workers actively guide clients to explore past experiences. Include clarification, emphasis and summary.
③ Influence skills: It is a series of skills that social workers provide necessary information or suggestions for clients, so that clients can adopt different understanding and solutions.
Including: providing information, self-disclosure, suggestions, advice and confrontation.
record
(1) Case recording method. Including written records, audio recordings and video recordings.
(2) Requirements for medical records. Including: the basic format requirements of case records; Present and past; Facts and inferences.
(3) The role of medical records. It can be used for follow-up service, social worker evaluation, referral basis, institution evaluation basis and future research reference.
gather information
(1) Use of talks. Including: self-presentation, answering methods.
(2) Application of questionnaire. Questionnaire includes: structured questionnaire and unstructured questionnaire.
(3) Application of observation. Including: participating in observation and not participating in observation.
(4) Use of existing data. Including: documentary records, physical objects.
4. Planning scheme
(1) The goal is clear and realistic. Requirements for setting service objectives: observable, measurable and positive.
(2) The scope of service objects is clear. We should adhere to the principle of taking customers as the center, taking important people around customers as participants and taking other important people as supporters.
(3) The strategy is reasonable. Including the consistency between service strategies and service objectives, and the coordination between service strategies.
estimate
(1) Use the evaluation type correctly.
① Choose different types of assessment according to different assessment tasks.
② Comprehensive use of different types of assessment.
(2) Rational use of evaluation methods.
① Combination of behavioral assessment, questionnaire assessment and psychological measurement.
② Combination of questionnaire evaluation and psychological measurement.
(3) Encourage customers to actively participate.
(1) and service target * * * business evaluation.
② Let customers lead the evaluation.
(4) Honesty and confidentiality.
1. Honesty. Before the evaluation. Need to explain to customers that evaluation is to improve existing services and express their sincerity.
2 keep secret. During the evaluation process. Promise customers the principle of confidentiality. In order to alleviate or eliminate the client's concerns about the evaluation work.
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