1. Submit a refund application: provide necessary proof materials, such as shopping vouchers, identity certificates, etc.
2. Waiting for processing: After submitting the refund application, wait for the customer service to handle it. Under normal circumstances, the customer service will process the refund application as soon as possible.
3. Confirm the refund: After receiving the refund, please be sure to check whether the refund amount and method are correct. Contact customer service to solve the problem in time.