Personal summary of work in township convenience service centers, there are some principles in the workplace. You should always learn to respect others, learn to communicate with different people is a compulsory course in the workplace, and learn to summarize your personal work in the township convenience service center. You are the only one who can find a job!
Personal Work Summary of Township Convenience Service Center 1 This year, our town attaches great importance to the work of Convenience Service Center. Under the guidance of Yilong County Government Affairs Service Center and with the full cooperation of all cadres, we adhere to the purpose of administration according to law and quality service, constantly expand the functions of government affairs service, improve the efficiency of government affairs service, and standardize the behavior of government affairs service. The summary of 20 18 work of our town's convenience service center is as follows:
I. Work of the Convenience Service Center
First, in terms of site construction, our convenience service center is located on the first floor of the office building, which is convenient for the masses to handle. Effectively integrate the existing office resources of the government and grass-roots stations and arrange their use in a unified way. Second, in terms of project entry, our town has entered eight service windows: family planning, civil affairs, labor security, traffic control office, land, poverty alleviation and agriculture and forestry. Third, in terms of system construction, our town's convenience service center was named Tumen Town Convenience Service Center in Yilong County as required, and various systems such as the first inquiry responsibility system, the clean government construction system, the accountability system and the time-limited completion system were established and improved.
Two, the village (community) convenient construction work
All 26 villages (communities) in the town have established representative offices of convenience service centers, and four cadres in the village take turns to work. Standardized the flow chart, instructions and agency system of each representative office, and implemented the responsibilities of the representative office. The convenience service card is ready, including the matters to be handled, the agent and the telephone number. In the whole year, villages (communities) handled more than 300 projects/kloc-0. The whole agent provides free service, and all the work is free of charge.
Third, the main work initiatives
1, strengthen leadership and implement responsibilities.
The town party committee and government attach great importance to the work of the convenience service center, headed by Xu Dong, the mayor, He Gang, the deputy secretary of the party committee, and the directors of various offices assist in the construction. According to the requirements of the county, the service content of the convenience service center has all been stationed, and it has been done. Convenience service stations have been established in 26 villages (communities) in the town.
2, innovative ideas, highlight the key points
In the construction of convenience service, our town pays attention to innovative work ideas and achieves four combinations: first, it combines convenience service with target assessment; The second is to combine the work of the convenience service center with the work of tackling poverty; The third is to combine the convenience service with the rectification of cadres' work style and the implementation of Scientific Outlook on Development activities; The fourth is to combine the convenience service center with the construction of party style and clean government. Through these four combinations, the development of convenience service has been effectively promoted, the quality and work level of convenience service have been improved, and obvious results have been achieved.
3, work norms, measures to improve
According to the actual situation of our town, the convenience service center adopts the combination of centralized office and personal duty. Centralized office means that every peak day, the staff of all window units arrive at their posts on time and in full. Personal duty refers to arranging one or two staff members to take turns on duty in the convenience service station to maintain the daily reception, contact and consultation of the convenience service station.
Fourth, the existing problems
1. Due to economic difficulties, some office equipment necessary for the convenience center cannot be solved, and it is impossible to fully promote online office.
2. Village-level convenience service rooms have limited conditions, and there is no relevant hardware support, which cannot meet the needs of the masses to obtain relevant information online.
Verb (abbreviation for verb) Next work plan
First, do a good job in publicity. It should be widely publicized among the masses by posting notices, distributing leaflets, holding meetings and publicizing. It is really good and convenient for the masses to realize the center. The second is to broaden the service field. Town convenience center should adhere to the hall window as a good service to the people who come to the center to handle affairs, and at the same time broaden the service field and enrich the service forms. The third is to strengthen the construction of the central team. Grasp the team education and training, we should strengthen the purpose education and business skills training.
In a word, our town's convenience service center facilitates people to handle affairs, promotes rural economic development and social harmony and stability, and has achieved remarkable results, but there is still a certain gap compared with advanced units. In the future, we will further intensify our work and truly build the convenience service center into a popular project serving the people.
Personal Work Summary of Township Convenience Service Center 2 In order to comprehensively improve the public service environment, enhance the public service ability, better serve the people in mountainous areas, and more accurately show the functional norms, behavioral norms and service quality norms of each station, based on the reality of hometown, we will pay close attention to the construction and standardized operation of convenience service centers with the opportunity of "further transforming government functions, improving work efficiency, building service windows and building service platforms".
I. Basic information
Meijia Township Convenience Service Center, located in the compound of Meijia Township People's Government, invested RMB 654.38+10,000 in accordance with the requirements of standardization and unification at higher levels, and was officially put into operation in August of 20xx. In 20xx, the township party committee invested nearly 6.5438+0.5 million yuan to upgrade the software and hardware of the convenience service center, and now the office area is about 200 square meters. The center is located in the Party and Government Office, Social Planning Office, Social Affairs Office and other departments, with 7 service windows and 0/4 professionals. We will implement a centralized open office model in front and back office, and handle 52 public services such as family planning, civil affairs, disabled persons' Federation, construction management, land, forestry and labor. The service center implements dual management, which is led by the township party committees and governments in administration and guided by the relevant functional departments at higher levels in business. The service center is equipped with modern office facilities such as computers, printers and cameras, as well as public rest chairs, water dispensers, newspaper racks and other service facilities.
Second, personnel management.
The staff of the convenience service center implements "dual management", the business is guided and managed by the leaders in charge, and the daily work is supervised and managed by the convenience service center. All service windows are equipped with staff with good political quality, high professional level and strong sense of responsibility. At the same time, the implementation of service center staff subsidies and welfare benefits.
Third, system management.
The township party committee and the government set up a special leading group, formulated and issued the "Implementation Opinions on Further Improving the Construction of Convenience Service Centers" and other documents, and defined the service items, handling personnel, working procedures, management system and operation mechanism of convenience service centers, ensuring lean personnel, standardized operation and sufficient funds, so as to make the construction of convenience service centers enter an institutionalized and standardized track. By publicizing the identity of service center staff, service hotline and commitments, the system of listing posts and registering sales numbers was fully implemented, which further increased the openness and transparency of work and created a good working environment for the masses.
Fourth, strengthen supervision and management.
In order to strengthen the supervision of the convenience service center, the township party Committee and government installed electronic monitoring equipment in the convenience service center, and the township party and government leaders can monitor the working status of the convenience service center in their own offices. This has made the work of the convenience service center completely open and transparent, completely eradicated the phenomenon that people who go to the government to handle affairs are difficult to find, difficult to recognize, ugly to face and difficult to handle, and enhanced the people's trust and support for the party Committee and government.
Verb (abbreviation of verb) highlights of work
Implement "one-stop" service. All matters handled by township governments and service industry window units are mainly based on "one-stop" service. On the one hand, it changed the confusion of registration in the past. Applicants who come to handle matters are first received, registered and signed by the staff of the convenience service center, and then returned to the service center for approval. On the other hand, it changed the chaotic situation of stamping. When the applicant comes to handle it, the service center staff will accept it first, and then submit it to the leader in charge for approval according to the business category. Really achieved "one window acceptance, internal circulation, and limited time". Since the beginning of this year, our township service center has accepted a total of 1966 applications from the masses, and has now completed more than 1953 applications.
Although we have made some achievements in our work, there is still a certain gap with the requirements of our superiors and the expectations of the masses. In the next step, we will continue to strengthen the standardized operation of the convenience service center, further change the work style, innovate the mechanism, improve the efficiency, and strive to build the convenience service center into a bridge between the party and the government and a fusion agent to close the relationship between the party and the masses, so as to make greater efforts for the economic and social development of Meijia.
Summary of Personal Work of Township Convenience Service Center In the past 3 20XX years, under the correct leadership of the town Party Committee and government and the specific guidance of the county government service center, the convenience service center has carried out the following work with the goal of transforming functions, optimizing services, facilitating the masses and improving work efficiency:
First, obey the law and stick to your post.
The staff of the convenience service center act in strict accordance with the system, act impartially and never shirk. Village (community) convenience agencies handle daily affairs for the masses in strict accordance with the system requirements. Strict attendance system and strict work discipline. In the past six months, the county commission for discipline inspection has reported the administrative efficiency every month. There is no case that the door of our town convenience center is closed, the personnel are not on duty, and things unrelated to work are done during working hours.
Second, strengthen learning and constantly improve service quality.
The staff of the convenience service center earnestly study the workflow and relevant laws and regulations, adhere to the responsibility system of first inquiry and time-limited completion system, listen to the opinions of the masses with an open mind, constantly improve relevant systems, constantly improve working methods, change work style, and continuously improve work quality and efficiency. For the people who are emotional because they don't understand the situation and have a wrong understanding, the staff actively explain and assist in handling the work. In the past six months, there has not been a quarrel between staff and the masses in the convenience service center, which has caused adverse effects.
Third, serve the people quickly.
Adhering to the tenet of being pragmatic for the people, convenient for the people and efficient, and taking the optimization of service as the core, it meets the needs of the masses conveniently and quickly. At present, there are four windows: family planning, labor insurance, construction management and civil affairs. After being stationed in the centralized office of the department, it is convenient for the masses to do things, and the masses are very satisfied and have a good response. The staff at each service window work hard and serve the people enthusiastically. In the past six months, the civil affairs window has accepted 23 mass consultations, reported 26 medical assistance people, completed 68 livelihood projects, and updated more than 20 households with five guarantees/kloc-0; The building management window received people's consultation to handle real estate licenses and house repair procedures for more than 30 times, and handled 22 real estate licenses; The labor insurance window received more than 20 people's consultations 120, more than 80 people's new rural insurance/kloc-0, and more than 2,300 people's new rural insurance certification; The family planning window has received more than 70 consultations from the masses, handled 6 1 certificate of honor for parents of the only child, 62 certificates of maternity service, stamped 300 administrative seals and distributed more than 2,000 publicity materials.
Four, according to the county target assessment task seriously completed.
Every window completes the convenience service management evaluation system every month, and timely inputs statistical information into the "center" information management system, and takes the people who are ready to do things seriously and completes them. The completion rate and satisfaction rate reach 100%. In the past six months, the county target assessment of our town's convenience service center has been 100 every month.
Problems with verbs (abbreviation of verb).
The role of the window is limited, and sometimes a thing is not done thoroughly, which affects the mood of the people who handle affairs.
Due to the needs of our work, the AB post personnel are not on duty at individual windows, which leads to the vacancy of windows.
VI. Next Work Plan
The first is to strengthen the construction of the central team. Strengthen study, stick to their posts, and build a team that is enthusiastic about serving the masses and satisfying them. The second is to do a good job of publicity. Through various forms of publicity, let the masses know that the center is really good and convenient. Publicity materials of various departments are distributed in various windows to let people know more about relevant policies. The third is to do a good job in information submission and complete the information task.