Management review is an important activity of enterprise management system, but how to guide enterprises to do this work well in management system consultation is a difficult problem. Many enterprises do not attach importance to management review, which makes management review fail to play its due role. To this end, the author discusses how to guide enterprises to do a good job in management review as follows.
First, the main problems in the management review
1. Management review is out of touch with the actual operation of the enterprise.
Although some enterprises have spent a lot of energy, the output and input of the audit are not completely consistent with the requirements of the standards and the actual operation of the enterprise system, which leads to the weak management review, the focus is not prominent, and the theme of seeking improvement opportunities is not grasped, and the effect is not great.
2. There are misunderstandings about management review.
Some enterprise management reviews are just "going through the motions" and regard it as a great opportunity to publicize political achievements, just to leave a good impression; Other business management reviews are carried out rashly, just to cope with external audits, and to fill in some empty talk and rhetoric records out of thin air. If it does not involve substantive issues, it will affect the approval of third-party audits.
Second, several aspects that need to be strengthened in management review
1. Strengthen the training of management review.
In consulting work, strengthen the training of management review, change the simple training in the past, so that relevant personnel can clearly understand the significance of management review, correct their attitude and realize the following problems.
(1) Management review is an important event that senior managers of enterprises should do.
(2) Management review is an important embodiment of the concept of continuous improvement.
(3) Management review is conducive to improving the self-improvement ability of the system, and it is a good opportunity to check the operation of the system and identify performance, improvement opportunities and change requirements. The filtered output can enable the organization to achieve new goals. The effect of management review is directly related to the degree of self-improvement of organizational management system.
(4) Review realistically. In the process of management review, we should proceed from reality and pay attention to seeking opportunities for improvement. According to the present situation, we should grasp the key points and deeply analyze the main activities of the management system, especially those important and typical key problems that hinder the normal operation of the system. Pay attention to the opportunities for improvement of the management system and the needs for change, including the adjustment of policies and objectives. Doing a good job of management evaluation realistically can maintain the continuous improvement of the organizational management system.
2. Guide enterprises to grasp several links of management review.
Management review is a process, and like other processes, it is also an interrelated or interactive activity that transforms input into output. How to plan this process and make it run well under controlled conditions, and how to do a good job of management review, which requires enterprises to carry out according to the standard requirements and their own actual situation, and grasp the following links of management review.
(1) Careful planning
Before the management review, the purpose, content, time, focus, method, arrangement and input and output requirements of the review should be planned, and the review plan should be sent to all departments and relevant personnel in writing. The review plan helps to provide accurate input data and information for the organization's strategic improvement planning scheme.
(2) Careful preparation
The competent department of the system shall organize all departments and relevant personnel to make full preparations according to the review plan, and make a credible summary and analysis of the performance and weak links of the management system according to the requirements of the review input. Documents prepared by various departments should highlight key points and pay attention to facts and data. It is necessary to analyze the existing problems and put forward practical suggestions for improvement. The management representative or the department in charge of the system should arrange and check the preparation work of each functional department, put forward the requirements of continuous improvement for those who do not meet the standards, and make a preliminary comprehensive analysis and evaluation of the operation of the whole management system. Top management should carefully analyze the summary materials of management representatives or departments, find out the main problems existing in system operation, and study and determine the topics of management review together with management representatives.
(3) Careful examination
In the review meeting, the top management should guide the participants to discuss in depth, open their minds, make the best use of the situation, select the best, acquire knowledge, make decisive decisions, and clarify the direction and methods of improvement. Strive to make the management review meeting a lively, democratic discussion and summary meeting. Top management should verify the suitability, adequacy and effectiveness of the system, evaluate the implementation of policies and objectives, make decisions on some major issues in the operation of the system, and determine the necessary measures to be taken. The output of the review should pay attention to the improvement of the effectiveness of the management system and its process; The demand for resources; Suitability of policies and objectives. The selected output should be used as the input of process improvement and passed to all departments or posts to implement the determined improvement decisions and measures.
(4) Pay attention to implementation
After the review meeting, the management representative shall organize the centralized department to prepare a detailed and targeted management review report according to the contents discussed at the meeting, which shall be released after being approved by the top management. All relevant departments shall, according to the decisions and measures in the report, formulate rectification plans and implement them item by item. Rectification one by one according to PDCA cycle method. In the process of rectification, the implemented measures must be tracked and verified. Attention should be paid to its conformity in tracking and its effectiveness in verification. If the effect is not obvious or can not meet the requirements, the relevant departments should be instructed to take new measures until they are effective.
Three. Example of management review guide
In the management review of the quality system of an enterprise, the author found that the top managers, management representatives and system authorities of the enterprise attached great importance to it and demanded that the management review should be done well and play its role. In the system operation report, the main input questions and suggestions are as follows.
(1) At present, a few operating documents related to the quality system are old documents, such as Staff Education Regulations and Quality Management Regulations compiled in 2002. It is suggested that relevant departments revise the document according to the current organizational structure and requirements.
(2) The management of external documents such as technical standards and specifications is not in place, and they are purchased and distributed by multiple departments. Whether the relevant units use the current effective version, there is no departmental monitoring and management, and it is in an uncontrolled state. It is suggested that the technical department should standardize and sort out the existing national technical standards, specifications and external documents of other departments, recover overdue documents and supplement insufficient documents; All relevant units are responsible for feeding back relevant new information to the Technical Department, which collects, identifies, distributes, controls and manages it in strict accordance with the document requirements.
(3) The management of monitoring and measuring devices needs to be further improved. It is necessary to compile and improve the relevant regulations of internal calibration instruments and standardize self-calibration records.
(4) The inspection responsibility of lightning protection facilities and grounding protection devices is not clear. The original document stipulates that a workshop is responsible for the inspection. Now a workshop has put forward the qualification for testing without lightning protection facilities, so it can no longer be tested; There is no specific distribution information of grounding protection device, and it has not been tested. It is suggested that the administrative real estate logistics department should manage the detection and daily maintenance of lightning protection facilities in a unified way; Every year, a workshop has the task assigned by the planning department to test the grounding protection device and anti-static facilities in a planned way.
In view of the above problems, the top management guides the management review participants to have serious discussions, perform their duties and make resolutions to solve the above problems, and set the completion time. This management review has effectively solved the problems that can not be solved by daily monitoring and internal audit monitoring, so that the enterprise management review has achieved the effect of continuous improvement.
Four. conclusion
From the above problems, guiding ideology and examples in management review, it can be seen that management review will be effective as long as top managers, management representatives and system authorities have a correct attitude towards management review, attach importance to ideas, guide their work in a targeted manner, regard management review as a powerful tool to identify opportunities for organizational performance improvement, and as an effective means to comprehensively "consult" the system and "prescribe the right medicine" instead of "empty talk meeting" to solve substantive problems realistically.