(1) Telephone channel: you can dial 400 1234567 ext. 1 for verification.
(2) Branch: directly contact the customer service hotline of the branch for verification.
(3) If you are uncertain about the channel, you can call China PICC P&C national unified service hotline 955 18, ext. 2 for verification.
Legal basis: People's Republic of China (PRC) Insurance Law.
Article 111 The personnel engaged in insurance sales of an insurance company shall be of good conduct and possess the professional abilities required for insurance sales. The code of conduct and management measures for insurance sales personnel shall be formulated by the the State Council Insurance Regulatory Authority.
Article 112 An insurance company shall establish an insurance agent registration management system, strengthen the training and management of insurance agents, and shall not instigate or induce insurance agents to engage in activities that violate the obligation of good faith.
Article 113 An insurance company and its branches shall use the insurance business license according to law, and shall not transfer, lease or lend the insurance business license.
Article 114 An insurance company shall formulate insurance clauses and insurance rates fairly and reasonably in accordance with the provisions of the the State Council Insurance Regulatory Authority, and shall not harm the legitimate rights and interests of the applicant, the insured and the beneficiary.
An insurance company shall, in accordance with the provisions of the contract and this Law, fulfill its obligation to compensate or pay insurance benefits in a timely manner.
Article 115 When conducting business, an insurance company shall follow the principle of fair competition and shall not engage in unfair competition.
Article 116 An insurance company and its staff shall not commit the following acts in insurance business activities:
(1) Deceiving the applicant, the insured or the beneficiary;
(2) Concealing important information related to the insurance contract from the applicant;
(3) Obstructing the applicant from fulfilling the obligation of truthful disclosure as stipulated in this Law, or inducing him not to fulfill the obligation of truthful disclosure as stipulated in this Law;
(four) to give or promise to give the insured, the insured and the beneficiary insurance premiums or other benefits other than those stipulated in the insurance contract;
(5) Refusing to perform the obligation of compensation or payment of insurance benefits as stipulated in the insurance contract according to law;
(6) Deliberately fabricating an insurance accident that has never happened or fabricating an insurance contract, or deliberately exaggerating the loss of an insurance accident that has happened, making false claims, defrauding insurance money or seeking other illegitimate interests;
(seven) misappropriation, interception and occupation of insurance premiums;
(8) Entrusting an institution without legal qualifications to engage in insurance sales activities;
(9) Seeking illegitimate interests for other institutions or individuals by conducting insurance business;
(ten) the use of insurance agents, insurance brokers, insurance assessment agencies to engage in fictitious insurance intermediary business, fabricated surrender and other illegal activities;
(eleven) fabricating and spreading false facts to damage the business reputation of competitors, or disrupting the order of the insurance market by other unfair competition methods;
(12) disclosing the business secrets of the applicant and the insured that are known in business activities;
(thirteen) other acts in violation of laws, administrative regulations and the provisions of the the State Council insurance regulatory agency.