1. Received the SMS notification of 12368, with the case number, court session time, name of the sued court, cause of prosecution and court session time;
2. After receiving the court summons sent by postal EMS, generally speaking, the court clerk in charge of your case will call the defendant to verify the receiving address with a fixed telephone before mailing the summons, and the person who sues at the defendant's domicile sometimes calls the defendant to get the documents from the court;
3. Call 12368 from 08: 00 a.m. to 12: 00 a.m. or from 14: 30 p.m. to 18: 30 p.m. from Monday to Friday, follow the voice prompts, transfer to manual service, transfer to the Court of Appeal, and report your name and ID number after connecting the manual customer service phone of the Court of Appeal.
Legal basis:
code of civil law
Article 81
In the case that the evidence may be lost or difficult to obtain later, the parties may apply to the people's court for evidence preservation during the proceedings, and the people's court may also take the initiative to take preservation measures;
In case of emergency, the evidence may be lost or difficult to obtain in the future, the interested party may apply to the people's court with jurisdiction for evidence preservation at the place where the evidence is located, the domicile of the respondent or before bringing a lawsuit or applying for arbitration; Article 125 The people's court shall send a copy of the indictment to the defendant within five days from the date of filing the case, and the defendant shall submit a reply within fifteen days from the date of receiving the indictment. The defense shall specify the defendant's name, gender, age, nationality, occupation, work unit, residence and contact information; The name and domicile of the legal person or other organization and the name, position and contact information of the legal representative or principal responsible person. The people's court shall send a copy of the defense to the plaintiff within five days from the date of receiving the defense. If the defendant fails to submit the defense, it will not affect the trial of the people's court.
Interim Measures for the Administration of Judicial Service Platforms 12368 Article 11 Acceptance scope of judicial service hotline:
(a) information inquiry, to verify the identity of the parties, to inquire about the acceptance of the case, the case number, the time and place of the court session, the judges in charge, the progress of the case and other information that can be disclosed according to law;
(two) contact the judge, provide the contact information of the judge for the case being tried and executed, submit the litigation materials through the mailbox of the convenience service hall, inform the judge through the work order according to the requirements of the parties, and convey the information of the parties;
(three) legal advice, common legal issues such as the jurisdiction of courts at all levels, filing conditions, litigation costs, trial limits of cases, and judicial assistance;
(four) complaints, complaints, reports of violations of law and discipline, and opinions and suggestions reflected by the parties shall be promptly transmitted to the responsible departments, and the relevant departments shall reply to the parties after handling them;
(five) to supervise, the parties to the complaint telephone, especially the repeated calls, should be promptly transferred to supervise and reply within a time limit.