12333 is the national unified telephone number for human resources and social security services. Changsha 12333 telephone consultation service system was completed and opened on 20 13. Supported by advanced communication and computer technology, it has created an all-round, multi-level and diversified consulting service environment for the public through the combination of telephone, computer and network.
Build a fast and convenient comprehensive service platform, and let a human resources and social security service hotline extend to citizens and enterprises. 12333 is an important channel for Changsha Human Resources and Social Security Bureau to listen to people's voices, understand people's feelings and resolve people's worries. It is also an important window for the public to provide services such as policy consultation, business inquiry and rights protection.
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Instructions for dialing 12333 in Changsha
(1) Normal working hours on legal working days 12333 (8:00- 12: 00 in summer, 15:00- 18:00 in winter and 8: 00-/in winter)
(II) 12333 The service scope includes human resources security policy consultation, enterprise information inquiry, labor security supervision, acceptance of reports and complaints, and acceptance of opinions and suggestions from the masses.
(3) 12333 service language standard specification, using the first question, process, conclusion and polite service language.
(4) The first staff member who answers the phone asks the person in charge.
(5) Policy consultation: ordinary telephone consultation will be answered immediately, and difficult calls will be transferred according to procedures, and a reply will be made within 15 working days.
(6) Users who call 12333 only need to bear the local telephone communication fee, which will be charged by the national telecommunications department according to regulations, and no other fees will occur.