You can call the mayor's hotline 12345 to make a complaint. Generally, this department basically accepts all complaints. If you want to complain about the government, call the National Procuratorate at telephone number 12388. Minsheng Complaint Network is a large-scale consumer rights protection information website certified by the Ministry of Industry and Information Technology. The consumer rights protection website hosted by china electronic chamber of commerce is a platform for comprehensive communication among consumers, enterprises and government functional departments. There are three columns on the home page: consultation, complaint and suggestion. On the far right side of the "Ask" column above it is "I want to ask a question". Just click on it.
Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests Article 39 Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.