The etiquette of calling requires that we should pay special attention to the tone and tone when calling, so as to show that we are civilized and
The etiquette of calling requires that we should pay special attention to the tone and tone when calling, so as to show that we are civilized and polite people. When you make a phone call, your mouth should be pointed at the microphone, and the voice should not be too loud or too small. You should speak clearly, pronounce slowly than usual, and have a natural tone. If necessary, you can repeat the important words and explain the place and time carefully. When the other party can't hear clearly, answer patiently and avoid impatience, which can always give people a kind feeling.
When you are in a bad mood, pay more attention to your tone and tone when you call. Because you are in a bad mood, your tone of voice is often stiff, and the other party doesn't know what you are thinking, which is easy to cause misunderstanding. If you want to handle the urgent matter properly, you must pay attention to the calm tone, make a clear statement and explain clearly, and don't choke people in a hurry, which will make people angry.
When talking with people, besides being polite, you should also pay attention to the fact that the conversation time should not be too long. Don't joke by chatting on the phone. When you dial the wrong number, if you get through, you can't? Click? Hang up the phone at once, because you dialed the wrong number and caused trouble to the receiver. The correct way is to apologize to the recipient. Sorry, I dialed the wrong number to bother you. . And then hung up. Should you say it politely at the end of the call? Goodbye? .
When answering the phone, answer it immediately and answer it in time; Concentrate on the phone; Answer questions enthusiastically and patiently. Don't speak in a boring and blunt tone. When the other party asks you to call someone, talk? Just a moment, please. , and call immediately. If the person you are looking for is not here, you should say? Excuse me. Ask what you need to tell me. Please tell me that you should listen carefully to what you say and the name and unit of the other party, and repeat what you want to say to avoid mistakes, then hang up and do the entrusted thing in time. If the phone call is not for you, generally don't ask the other person's name rashly, because it is also impolite.
What is the image of calling? Telephone image
(1) refers to the overall impression people leave on the caller and others present when using the telephone. Generally speaking, it is composed of attitude, expression, language, content and time when using the phone. (2)? Telephone image? It plays an important role in interpersonal communication, so civil servants should pay attention to safeguarding their own? Telephone image? .
What are the etiquette requirements for calling?
(1) Choose an appropriate dialing time to avoid affecting the other party's work and rest; (2) To start a call, first greet each other and then introduce yourself; If the call is suddenly interrupted, the calling party will redial immediately and explain to the other party. If you make a mistake, apologize to the other party; (3) Focus on the main topics during the call to improve the call efficiency; (4) When ending the call, the calling party or the honorable person should hang up first.
What are the etiquette requirements for answering the phone?
(1) Pick up the phone, say hello, and then speak. If the answer is late, apologize first; (2) When answering the phone, answer it softly; (3) In case the other party dials the wrong number, explain patiently and don't add up the dirty words; (4) for others to answer, to make records, timely communication.
What principles should I follow when making a phone call?
( 1)? Three-minute call rule? ; (2)? The principle that the bell cannot ring three times? .
What is a telephone? 3-minute call principle
(1) In general, the total time of each call is less than 3 minutes; (2) When making a phone call, you should consciously simplify the content and try to be concise; (3) This principle is required by civil servants in many countries as a system.
While answering the phone, another call happened. What should I do?
Please wait for the person on the phone, don't hang up, and then answer another call. Please wait for the other party to connect before continuing to answer the first call.
What should I pay attention to when using mobile phones in public places?
(1) It's not advisable to speak loudly like nobody's watching. When the signal is not good, you can change the call location or use other communication methods, and you can't talk loudly; (2) In venues, cinemas, theaters, concert halls, libraries, exhibition halls and other places that need to be kept quiet, actively turn off the machine or put it in a vibration mute state; If you receive a call, you should answer it in a place that does not interfere with others; (3) Don't use your mobile phone while driving or flying. Don't use mobile phones at gas stations.
Matters needing attention in calling should control the ringing time. In general, there is no limit to the ringing time, but according to the identity of the receiver, sometimes the ringing time should be considered. For example, if the recipient is a teacher and the other party is in class, if it is not important, just press it four or six times, which will be annoying for a long time, and the emergency is no exception.
Choose a good time. When talking on the phone, try to avoid the rest and meal time of the receiver, and it is best not to disturb the other party on holidays.
Master the call time. Before you make a phone call, you'd better think about what you want to say first, so as to save the call time. I don't want to talk now On the phone? Usually, a phone call should not last more than 3 minutes. What is this called? The three-minute rule? .
Be friendly. Don't shout when you speak, it's deafening.
Use standard language. At the beginning of the call, you should introduce yourself first, and don't let the other party? Guess what? . What should the receiver say when he is asked to find someone or transfer? Excuse me. Or? May I trouble you? Don't take it for granted
Call courtesy number 1. Hello! This is? Company? Department (room), who are you looking for?
2. This is me. Who is this, please? Go ahead.
3. What can I do for you? what can I do for you? )
Don't worry, I'll do my best.
You're welcome. This is what we should do.
6.？ Comrade is not here. Can I take a message for you? Would you please call back later? )
7. Excuse me, please submit this kind of business to? Department (room) consultation, their number is. (? Not a comrade's phone number, but his (her) phone number)
8. You have the wrong number. Who am I? Company? Department (room), it doesn't matter.
9. Goodbye! (Same as the following)
10. Hello! who is that speaking , please? Unit?
1 1. Who am I? Company? Department (room)? May I know your name?
12. Could you help me find it? Comrade.
13. Sorry, I dialed the wrong number.
14. I'm sorry about this question. Please leave your contact number and we'll get back to you as soon as possible, okay?
Shouldn't you use taboo words on the phone when answering the phone? Say! Talk to me! ? .
Speaking is an imperative way, which is unacceptable and impolite. Some people immediately answer the phone and say:? Say? Or? Talk? , or add a sentence or two? Listen and say! ?
This behavior may be understandable in companies and enterprises. For some reason, due to busy work and tight time, there is not much indirect telephone call. I hope the other party is straightforward and don't waste time. But this way of hard answering the phone is too rude, and there is a domineering momentum, as if it were putting on airs. How does it feel? Speak quickly, I don't have time to talk to you on the phone!
Some people are too lazy to answer the phone like this? Say? Without saying a word, just hang up the phone. I wanted to contact some business or provide some information. I was very uncomfortable when I heard his tone. This is tantamount to saying nothing. Such people are too lazy to pay attention to him.