Brief introduction of Kunming power supply bureau of Yunnan power grid company

Established in 1964, Kunming Power Supply Bureau of Yunnan Power Grid Corporation is a state-owned super-large enterprise with a long history and brilliant achievements. The EHV power grid under its jurisdiction has formed a 500 kV zigzag ring network and a 220 kV double-ring network with Kunming as the center, which is responsible for the power supply of 14 counties (cities) with Kunming as the center. By the end of 2005, there were 12 functional departments and 15 grass-roots units in China. There are 2,400 employees, including graduate students and above 14, undergraduates 507, junior college students 742, secondary school students 192, technical schools 204, high schools 24 1 and junior high schools 500. 68 substations of 500 kV and below (including 4 substations of 500 kV), main transformer capacity 1309 KVA, 35 kV to 500 kV transmission lines 4 136 km, 10 kV lines 2,858 km, 10 kV and above cable lines/ There are 598,900 power customers, and the electricity sales in 2005 reached 654.38+0.6 billion kWh, which has played an important role in implementing the strategy of "transmitting electricity from the west to the east" and accelerating the construction of the pillar industry of power in Yunnan Province.

As a basic public enterprise, Kunming Power Supply Bureau shoulders the important responsibility of serving Kunming's economic development and social progress. Kunming Power Supply Bureau is committed to ensuring power grid safety, providing customers with reliable power and quality service, adhering to the industry tenet of "People's Power Industry for the People" and the enterprise concept of "Prospering the enterprise to serve the country and pursuing Excellence", and making contributions to Kunming's economic and social development. Over the years, the enterprise has won many honorary titles, such as "first-class power supply enterprise" of the former State Power Company, "500 enterprises that value credit and abide by contracts" of the State Administration for Industry and Commerce, "customer satisfaction enterprise" of the national power industry, "civilized unit" of Yunnan Province and "civilized industry" of Kunming City.

Today, all the cadres and workers of Kunming Power Supply Bureau are more United as one, taking the overall situation as a whole with the major policies of China Southern Power Grid Corporation, and working hard for Kunming's economic and social development, building a well-off society and a harmonious society in an all-round way under the guidance of the strategic development idea of "strong foundation and innovation leading".

Ten Promises of Yunnan Power Grid Corporation for "Quality Service"

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First, operate in accordance with the law, serve in good faith, strictly abide by the national price policy, and disclose the electricity price, charging standards and service processes in the power supply business premises.

Two, at or above the county level city business premises unified implementation of no lunch break and no weekly rest day system. "95598" Yunnan Electric Power Call Center accepts business consultation, information inquiry, complaints and reports and power outage repairs 24 hours a day.

Three, to ensure the safe operation of the power grid, the reliability of urban power supply is not less than 99.87%, and the voltage qualification rate of residential users is not less than 98.90%; The reliability of rural power supply is not less than 99.4 1%, and the qualified rate of residential client voltage is not less than 9 1.00%. The qualified rate of comprehensive voltage is not less than 99. 10%, and the qualified rate of main network frequency is not less than 99.999%.

Four. The reply period of power supply scheme for new customers: no more than 3 working days for resident customers, no more than 7 working days for low-voltage power supply customers, no more than 15 working days for high-voltage single-power supply customers and no more than 30 working days for high-voltage dual-power supply customers.

Five, the customer to the power supply enterprise to apply for electricity, after the power equipment inspection and complete the relevant procedures, the general resident customers in 3 working days to install meters to connect electricity, low-voltage customers in 5 working days to install meters to connect electricity, high-voltage customers in 7 working days to install meters to connect electricity.

6. Optimize the allocation of resources to ensure power supply. When the supply is tight, strictly implement the orderly power supply plan approved by the government, so as to limit the power supply without pulling the road, shifting the peak and reducing production.

Seven, power supply facilities planned maintenance power outage, 7 days in advance to the public notice.

Eight, provide 24-hour power outage repair service, and the time limit for power supply repair personnel to arrive at the repair site: 45 minutes in the urban area; 90 minutes in the countryside; Remote and inaccessible areas 120 minutes; If you can't arrive at the site within the specified time limit due to special reasons such as weather and traffic, you should explain to the customer.

Nine, promote resource conservation and environmental protection, and carry out energy conservation, environmental protection and economic dispatch. Actively promote energy saving and provide energy-saving consulting services for customers.

Ten, to serve the new countryside, actively carry out the construction of rural population without electricity, and strive to achieve electricity in 20 10, and promote the integration of urban and rural power supply services.