Customer service telemarketing speech
1. Confused customers
Understand the current situation of customers and find the service demand.
Wake up customers
Prompt the status quo crisis, suggesting that demand is important.
Soothe customers
Provide solution consultation and introduce the advantages of the course.
4. Signing customers
Make an appointment to meet in time and take the initiative to close the order.
About how the customer service staff do telemarketing around these four steps, we take a training company as an example to introduce it in detail.
The first step is to make a speech.
Hello! Manager Xu, I'm from * * Training Company, and it's been XX years since the last training. Shall we pay a return visit to learn about the course effect?
What's the status of your employees now?
What's new in the company recently?
Is there any fluctuation in the current sales performance?
The errors are:
1. What about the employees you mentioned last time?
Did you mention that the last situation has been solved?
3. The sales are very good now!
You are busy now!
The second step is the speech.
If employees are enthusiastic about their work every day, their performance will be different! In fact, employees also want to do it well, but they just don't know how to do it well! There are many ways to do (sell) a thing well. If there is a performance coach, the result will definitely be different.
The third step is the speech.
Employees need to keep learning from changing to entering the state and then becoming excellent employees. Things are developing all the time. We can't measure and solve problems with previous viewpoints and methods. Rome was not built in a day. If we want to change some bad habits, we need to constantly provide good ideas.
The fourth step is the speech.
Are you free on Saturday or Sunday? You send three people to study, so that when you go back, there will be a connecting link (depending on the size of the company). I'll reserve three seats for you first. Now, please give me your's name, and I will make a record.
Error:
When do you have time?
2. How many people do you think can come?
Who are you going to send there?
Customer service telemarketing skills
1, preparation skills Before making a phone call, you must prepare the following information:
(1) Name and title of the potential customer; ? Name and business nature of the enterprise;
(2) Thinking about the reasons for calling potential customers;
(3) prepare what you want to say? Think about the questions that potential customers may ask;
(4) Think about how to deal with customer rejection.
It is best to concentrate the above points on a pad.
2. Skills after the call is connected Next, let's look at the skills after the call is connected. Generally speaking, the first person to answer the phone is the switchboard. You should politely say the name of the potential customer you are looking for in a firm tone. The next person to answer the phone is a secretary. Maybe he has a task? Refuse calls that your boss thinks are unnecessary, so be sure to introduce yourself briefly and let the secretary think that what you want to talk to your boss is very important. Remember not to say too much.
3. Skills of Arousing Interest When a potential customer answers the phone, after you briefly and politely introduce yourself, you should arouse the interest of the potential customer in the shortest time.
4. The skill of telling the reason by phone According to the information you prepared for potential customers in advance, different potential customers should have different reasons. Remember, if the purpose of your call is to make an appointment with a potential customer, don't talk too much about sales on the phone.
5. The skill of ending the phone call is not suitable for sales. To explain any complicated product, you can't judge the customer's reaction from his expression and behavior. Is there anything else? Three o'clock meeting? Its foundation is easily rejected.