Call the customer service hotline of China Telecom for consultation. The national customer service hotline of China Telecom is 10000. Please dial this number and follow the voice prompts. You can log in to China Telecom official website to find the contact information of online customer service. On the homepage or help center page of the website, there are usually links or contact information of online customer service.
In addition to telephone and online customer service, China Telecom also provides WeChat official account, official APP and other contact information. You can choose the appropriate way to get in touch with them according to your personal preference. When talking to customer service staff, try to record the start time and end time of the call. This will help you check the call records later or track the progress of processing.
Matters needing attention in calling telecom manual customer service
1. Prepare relevant information: Before making a phone call, prepare your own relevant information, such as mobile phone number, ID number and contract number. This information may be needed to verify your identity or solve a problem.
2, choose the right time: try to choose off-peak time to call customer service, can avoid long waiting and busy. Generally speaking, 9 am to 1 1 am, and 2 pm to 4 pm are relatively free time periods.
3. Record the details of the conversation: When talking with the customer service staff, it is recommended to record the important details of the conversation, including the work order number, solution or other important information. This can avoid misunderstanding or subsequent disputes, and it is also convenient for you to find relevant information at any time.
4. Patience and courtesy: Please be patient and polite when communicating with customer service staff. Even in the face of difficulties or dissatisfaction, staying calm and rational and communicating effectively with customer service staff will help to solve the problem better.
5. Solution: When communicating with customer service staff, if you can't solve the problem or get a satisfactory answer, you can ask them to transfer it to the superior or relevant person in charge. Sometimes there may be a better solution by communicating with superiors.